DERRICK DING
Singapore
Summary
Results-driven Business Analyst with a strong background in digital transformation, CRM systems, and data analytics. Adept at leveraging technology to drive business insights, improve customer engagement, and streamline operational efficiency. Skilled in project management, stakeholder communication, and business process automation. Passionate about driving digital intelligence initiatives to optimize business performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
SENIOR IT CONSULTANT
SOPRA STERIA
05.2022 - 02.2024
- RST Project Manager, INSEAD: Led digital transformation initiatives for the INSEAD Executive Education Program by implementing Salesforce-based solutions for resource scheduling.
- Defined business goals, gathered requirements, and designed UI/UX for an enterprise-wide booking system.
- Managed cross-functional teams of developers, analysts, and vendors in an agile environment using JIRA and Confluence.
- Developed interactive dashboards providing insights into business processes, improving decision-making for senior management.
- Conducted user training and established a SharePoint knowledge base for continuous learning.
SERVICE DELIVERY MANAGER
OFFICE PRODUCTIVITY SOLUTION PTE LTD
03.2017 - 05.2022
- Program Manager, Unilever Food Solutions: Led the CRM transformation across 26 countries, integrating an Internal CRM system with external data sources to enhance customer engagement and segmentation.
- Managed a team of 50 professionals, delivering key digital solutions that automated lead assignment, sales reporting, and customer analytics.
- Identified opportunities for cost optimization and improved efficiency by implementing ETL processes to automate data extraction from PDFs and Excel files, reducing manual effort by 80%.
- Developed and presented KPI-driven reports, influencing data-driven decision-making.
PROJECT MANAGER
OFFICE PRODUCTIVITY SOLUTION PTE LTD
02.2014 - 03.2017
- Project Manager, Unilever Malaysia: Led development efforts for a budgeting and forecasting system using Excel VBA used by the finance department.
- Developed detailed project plans, tracked progress, and reported results to stakeholders.
- Provided clear directions to the developers, setting expectations and due dates for deliverables.
- Business Analyst, Unilever International: Designed and developed automated reports using Excel VBA and PowerPoint, reducing reporting time from one week to two hours.
- Collaborated with key stakeholders to gather business requirements and translate them into actionable solutions.
- Facilitated user training sessions to drive system adoption.
BUSINESS SUPPORT ANALYST
OFFICE PRODUCTIVITY SOLUTION PTE LTD
11.2013 - 02.2014
- Business Support Analyst, Unilever Asia: Developed an automated reporting system providing insights into mobile spending trends and facility usage.
- Utilized Microsoft SharePoint and Excel VBA to streamline data aggregation and visualization.
PROJECT COORDINATOR
OFFICE PRODUCTIVITY SOLUTION PTE LTD
01.2013 - 10.2013
- Project Coordinator, Unilever Asia: Developed an automated reporting system for Unilever Global IT Team, providing insights into the Windows migration project progress and spending.
- Identified red flag items which required immediate actions.
- Utilized Microsoft SharePoint and Excel formulas to streamline data aggregation and visualization.
Education
Bachelor of Business (Economics & Finance) -
Royal Melbourne Institute of Technology (RMIT)
05.2014
Diploma of Computer Engineering -
Singapore Polytechnics
05.2010
Skills
- Agile Framework (Scrum, Kanban)
- Best Practice Methodologies
- Business Analysis & Digital Intelligence
- Creative Solutions
- CRM & Marketing Automation (Salesforce Admin Level)
- Data Analytics & Dashboard Development (Power BI, Tableau)
- ETL & Data Transformation
- Financial Statement Expertise
Certification
- Certificate of Employment Intermediaries (KAH) NON MDW, 2025
- Certified ScrumMaster (CSM), 2024
- Certified Scrum Product Owner (CSPO), 2023
- ITIL Foundation Certificate in IT Service Management, 2023
Languages
English
Bilingual or Proficient (C2)
Mandarin
Bilingual or Proficient (C2)
TECHNICAL EXPERTISE
- Salesforce (Admin Level), JIRA, Confluence, SharePoint
- Microsoft Suite (Excel VBA, PowerPoint, Word, Outlook)
- SQL Query, Power BI, Tableau
- Collaboration & Project Management Tools (Teams, Deltek Workbook)
Timeline
SENIOR IT CONSULTANT
SOPRA STERIA
05.2022 - 02.2024
SERVICE DELIVERY MANAGER
OFFICE PRODUCTIVITY SOLUTION PTE LTD
03.2017 - 05.2022
PROJECT MANAGER
OFFICE PRODUCTIVITY SOLUTION PTE LTD
02.2014 - 03.2017
BUSINESS SUPPORT ANALYST
OFFICE PRODUCTIVITY SOLUTION PTE LTD
11.2013 - 02.2014
PROJECT COORDINATOR
OFFICE PRODUCTIVITY SOLUTION PTE LTD
01.2013 - 10.2013
Diploma of Computer Engineering -
Singapore Polytechnics
Bachelor of Business (Economics & Finance) -
Royal Melbourne Institute of Technology (RMIT)
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