Delphine Yeow
Summary
Proven leader with extensive experience at Swarovski Malaysia Trading Sdn Bhd, excelling in customer relations and problem-solving. Demonstrated success in mentoring staff and optimizing operations, enhancing customer satisfaction and store performance. Skilled in inventory control and fostering team unity, significantly contributing to a positive, results-driven work environment.
Overview
9
9
years of professional experience
Work History
Store Manager
Swarovski Malaysia Trading Sdn Bhd
11.2018 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Duty Manager
Tradewinds Premium Goods Sdn Bhd (Harrods)
08.2016 - 06.2018
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
- Ensured compliance with all company policies, local regulations, and industry standards related to hotel operations.
Assistant Store Manager
Valiram Group (Bath & Body Works)
10.2015 - 08.2016
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
Education
High School Diploma -
SMK Convent Bukit Nanas
Bukit Nanas1999
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Training and mentoring
Languages
English
Advanced (C1)
Malay
Advanced (C1)
Chinese (Mandarin)
Beginner (A1)
Chinese (Cantonese)
Beginner (A1)
Timeline
Store Manager
Swarovski Malaysia Trading Sdn Bhd
11.2018 - Current
Duty Manager
Tradewinds Premium Goods Sdn Bhd (Harrods)
08.2016 - 06.2018
Assistant Store Manager
Valiram Group (Bath & Body Works)
10.2015 - 08.2016
High School Diploma -
SMK Convent Bukit Nanas
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