Desiree Goh
Summary
I hold a Diploma in Maritime Business and aspire to be a dedicated employee. Efficient Senior Sales Support Specialist trained in receiving and processing incoming customer inquiries. Vetted contacts for potential sales opportunities and effectively used CRM software. Helped sales personnel spot and understand trends by tracking, modeling and reported on market and customer data.
Overview
6
6
years of professional experience
Work History
SENIOR SALES SUPPORT SPECIALIST
Unitest Instruments Pte Ltd
01.2022 - Current
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Informed customers of promotions to increase sales productivity and volume.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Received and organized vendors samples for use by sales team.
- Assisted customers with sales needs such as inventory and shipping questions.
- Assisted in budget forecasting for the department by analyzing historical data trends and projecting future requirements based on anticipated growth patterns.
- Managed key accounts for optimal service delivery, fostering strong relationships with clients.
- Served as a reliable resource for product knowledge, enabling the sales team to address client inquiries confidently and accurately.
- Developed and maintained relationships with key accounts and existing customers.
SALES SUPPORT SPECIALIST
Unitest Instruments Pte Ltd
06.2020 - 12.2022
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Prepared and presented sales reports and customer profiles to upper management.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Recorded accurate and efficient records in customer database.
- Updated reports, managed accounts, and generated reports for company database.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Created and maintained databases to track and record customer data.
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Collaborated with vendor development and support staff to resolve various issues impacting sales activities.
INTERNSHIP
Francois Marine Services Pte Ltd
03.2018 - 09.2018
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Observed packing operations to verify conformance to specifications.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within the marine industry, applying learned concepts directly into relevant work situations.
Education
Diploma in Maritime Business -
SINGAPORE POLYTECHNIC
12.2020
GCE Ordinary Level -
HILLGROVE SECONDARY SCHOOL
12.2016
Skills
- Willingness to Learn
- Proactive Team Player
- Strong Communication Skills
- Problem Solving
- Microsoft Word
- Microsoft Excel
- Sales Presentations
- Relationship Management
- Customer Order Management
- Stock management
- Complaint resolution
Additional Information
- Possess class 2B & 2A license
- Fluent in Chinese and English Language
Timeline
SENIOR SALES SUPPORT SPECIALIST
Unitest Instruments Pte Ltd
01.2022 - Current
SALES SUPPORT SPECIALIST
Unitest Instruments Pte Ltd
06.2020 - 12.2022
INTERNSHIP
Francois Marine Services Pte Ltd
03.2018 - 09.2018
Diploma in Maritime Business -
SINGAPORE POLYTECHNIC
GCE Ordinary Level -
HILLGROVE SECONDARY SCHOOL
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