Desiree Rosario
Chennai
Summary
Methodical professional in Customer service, Quality control and Business process. Known for high productivity and efficient task completion. Skilled in statistical analysis, process improvement strategies, and regulatory compliance. Excel at problem-solving, critical thinking, and effective communication to ensure quality standards are met and exceeded.
Overview
5
5
years of professional experience
Work History
Senior Process Executive
Equiniti
Chennai
01.2022 - Current
- Tracking of teammates' everyday activities and Analyzing data, test results, and reports to identify patterns and trends related to quality.
- Identifying and resolving issues related to quality and functionality.
- Created detailed documentation for each process to ensure compliance with regulations.
- Resolved issues arising from process changes in a timely manner.
- Was involved in quality analysis of the team (Scoring basis on calls, and emails)
- Weekly feedbacks were given to the team in regards to process and how it can be done better.
- Major focus for the role was being involved in employee shares.
- Predominantly worked and focused on the UK & US market .
Senior Customer Relations Manager
Casa Grand
Chennai
01.2021 - 12.2021
- Coordinate with customers for registration of ATS and Sale deed.
- Ensure support for all the bank related documents for home loans processing to customers.
- Follow up for payment and collections from customers, and inter-department coordination.
- Site visits of the respective project to assess progress from the customer's perspective.
- Ensure customers' units are handed over to their satisfaction, and as per SOP.
- Prepare reports such as aging, query analysis, etc.
- Maintained comprehensive records of customer interactions and transactions.
- Conducted regular performance reviews with team members to ensure quality standards were met.
Customer Support Specialist (Amazon Uk)
Sutherland
Chennai
01.2020 - 12.2020
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Assisted in developing training materials related to new products or services being released.
- Developed innovative strategies to improve customer experience.
- Recorded all customer interactions into the database system accurately and completely.
- Monitored trends in incoming requests from customers for identifying potential problems or opportunities for improvement.
Education
Bachelor of Early Childhood Care And Education -
Allagappa University
Chennai05-2012
High School Diploma -
Marian Matriculation Higher Secondary School
Chennai05-2010
Skills
- Issue resolution
- Process documentation
- Regulatory compliance
- Customer relationship management
- Team collaboration
- Performance evaluation
- Feedback delivery
- Time management
- Employee training
- Business process improvement
- Quality assurance
- Data analysis
Timeline
Senior Process Executive
Equiniti
01.2022 - Current
Senior Customer Relations Manager
Casa Grand
01.2021 - 12.2021
Customer Support Specialist (Amazon Uk)
Sutherland
01.2020 - 12.2020
Bachelor of Early Childhood Care And Education -
Allagappa University
High School Diploma -
Marian Matriculation Higher Secondary School
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