Denise Tan
Executive Assistant (Team Leader)
Summary
Accomplished Executive Assistant and Sales Executive with a proven track record at SP Services Ltd and Agencies Product Services, adapt in administrative support and cultivating strong client relationships. Skilled in office management and information confidentiality, I boosted sales volume by 10% through effective client engagement and strategic outreach.
Overview
29
29
years of professional experience
Work History
Executive Assistant (Team Leader)
SP Services Ltd
07.2010 - Current
- Responsible for the timeliness and accuracy of adjustments sent to customers, including preparation of reports to the finance team and vendors.
- Scheduling meetings and conducting training for external vendors.
- Handled and maintained confidential and sensitive information on Banker's Guarantee.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments
- Provide coaching, mentoring, and cross-functional conflict resolution support to staff on company standards.
Food Service Manager
Ifresh Co
09.2009 - 07.2010
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Arrange staff training programs to enhance service skills and increase overall efficiency.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
Senior Sales Executive
Agencies Products Services Pte Ltd
09.1997 - 08.2009
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
Sales Executive
Kalarie (S) Pte Ltd
05.1996 - 10.1997
- Created and delivered engaging presentations to potential clients, leading to a 10% increase in new business
- Generated leads through cold calling and other outreach efforts, resulting in a 20% increase in sales volume
- Maintained and developed relationships with existing customers.
- Coordinated with the Japan factory and Hong Kong office to ensure timely delivery to customers
CAD CAM Drafter
Petratec Pte Ltd
05.1995 - 04.1996
- Used computer-aided design software to prepare blueprints and schematics for precision PCB tooling and oil and gas equipment.
- Reviewed specifications to generate complex details of individual fixtures.
- Developed expertise in multiple industry-specific CAD programs, allowing flexibility in working on diverse projects with varying requirements.
- Created, printed, and modified drawings in AutoCAD
Education
Diploma in Manufacturing Engineering
Singapore Polytechnic
Dover Road 04.2001 -
O Level
First Toa Payoh Secondary School
Toa Payoh1992
PSLE
Braddell Primary School
Toa Payoh1986
Skills
Administrative Support
Executive Support
Office Management
Information confidentiality
Proficient in Words, Excel, Powerpoint & outlook
Languages
Chinese (Mandarin)
Hokkien
Teochew
Timeline
Executive Assistant (Team Leader)
SP Services Ltd
07.2010 - Current
Food Service Manager
Ifresh Co
09.2009 - 07.2010
Diploma in Manufacturing Engineering
Singapore Polytechnic
04.2001 -
Senior Sales Executive
Agencies Products Services Pte Ltd
09.1997 - 08.2009
Sales Executive
Kalarie (S) Pte Ltd
05.1996 - 10.1997
CAD CAM Drafter
Petratec Pte Ltd
05.1995 - 04.1996
O Level
First Toa Payoh Secondary School
PSLE
Braddell Primary School