Derek Loh Jun Hon
Summary
Sales engineering professional with deep understanding of technical sales processes and product solutions. Adept at seamlessly integrating client requirements with technical capabilities. Known for collaborative team efforts and consistently achieving targets, showcasing adaptability and reliability. Proficient in technical analysis and customer relationship management.
Overview
6
6
years of professional experience
Work History
Account Manager
Forward Technologies Pte Ltd
02.2025 - Current
- Managed client relationships to enhance satisfaction and retention.
- Implemented process improvements that streamlined communication workflows.
- Developed strategic account plans to align with customer goals.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Engineer in Charge
Forward Technologies Pte Ltd
2022 - 2025
- Led design and development of innovative engineering solutions to enhance product performance.
- Oversaw project timelines and resource allocation to ensure timely delivery of projects.
- Mentored junior engineers, fostering skill development and knowledge sharing within the team.
- Implemented process improvements, resulting in increased operational efficiency and reduced costs.
- Reduced production downtime with proactive equipment maintenance and timely repairs.
Field Service Engineer
Cse Global Limited
01.2021 - 01.2022
- Job scope: To provide maintenance and servicing to already commissioned closed network CCTV camera system at changi prison. To ensure little to none downtime in the system to ensure smooth surveillance, And to serve our clients with professionalism and quality service
- Competencies developed: Able to take charge of a team of technicians without compromising on the values of fairness, Ensuring instructions have been passed on clearly to the team with no confusion.
- Performed on-site installations and maintenance of complex systems, ensuring operational efficiency.
- Diagnosed technical issues in equipment, implementing timely solutions to minimize downtime.
Project/Service Technician
TecRevox Engineeering
01.2021 - 01.2021
- Job scope: Carry out termination and commission works with regards to schematic drawings, To troubleshoot and resolve faults with equipments for clients, To maintain equipment that clients have purchased and to provide clients with good service and professionalism
- Competencies developed: Learning the systems that requires servicing and maintance, ie. Public Announcement Systems, Security Systems, CCTV cameras and others. To liaise with our clients to provide them with their needs and maintain good relations
National Service
Singapore Police Force
01.2018 - 01.2020
- Rank : Sergeant(1)
- Job scope: To attend cases involving criminal activities and distress calls from members of public
- Competencies developed: Able to work independently, able to adapt quickly to changes and enhanced communication skills
Education
Diploma - Electrical & Electronics
Temasek Polytechnic
01.2018
Skills
- Account management
- Client relations
- Customer service
- Client relationship management
- Access Control Systems (TKH iProtect, MicroEngine)
- IP CCTV & Video Management Systems (TKH VDG Sense, Milestone)
- Perimeter Security & Turnstile Systems
- Network Infrastructure Basics
- Data Centre Physical Security Standards
- Built extensive expertise in high-security data centre environments, supporting critical infrastructure protection and advanced security system deployments
Additional Information
Experienced in mission critical projects, with involvement in multiple data centre projects.
LANGUAGES
Spoken: English, Chinese
Written: English
Timeline
Account Manager
Forward Technologies Pte Ltd
02.2025 - Current
Field Service Engineer
Cse Global Limited
01.2021 - 01.2022
Project/Service Technician
TecRevox Engineeering
01.2021 - 01.2021
National Service
Singapore Police Force
01.2018 - 01.2020
Engineer in Charge
Forward Technologies Pte Ltd
2022 - 2025
Diploma - Electrical & Electronics
Temasek Polytechnic