Denise Tan
Executive Assistant (Team Leader)
Summary
Accomplished Executive Assistant and Sales Executive with a proven track record at SP Services Ltd and Agencies Product Services, adapt in administrative support and cultivating strong client relationships. Skilled in office management and information confidentiality, I boosted sales volume by 10% through effective client engagement and strategic outreach.
Overview
29
29
years of professional experience
Work History
Executive Assistant (Team Leader)
SP Services Ltd
07.2010 - Current
- Responsible for the timeliness and accuracy of adjustments sent to customers, including preparation of reports to the finance team and vendors.
- Scheduling meetings and conducting training for external vendors.
- Handled and maintained confidential and sensitive information on Banker's Guarantee.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments
- Provide coaching, mentoring, and cross-functional conflict resolution support to staff on company standards.
Food Service Manager
Ifresh Co
09.2009 - 07.2010
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Arrange staff training programs to enhance service skills and increase overall efficiency.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
Senior Sales Executive
Agencies Products Services Pte Ltd
09.1997 - 08.2009
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
Sales Executive
Kalarie (S) Pte Ltd
05.1996 - 10.1997
- Created and delivered engaging presentations to potential clients, leading to a 10% increase in new business
- Generated leads through cold calling and other outreach efforts, resulting in a 20% increase in sales volume
- Maintained and developed relationships with existing customers.
- Coordinated with the Japan factory and Hong Kong office to ensure timely delivery to customers
CAD CAM Drafter
Petratec Pte Ltd
05.1995 - 04.1996
- Used computer-aided design software to prepare blueprints and schematics for precision PCB tooling and oil and gas equipment.
- Reviewed specifications to generate complex details of individual fixtures.
- Developed expertise in multiple industry-specific CAD programs, allowing flexibility in working on diverse projects with varying requirements.
- Created, printed, and modified drawings in AutoCAD
Education
Diploma in Manufacturing Engineering
Singapore Polytechnic
Dover Road 04.2001 -
O Level
First Toa Payoh Secondary School
Toa Payoh1992
PSLE
Braddell Primary School
Toa Payoh1986
Skills
Administrative Support
Languages
Chinese (Mandarin)
Hokkien
Teochew
Timeline
Executive Assistant (Team Leader)
SP Services Ltd
07.2010 - Current
Food Service Manager
Ifresh Co
09.2009 - 07.2010
Diploma in Manufacturing Engineering
Singapore Polytechnic
04.2001 -
Senior Sales Executive
Agencies Products Services Pte Ltd
09.1997 - 08.2009
Sales Executive
Kalarie (S) Pte Ltd
05.1996 - 10.1997
CAD CAM Drafter
Petratec Pte Ltd
05.1995 - 04.1996
O Level
First Toa Payoh Secondary School
PSLE
Braddell Primary School
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