Dennis Au

• Lead a team managing market data infrastructure, contracts, data governance and compliance including vendor relationships with NYSE, SGX, HKEX, LSEG, Bloomberg, ICE and other major providers.
• Oversee the entire market data lifecycle, ensuring data delivery, compliance, and resilience by integrating AWS cloud and on-premise systems.
• Responsible for recruitment, interviewing, and hiring new team members to build a cohesive, high-performing unit. Conduct regular performance reviews and ensure team members meet KPIs and business targets.
• Manage key stakeholder relationships, working with senior leadership to align market data infrastructure with business needs, and oversee all project timelines and budget allocations.

Key Achievements:

• Negotiated in annual cost savings through strategic vendor management.
• Delivered a zero downtime in market data services through resilient infrastructure.
• Enhanced data governance and compliance frameworks, ensuring audit readiness.

• Led a team providing 24/7 application production support for critical systems including Refinitiv TREP-RT and Bloomberg.
• Managed vendor relationships, negotiated global commercial terms, and monitored service levels.
• Engaged stakeholders to define market data requirements, ensuring alignment with business objectives.
• Conducted regular audits and managed contract renewals, ensuring compliance with regulatory requirements.

Key Achievements:

• Successfully negotiated favorable vendor terms, resulting in significant cost savings.
• Enhanced overall business efficiency through proactive stakeholder engagement.

• Led a team providing technical support for Thomson Reuters products, resolving critical issues and fostering a collaborative environment for knowledge sharing.
• Managed recruitment and team development to ensure that technical support met customer and business requirements.

Key Achievements:

• Enhanced technical issue resolution processes, improving response times and customer satisfaction.

• Managed a multi-country team across Hong Kong, Singapore, and Japan, overseeing market data services and technical operations, ensuring service delivery met business requirements.
• Responsible for recruiting, mentoring, and ensuring that team members achieved their KPIs and business targets.
• Led strategic cloud migration projects, improving infrastructure scalability and reducing operational costs.

Key Achievements:

• Improved service delivery and achieved cost savings through strategic vendor management.

• Led a team providing market data infrastructure solutions across Asia, managing both vendor relationships and project timelines to ensure smooth service delivery.
• Conducted hiring and managed team development, ensuring alignment with business objectives and that KPIs were consistently met.

Key Achievements:

• Achieved significant cost savings through optimized market data licensing processes.
• Improved system performance, reducing data latency by 20%.

• Led large-scale market data projects, working closely with business units to optimize data consumption and licensing.
• Managed vendor contracts and maintained compliance with internal and external regulations.

Key Achievements:

• Reduced operational risks through improved data management processes.
• Delivered cost savings through strategic contract negotiations and improved vendor relationships.

• Conducted quality assurance for Reuters Direct Feed technology, ensuring system reliability and reducing software defects.

Key Achievements:

• Played a key role in improving product reliability, reducing customer-reported issues.

• Provided second-level technical support for UNIX-based systems, ensuring operational continuity and resolving system issues in a timely manner.

Key Achievements:

• Improved system uptime and reduced technical incidents through hands-on troubleshooting.

• Managed server and network infrastructure, ensuring business continuity through the setup of a Disaster Recovery Site.

Key Achievements:

• Contributed to high system availability and performance through effective network and server management.