Denise Min-Pei Toop
Singapore
Summary
With over 22 years’ experience in HR, facilities and office management transferring from the airline industry into financial technology industry in 2010. Extensive experience in setting up and managing remote offices from the Singapore head office. Having joined Gift as an Office Manager and subsequently promoted gradually to VP HR & Admin. As part of an integral part of the management team, ensuring the smooth and stable global operations during the dynamic global expansion spanning over 16 offices with over 160 employees.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Administrative Director
PLX Holdings Pte. Ltd.
10.2023 - Current
- Directed operational strategies to enhance organizational efficiency and effectiveness.
- Negotiated vendor contracts, securing favorable terms and cost savings for the organization.
- Oversaw budget management and allocation, ensuring alignment with organizational goals.
- Managed vendor relationships to optimize service delivery and cost management.
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Ensuring legal compliance and enforcing ethical standards.
- Allocating financial resources and capital efficiently among subsidiaries to maximize growth and returns.
- Managing communication and relations with shareholders.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
VP HR & Admin
Gift Management Asia Pte. Ltd.
05.2022 - 06.2023
- Directed and optimized global recruitment efforts, ensuring effective selection and hiring of over 200 employees across 16 offices.
- Managed administration of global employee benefits payroll and health programs to support talent acquisition and retention efforts.
- Oversaw the implementation and continuous monitoring of standardized human resource processes across global operations.
- Evaluated and revised existing policies while establishing new guidelines to maintain global compliance across 16 countries and jurisdictions.
- Managed responses to union and attorney inquiries, successfully reducing the likelihood of legal complications.
- Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.
- Facilitated strategic direction and leadership for senior management, focusing on workforce planning and optimizing organizational structure.
- Gift drives the largest and most progressive global loyalty marketplace – a gateway to a new reality in loyalty. As industry influencers in transforming the perceived value of a loyalty currency, we’ve shaped market-first possibilities, including a worldwide network and loyalty market exchange, among others. It’s about reinventing the loyalty journey with convergence, integration, and transparency.
Head of Admin & HR
Gift Management Asia Pte. Ltd.
05.2017 - 04.2022
- Managed administrative functions to support executive leadership and enhance organizational effectiveness.
- Implemented innovative digital solutions to streamline HR and administrative operations.
- Streamlined office processes to enhance executive productivity and support strategic initiatives.
- Achieved seamless office operations by implementing efficient management strategies. Enhanced team performance through proactive support and resource management. Cultivated strong relationships with stakeholders to drive organizational success.
- Developed and implemented change management strategies to ensure stakeholder engagement and alignment.
- Implemented strategic changes to optimize financial operations and drive performance improvement.
- Oversaw management of business initiatives and milestone tracking across multiple projects. Coordinated efforts among teams to achieve strategic objectives. Fostered communication between departments to enhance project execution.
- Coordinated logistics and resources for the successful incorporation and setup of merger and division offices, ensuring compliance with regulatory standards.
- Sourcing, Purchasing & Procurement
- Crafted and established company policies aimed at promoting a positive workplace culture.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Administrative Manager
Gift Management Asia Pte. Ltd.
04.2015 - 05.2017
- Executed timely payroll processing and streamlined expense management to ensure accuracy in government claims submissions.
- Oversaw maintenance of sickness and annual leave records to ensure accuracy and compliance.
- Facilitated application processes for relevant work passes to ensure employee compliance.
- Spearheaded cost-cutting initiatives to enhance office efficiency.
- Developed and sustained office systems to enhance efficiency and streamline workflow.
- Managed comprehensive travel logistics and visa submissions to support organizational travel needs.
- Coordinated technology systems and facilities management initiatives to enhance workplace productivity.
- Mentored junior staff members, fostering professional development and enhancing team capabilities.
Office Manager
Sophis Singapore (Pte. Ltd)
09.2010 - 05.2011
- Executed daily HR and administrative tasks in Singapore office, coordinating efforts with headquarters HR to maintain operational efficiency.
- Provided strategic project support to enhance collaboration between local and regional teams.
- Oversaw submission and reconciliation of expenses for GM and team members, ensuring compliance with company policies.
- Managed purchase ordering and invoicing processes to ensure timely procurement.
- Managed accurate tracking of employee sickness and annual leave records to uphold adherence to company and MOM regulations.
- Compiled and organized data for monthly sales reporting processes.
- Established and optimized office systems to enhance operational efficiency.
- Oversaw company travel arrangements and visa application processes.
- Facilitated administrative support for General Manager, ensuring efficient operations.
- Delivered well-structured reports and briefing papers that improved communication across departments.
- Oversaw technology and facilities management operations to ensure optimal functionality.
In-flight Management Team (Singapore Office)
Northwest Airlines Inc.
06.2003 - 04.2010
Flight Stewardess – Global Routes
Northwest Airlines Inc.
04.1996 - 05.2003
Flight Stewardess – Global Routes
Singapore Airlines
08.1993 - 02.1996
Education
GCSE 'O' Levels - English, Mathematics D and Art
Hua Yi Secondary School
01.1991
Business Administration Diploma -
PSB Academy
Skills
- Organizational leadership
- Presentation skills
- Event coordination
- Meeting coordination
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Adaptability and flexibility
- Decision-making
- Planning and prioritization
- Teamwork and collaboration
Certification
- Human Resource Management - Comprehensive Course on HRM, Udemy, 29 September 2020
- Effective Performance Management And Appraisals, NTUC Learning Hub, 6 October 2020
Timeline
Administrative Director
PLX Holdings Pte. Ltd.
10.2023 - Current
VP HR & Admin
Gift Management Asia Pte. Ltd.
05.2022 - 06.2023
Head of Admin & HR
Gift Management Asia Pte. Ltd.
05.2017 - 04.2022
Administrative Manager
Gift Management Asia Pte. Ltd.
04.2015 - 05.2017
Office Manager
Sophis Singapore (Pte. Ltd)
09.2010 - 05.2011
In-flight Management Team (Singapore Office)
Northwest Airlines Inc.
06.2003 - 04.2010
Flight Stewardess – Global Routes
Northwest Airlines Inc.
04.1996 - 05.2003
Flight Stewardess – Global Routes
Singapore Airlines
08.1993 - 02.1996
GCSE 'O' Levels - English, Mathematics D and Art
Hua Yi Secondary School
Business Administration Diploma -
PSB Academy