Hi, I’m
Deni Febry
Customer Service/Banker/Performer/PR
Kota Bekasi
Summary
Recent graduate of the Bachelor of Communication Studies (Performing Arts Communication) program at LSPR Communication and Business Institute in Jakarta. Strong educational foundation. Experience as a Customer Service Officer at PT Bank Mandiri (Persero) Tbk, Contact Center Officer at PT Bank KEB Hana Indonesia, and Multi Skill Customer Service Officer at PT Bank DBS Indonesia. Honed skills in providing exceptional service. Internship experience and involvement in various events further enhanced abilities. Thrives on new challenges and excels as a team player and independent problem solver. Passionate about building strong relationships, effective communication, and contributing to the success of others. Eager to explore new opportunities and welcomes any job offers.
Overview
6
years of professional experience
7
years of post-secondary education
Work History
PT Bank DBS Indonesia
Multi Skill Customer Service Officer
02.2023 - Current
Job overview
- Providing the best service, by providing information and solutions/assistance for every question, complaint, and customer request, with various banking products (Savings, Credit Cards, Loans, Mobile Banking). From various customer segments (Priority and regular) with a fairly large customer volume every day. Through calls, live chat and email.
Escalating and collaborating with various divisions to resolve customer problems/requests, and reporting to customers personally for the results.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development. Also provided constructive feedback to peers and management on potential process improvements, aiding continuous enhancement of service quality.
- Doing various activities outside of work, such as social activities to share, doing environmental maintenance, doing teaching activities, developing my artistic talents in various events in DBS. And getting awards from customers and the company for every ongoing challenge/mission.
PT Bank KEB Hana Indonesia
Contact Center Officer
04.2022 - 10.2022
Job overview
- Serving banking customers by providing information and solution to customer questions, complaints and requests via telephone service, email and company's official social media accounts
PT Bank Mandiri (Persero) Tbk.
Customer Service and Digital Banking Officer
11.2020 - 02.2022
Job overview
- Serving banking customers by providing information and solutions to customer questions, complaints and request through telephone and face-to-face services, as well as assisting in the process of opening customer digital accounts via online (video calls)
PT. Metropolitan Televisindo (Rajawali Televisi)
Creative Promo Off Air Event
11.2018 - 03.2019
Job overview
- Carry out promos and marketing tasks for events or programs in the company by holding outdoor events (Jabodetabek)
- Retrieved event details from clients and ensured proper event set-up
- Creation of venue seat maps (concert halls, theaters, stadiums, etc.)
- Chaired event planning and encouraged teamwork and cooperation in order to execute
- Assisted and guided visitor, exhibitor and special guests
Education
Sekolah Tinggi Ilmu Komunikasi LSPR JakartaJakarta
Bachelor of Arts from Public Relations & Organizational Communication
01.2019 - 12.2019
University Overview
GPA: 3.1
PURWACARAKA MUSIC STUDIO
SINGING AND MUSIC COURSE
01.2019 - 04.2022
LBPP LIA
ENGLISH COURSE from HIGH INTERMEDIATE ENGLISH
07.2012 - 04.2015
Skills
Proficient in multitasking
Accomplishments
- Semi Finalist, Abang None Jakarta Timur, ABANG NONE JAKARTA, 2016
- 5th Best Agent, Contact Center Line bank, PT BANK KEB HANA INDONESIA, 2022
- 1st Winner, 5th Canta Al Mar- Festival Coral Internacional, Canta Al Mar- Festival Coral Internacional, Calella, 2016
- Always create compliment from customers more than 3 per-months
- CCTR Spectacular Award 2024 : Winner Announcement Q3-2024
Timeline
Multi Skill Customer Service Officer
PT Bank DBS Indonesia
02.2023 - Current
Contact Center Officer
PT Bank KEB Hana Indonesia
04.2022 - 10.2022
Customer Service and Digital Banking Officer
PT Bank Mandiri (Persero) Tbk.
11.2020 - 02.2022
Sekolah Tinggi Ilmu Komunikasi LSPR Jakarta
Bachelor of Arts from Public Relations & Organizational Communication
01.2019 - 12.2019
PURWACARAKA MUSIC STUDIO
SINGING AND MUSIC COURSE
01.2019 - 04.2022
Creative Promo Off Air Event
PT. Metropolitan Televisindo (Rajawali Televisi)
11.2018 - 03.2019
LBPP LIA
ENGLISH COURSE from HIGH INTERMEDIATE ENGLISH
07.2012 - 04.2015
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