Derrick Liwanag
Summary
Dynamic and results-driven professional with nearly two decades of experience in strategic planning, operational efficiency, and cross-functional team leadership. Seeking a Senior Executive role to leverage my expertise in business development, business intelligence, process improvement, and stakeholder management to drive organizational growth and innovation. Committed to fostering a culture of continuous improvement and operational excellence, while aligning business strategies with organizational goals to achieve sustainable success
Overview
17
17
years of professional experience
Work History
Business Development Manager
Safeway Philtech Inc
11.2023 - Current
- Developed and implemented strategic plans for transitioning operations from the US to the Manila office, ensuring operational efficiency through tool optimization, innovation, and automation.
- Established and monitored key performance indicators (KPIs) to drive performance, while building and maintaining strong stakeholder relationships through local meetings and business trips.
- Led cross-functional teams to execute effective merchandising plans and real estate projects, participating in US meetings to align business operations with the Manila model
Senior Manager Merchandising (Business Intelligence & Business Process) and Real Estate Operations
Safeway Philtech Inc
02.2023 - Current
- Develop and implement strategic plans for transitioning operations from the US to Manila, ensuring operational efficiency through tool optimization, innovation, and automation.
- Establish and monitor KPIs to drive performance, and build strong stakeholder relationships through meetings and business trips.
- Lead cross-functional teams for merchandising and real estate projects, and participate in US meetings to align business operations with the Manila model
Operations Manager Merchandising (National Brands and Own Brands)
Safeway Philtech Inc
06.2022 - 01.2023
- Managed business intelligence, process improvement initiatives, and developed KPIs to enhance merchandising operations, streamline processes, and improve workflow
- Led cross-functional projects, coordinated with IT and data teams, and analyzed data to drive continuous improvement and ensure accurate reporting
Ecommerce Strategic Initiatives Operations Manager
Safeway Philtech Inc
09.2018 - 05.2022
- Led strategic initiatives to enhance ecommerce operations, improve customer experience, and optimize website performance while coordinating with various departments and managing third-party relationships
- Analyzed ecommerce data to identify growth opportunities, ensured compliance with regulations, and provided regular performance updates to senior management
Conversion Lead - IMO Master Data Conversion
Safeway Philtech Inc
07.2017 - 08.2018
- Directed master data conversion projects to ensure accurate and efficient data migration
- Collaborated with IT and business teams to align data conversion with organizational goals
Deployment Lead - Retail Deployment and Release (Pharmacy, POS and Fuel)
Safeway Philtech Inc
05.2016 - 06.2017
- Managed deployment and release of retail systems, including pharmacy, POS, and fuel
- Ensured successful implementation and integration of new systems across retail locations
Continuous Development Lead (SDG – Retail)
Safeway Philtech Inc
09.2015 - 04.2016
- Led continuous development initiatives to improve retail operations and system performance
- Worked with cross-functional teams to identify and implement process improvements
Developmental Management Role (SDG – Fuel Support | SDG – POS Support)
Safeway Philtech Inc
10.2014 - 08.2015
- Supported development and management of fuel and POS systems
- Assisted in troubleshooting and resolving system issues to maintain operational efficiency
Incident Resolution Team Lead (SDG – Fuel Support | SDG – POS Support)
Safeway Philtech Inc
03.2012 - 09.2014
- Led a team to resolve incidents related to fuel and POS systems
- Ensured timely and effective resolution of system issues to minimize downtime
Application Support Team Lead (SDG – Fuel Support)
Safeway Philtech Inc
02.2010 - 02.2012
- Managed application support for fuel systems, providing technical assistance and troubleshooting
- Coordinated with development teams to address and resolve system issues
Programmer Analyst / Application Support (SDG – Fuel support)
Safeway Philtech Inc
12.2008 - 02.2010
- Developed and maintained applications for fuel support systems
- Provided technical support and resolved application issues
Unix Consultant
Cevera Technologies
08.2008 - 11.2008
- Provided Unix consulting services, including system administration and support
- Assisted clients with Unix system setup, configuration, and troubleshooting
Education
B.S. - Nursing
Manila Central University
01.2007
B.S. - Computer Engineering
De La Salle - Araneta University
01.2003
Secondary -
Jose Rizal High School
01.1998
Elementary -
Niugan Elementary School
01.1994
Skills
- Strategic Planning
- Operational Efficiency
- Leadership and Team Management
- Business Development
- Business Intelligence
- Process Improvement
- Innovation and Automation
- Ecommerce and Retail Operations
- Microsoft Office Suite
- Data Analysis Tools
- Ecommerce Platforms
- SQL
Awards
- Gem Awardee (Ruby – High Performance Team)
- Support Hero Award for Tools Innovation
Additional Information
PROJECTS:
Philtech Hypergrowth
Expansion of business and services for Manila operations
IMO Master Data Conversion
Albertson Data conversion to In-house system format
15899 Merger Pharmacy Store Conversions
Albertson Pharmacy system conversion to In-house Pharmacy system
12577 PDX Enterprise Pharmacy System
Classic Pharmacy system upgrade to Enterprise Pharmacy System (EPS)
Next Gen POS | Next Gen Fuel Project
4690 conversion to IBM ACE
Fuel Hardware Refresh
Hardware upgrade of Safeway Fuel servers from HP to IBM
New Fuel Baseline Project
Repackaging of Safeway fuel software package
Timeline
Business Development Manager
Safeway Philtech Inc
11.2023 - Current
Senior Manager Merchandising (Business Intelligence & Business Process) and Real Estate Operations
Safeway Philtech Inc
02.2023 - Current
Operations Manager Merchandising (National Brands and Own Brands)
Safeway Philtech Inc
06.2022 - 01.2023
Ecommerce Strategic Initiatives Operations Manager
Safeway Philtech Inc
09.2018 - 05.2022
Conversion Lead - IMO Master Data Conversion
Safeway Philtech Inc
07.2017 - 08.2018
Deployment Lead - Retail Deployment and Release (Pharmacy, POS and Fuel)
Safeway Philtech Inc
05.2016 - 06.2017
Continuous Development Lead (SDG – Retail)
Safeway Philtech Inc
09.2015 - 04.2016
Developmental Management Role (SDG – Fuel Support | SDG – POS Support)
Safeway Philtech Inc
10.2014 - 08.2015
Incident Resolution Team Lead (SDG – Fuel Support | SDG – POS Support)
Safeway Philtech Inc
03.2012 - 09.2014
Application Support Team Lead (SDG – Fuel Support)
Safeway Philtech Inc
02.2010 - 02.2012
Programmer Analyst / Application Support (SDG – Fuel support)
Safeway Philtech Inc
12.2008 - 02.2010
Unix Consultant
Cevera Technologies
08.2008 - 11.2008
B.S. - Computer Engineering
De La Salle - Araneta University
Secondary -
Jose Rizal High School
Elementary -
Niugan Elementary School
B.S. - Nursing
Manila Central University
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