Denon Lim
Vendor Operations Executive
Singapore
Summary
Ambitious, career-focused jobseeker, eager to find a position to advance my career to the next level, while achieving company goals. Interested in a prospective long-term career to develop skillsets and manage people, while adding value and helping the company to grow.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
4
4
Certifications
1
1
Language
Work History
Vendor Operations Executive
Hyphen Group
11.2021 - Current
- Headed the entire fulfillment process of SingSaver, including using data analysis to forecast procuring quantities, drafting of the procurement request on a bi-weekly basis, managing vendors and redemption centers for a timely reward fulfillment to customers.
- Achieved on a monthly basis a fulfillment volume of about $800k in cash PayNow to thousands of customers and physical gift fulfillment amounting to upwards of $1m in gift value.
- Improved company's brand reputation by shortening gift fulfilment timeline to customers hence garnering increasing amounts of positive reviews of company online.
- Used Microsoft Excel to process and analyze bank reports from 8 different banks for fulfillment, with exposure to advanced Excel formulas and tools such as Power Query.
- Worked closely with internal stakeholders including Finance, Customer Service, Commercial, Marketing to achieve customer satisfaction and smooth daily operation flow.
- Involved in company-wide projects that spans across different countries, collaborating with colleagues in the overseas team.
- Resolved problems on a daily basis, improved operations and provided exceptional service by identifying issues, analyzing information and providing solution.
- Proficient in daily tools including G Suite, Slack, Microsoft Office, Trello, monday.com etc.
HR Manager
Manulife Financial Advisors
06.2021 - 11.2021
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Actively scout and source for qualifying candidates for open job roles, via resume database and LinkedIn
- Conduct pre-interview screening and arranging for interview.
- Assist in onboarding process, including preparation of business plans, proposals etc.
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Coordinated and organized full training courses on customer service techniques and product knowledge to meet company standards and achieve quality results.
Financial Advisor
Aviva Financial Advisors
07.2019 - 10.2020
- Created business plan and identified target customers by interacting on phone and in person, handling basic inquiries and providing quotes.
- Underwent extensive training on sales pitch, negotiations, closing etc.
- M5, M8, M8A, HI certifications obtained.
- Experience in conducting sales, delivering fluent and convincing sales pitches.
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
- Capitalized on gaps in market and reached out personally to onboard new clients, process transfer paperwork and set up new accounts.
- Expanded customer base through community outreach and strategic business partnerships.
Air Operations Specialist
Republic of Singapore Airforce
04.2016 - 04.2018
- In charge of managing and coordinating various parties within Airbase to ensure operational success.
- Posted and interpreted weather reports and decoded sequence reports.
- Transmitted flight plans and arrival reports to flight and air traffic control centers.
- Deals with high volumes data daily, multitasks with handling multiple occurrences at one go.
- Drafts and displays analyses and statistics of flying operations.
- Logging of occurrences.
- Experienced in working overnight shifts.
- Assisted in NDP 16, NDP 17 and NS50.
Education
Bachelor of Science - Accounting and Finance
University of London
Singapore 08.2018 - 08.2021
GCE Advanced Levels - Science Stream
Catholic Junior College
Singapore 01.2014 - 11.2015
GCE Ordinary Levels - Science Stream
Maris Stella High School
Singapore 01.2010 - 11.2013
Skills
Data Processing and Analysis
Advanced Microsoft Excel
Rewards Fulfilment
Vendor Management
Client/Customer Communications
Fluent in Mandarin (Writing, Listening, Speaking)
Efficient Communication Between Internal and External Stakeholders
Effective Team Player and Collaborator
G Suite Tools
Accomplishments
- Quarterly Employee Awards 2021 Q4: Team Player
- Quarterly Employee Awards 2022 Q1: Best Impact
- Quarterly Employee Awards 2022 Q2: Blaze the Trail (Innovation)
- Certification of participation in NDP 2017
- Best Airman of the month of Jan 2018
- Secondary school Table-tennis school team; Represented school in zonal and inter-school table-tennis competitions, winning gold
- University Cuesports school team; Represented school in Singapore University Games
Affiliations
- ISCA Youth Associate
Certification
CMFAS M5 - Rules and Regulations for Financial Advisory Services
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Vendor Operations Executive
Hyphen Group
11.2021 - Current
HR Manager
Manulife Financial Advisors
06.2021 - 11.2021
CMFAS M9A - Life Insurance And Investment-linked Policies II
08-2019
CMFAS M5 - Rules and Regulations for Financial Advisory Services
07-2019
CMFAS HI - Health Insurance
07-2019
CMFAS M9 - Life Insurance and Investment-linked Policies
07-2019
Financial Advisor
Aviva Financial Advisors
07.2019 - 10.2020
Bachelor of Science - Accounting and Finance
University of London
08.2018 - 08.2021
Air Operations Specialist
Republic of Singapore Airforce
04.2016 - 04.2018
GCE Advanced Levels - Science Stream
Catholic Junior College
01.2014 - 11.2015
GCE Ordinary Levels - Science Stream
Maris Stella High School
01.2010 - 11.2013