DEMI CHNG TING
Summary
Organized, Extroverted and eager to learn new things. Looking to secure a position in a thriving and fast-paced environment where my skills will be utilized and appreciated.
Overview
4
4
years of professional experience
Work History
Telemarketer
BS GROUPS
06.2022 - Current
- Answered questions about company offerings with knowledgeable responses about products and services.
- Completed daily cold calling and outreach to build sales pipeline.
- Recorded contact information of customers and potential customers in internal database.
- Overcame objections using friendly, persuasive strategies.
- Set up appointments with interested customers according to schedule availability.
- Made average of 60 outbound and inbound calls per day.
Lab Technician
Parkway Shenton
07.2021 - 03.2022
- Tracked collected specimens by initialing, dating and noting times of collection.
- Processed patient specimens according to priority and documented results.
- Contacted physicians, nursing stations or reference laboratories for resolution assistance with unusual test orders.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Analyzed experiment and test results to validate adherence to standards and specifications.
Barista
Royal T Pte Ltd
06.2018 - 05.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Made and served brand-specific café beverages per day with speed, quality and consistency.
Barista
Boost Juice Bars
11.2016 - 05.2017
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Made and served brand-specific café beverages per day with speed, quality and consistency.
Education
Primary School Leaving Examination
St. Margaret's Primary School
12.2012
GCE N Level
St. Margaret's Secondary School
12.2016
Diploma in Retail Marketing
NATC Institute Pte Ltd
08.2022
Skills
- Verbal and Written Communication
- Customer Service
- Negotiation and Persuasion
- Telephone Etiquette
- Attention to Detail
- Infection Control
- New Staff Training
- Beverage Preparation
- Menu Memorization
- Workstation Maintenance
Timeline
Telemarketer
BS GROUPS
06.2022 - Current
Lab Technician
Parkway Shenton
07.2021 - 03.2022
Barista
Royal T Pte Ltd
06.2018 - 05.2021
Barista
Boost Juice Bars
11.2016 - 05.2017
Primary School Leaving Examination
St. Margaret's Primary School
GCE N Level
St. Margaret's Secondary School
Diploma in Retail Marketing
NATC Institute Pte Ltd
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