DENNIS TAN
Senior Supply Chain Manager
Singapore
Summary
Results-driven Senior Manager with expertise in FMCG supply chain. Proven track record of planning, implementing, and overseeing key improvements to drive business growth and efficiency. Skilled in cultivating an open culture that encourages the free exchange of information. Seeking new professional challenges with a growth-oriented company.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Supply Chain Senior Manager
Fairprice Group
Singapore
06.2021 - Current
- Company Overview: Fairprice Group is one of the leading food retailers in Singapore, offering a wide range of food products and services.
- Managed E2E supply chain for Origins Healthcare Pte Ltd, a subsidiary specializing in organic health and wellness products and Fairprice B2B business unit.
- Coordinated with sourcing and commercial teams to track supply and sales forecast targets.
- Plan and execute production planning to optimize inventory SOH to meet delivery requirement.
- Managed warehouse and distribution centre and 3PL to operate within resource limits.
- Monthly operations performance meeting with 3PL to maintain agreed KPI.
- Manage AS team to process customers’ orders and monitor customer payment. (Order to Cash)
- Manage International Business E2E from order process to gate-in at port. Track container and documentation until customer acknowledgement.
- Fairprice Group is one of the leading food retailers in Singapore, offering a wide range of food products and services.
- Promoted to senior manager role within 15 months.
- Improved order fulfillment from 80% to 99.6% LIFR.
- Achieved 99.9% inventory accuracy year-on-year.
- Successfully implemented SLA with warehouse and transport 3PL achieving 99% delivery OTIF.
Quality Systems & Compliance Manager
Martin Brower Singapore Pte Ltd
Singapore
11.2016 - 06.2021
- Company Overview: Martin Brower is a global supply chain solutions provider for restaurant chains, including McDonald's.
- Managed compliance with ISO standards and conducted internal audits.
- Ensured workplace safety and health requirements were met.
- Reviewed and updated company policies to maintain compliance.
- Led initiatives to drive continuous process improvements within the quality systems.
- Martin Brower is a global supply chain solutions provider for restaurant chains, including McDonald's.
- Improved DQMP audit score from 93% to 100%.
- Designed and implemented COVID-19 control measures. Achieved ZERO incidents.
- Achieved 9% reduction in CO2 footprint through a sustainability program.
- Enhanced product quality by working closely with vendors, reducing feedbacks from 6% to 2%.
Field Service Manager
Martin Brower Singapore Pte Ltd
Singapore
07.2013 - 10.2016
- Company Overview: Martin Brower is a global supply chain solutions provider for restaurant chains, including McDonald's.
- Managed logistics operations for 130 McDonald’s restaurants, focusing on optimizing delivery and storage processes.
- Managed 130 McDonald's restaurants managers to support operations for restaurant backroom, optimizing logistics and customer relationships.
- Analyze sales budget to determine delivery frequency and storage needs.
- Plan, design and build new or remodeled restaurants backroom as analysed.
- Propose distribution plans to operations department and manage distribution 3PL with operations.
- Led continuous improvement initiatives to streamline restaurant logistics operations.
- Martin Brower is a global supply chain solutions provider for restaurant chains, including McDonald's.
- Overhauled delivery cycles, reducing delivery times significantly from 6.7 to 5.3 deliveries per store per week.
- Redesigned backroom operations, improving order to delivery efficiency by 20%.
- Reduced customer complaints from 10 per year to 3 per year.
Assistant Manager For Operations
Toyota Motor Asia Pacific Pte Ltd
11.2011 - 06.2013
- Company Overview: Toyota Motor Asia Pacific oversees operations for one of the largest automobile manufacturers globally.
- Managed trade operations worth over US$100 million across the APAC region.
- Managed contracts, documentation, and invoices for order fulfillment and payment collections.
- Managed 3PL operations in accordance with SOP and KPI standards.
- Ensured operational procedures adhered to Southern Oxley Acts.
- Toyota Motor Asia Pacific oversees operations for one of the largest automobile manufacturers globally.
- Cleaned up aging payments of more than US$6 million outstanding for over 3 years.
- Completed 83 contract signings within 18 months.
- Reduced LOC discrepancy number from 5 per month to ZERO within 6 months.
Assistant Manager, Operations
HAVI Logistics (S) Pte Ltd
Singapore
09.2010 - 11.2011
- Company Overview: HAVI Logistics provides supply chain services for various industries, including food and beverage.
- Managed warehouse and transport operations for 6 million cases of product movement annually.
- Planned manpower and truck resources for distributions to 115 restaurants.
- Reviewed and improved operational procedures for efficiency.
- Coordinated with suppliers and contractors for deliveries.
- Led initiatives to drive continuous process improvements within logistics operations.
- HAVI Logistics provides supply chain services for various industries, including food and beverage.
- Achieved a rating of 94.32% for McDonald’s DQMP audit.
- Deployed Euroscan device, gaining region-wide approval for TCTM.
- Implemented a savings plan, saving up to $120k annually.
Education
Bachelor’s Degree - Engineering (Mechatronics)
Deakin University
01.1998 - 01.2000
Advanced Diploma - Supply Chain Management and Logistics
Singapore Polytechnic
01.2009 - 01.2010
Skills
MS Office
SAP
8D Methodology
Lean Six Sigma Yellow Belt
Internal auditor for ISO 9001:2015 /14001:2015 / 45001:2018
Strategic planning
Operations management
Resource allocation
Additional Information
On request, Anywhere in Singapore, On request
Personal Information
Expected Salary: On request
Timeline
Supply Chain Senior Manager
Fairprice Group
06.2021 - Current
Quality Systems & Compliance Manager
Martin Brower Singapore Pte Ltd
11.2016 - 06.2021
Field Service Manager
Martin Brower Singapore Pte Ltd
07.2013 - 10.2016
Assistant Manager For Operations
Toyota Motor Asia Pacific Pte Ltd
11.2011 - 06.2013
Assistant Manager, Operations
HAVI Logistics (S) Pte Ltd
09.2010 - 11.2011
Advanced Diploma - Supply Chain Management and Logistics
Singapore Polytechnic
01.2009 - 01.2010
Bachelor’s Degree - Engineering (Mechatronics)
Deakin University
01.1998 - 01.2000