Derek Raeburn
Summary
Skilful at plant care and knowledge and horticultural sales, I significantly improved customer satisfaction and plant care standards at Goodwood Florist Pte Ltd.
With a track record in training over thousands of students in English proficiency and a blend of hard skills in technology and soft skills in mentoring, my initiative-driven approach consistently delivers results.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sales and Operations Supervisor
Goodwood Florist Pte Ltd/Far East Flora
10.2021 - Current
- Ensure plants are kept in good condition for sales.
- Managed stock inventory of tools and chemicals.
- Proposed ideas for better plant care and maintenance.
- Assisted in in-house staff training when necessary.
- Managed customers' expectations and resolved complaints.
- Planned meal time breaks for operations staff.
- Performed cashiering duty and closing when needed.
- Ensure store opens timely when on morning shift.
English for Job Trainer
Training Vision Institute Pte Ltd
10.2019 - 12.2019
- Conducted English workplace literacy readiness programme for 60 Intermediate students
- Topics taught included: Customer-Service, Email and Letter Writing, Greetings and Self-Introduction, Interview Tips, etc.
- Successfully edited and vetted all 60 students' resume and professional profile.
Associate Workplace English Literacy Trainer
Training Vision Institute Pte Ltd
10.2008 - 09.2019
- Trained and facilitated WSQ English workplace literacy programme to more than a 100 students each year at the Intermediate and Advanced levels.
- Incorporated learning through technology and blended learning.
- Managed learners' satisfaction and guided them towards the achievement of self-learning goals.
Education
Diploma in Applied Science - Aquaculture Technology
Temasek Polytechnic
Singapore08.2021
Diploma in Tesol Studies - Teaching English To Students of Other Languages
London Teacher Training College
Singapore2008
GCE 'O' Level Certificate -
Outram Secondary School
Singapore10.1986
Skills
- Basic horticulture/Gardening
- Sales
- Training and Facilitation
- Customer Service
- Inventory
- Mentoring
- Self-motivated
- Initiative driven
- Diligent
Certification
- Assist Clients to Meet Basic Hygiene Needs
- Maintain Personal Presentation and Employability At Supervisory Level
- Respond to Service Challenges
- Productivity Improvement
- Participate in Negotiations
- Facilitate Compliance with Legislative and Regulatory Requirements
- Work in a Diverse Service Environment
- Direct End-to-End Management
- Project a Positive and Professional Image
- Lead Team Leaders to develop Business Strategies and Governance Management
- Apply Adult Learning Principles and Code of Ethics Relating to Training
- Urban Farming
Languages
English
Bilingual or Proficient (C2)
Malay
Advanced (C1)
Timeline
Sales and Operations Supervisor
Goodwood Florist Pte Ltd/Far East Flora
10.2021 - Current
English for Job Trainer
Training Vision Institute Pte Ltd
10.2019 - 12.2019
Associate Workplace English Literacy Trainer
Training Vision Institute Pte Ltd
10.2008 - 09.2019
Diploma in Applied Science - Aquaculture Technology
Temasek Polytechnic
Diploma in Tesol Studies - Teaching English To Students of Other Languages
London Teacher Training College
GCE 'O' Level Certificate -
Outram Secondary School
- Assist Clients to Meet Basic Hygiene Needs
- Maintain Personal Presentation and Employability At Supervisory Level
- Respond to Service Challenges
- Productivity Improvement
- Participate in Negotiations
- Facilitate Compliance with Legislative and Regulatory Requirements
- Work in a Diverse Service Environment
- Direct End-to-End Management
- Project a Positive and Professional Image
- Lead Team Leaders to develop Business Strategies and Governance Management
- Apply Adult Learning Principles and Code of Ethics Relating to Training
- Urban Farming
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