DEEVASHINI
SHAH ALAM
Summary
With a strong background in high-pressure corporate environments, this candidate has honed skills in strategic planning and operational efficiency. Their track record showcases the ability to lead cross-functional teams and drive business growth. Now seeking to transition into a new field where they can leverage these skills in a fresh and challenging context.
Overview
5
5
years of professional experience
1
1
Certification
Work History
SENIOR EXECUTIVE-TECHNICAL REVIEW (INVESTIGATOR)
GENERALI INSURANCE BERHAD
07.2022 - Current
- Conduct fraud investigation for Motor, Property, Liability and Personal Accident claims
- Conducted impartial investigations into complaints by employees.
- Claims open and closed files review quarterly
- Reviewed and updated investigative protocols, ensuring compliance with legal and ethical standards.
- Organized community outreach programs to raise awareness of fraud prevention strategies, enhancing local security.
- Reduced the number of fraudulent claims by implementing advanced investigative techniques and collaborating with law enforcement when necessary.
- Improved claim processing efficiency by conducting thorough investigations and promptly addressing discrepancies.
- Analyzed information gathered by investigations to report findings and recommendations.
- Uncovered critical evidence by meticulously analyzing financial records and other documents related to investigations.
ADJUSTER (NON-MOTOR)
CRAWFORD & COMPANY ADJUSTERS (M) SDN BHD
03.2020 - 06.2022
- Maintained strong relationships with policyholders, agents, and colleagues by consistently demonstrating professionalism, empathy, and effective communication skills.
- Conducted on-site field inspections to assess damages firsthand, allowing for more accurate estimates and informed decision-making regarding repair costs or total loss assessments.
- Assisted clients in understanding their insurance coverage by explaining complex terms and conditions clearly and concisely.
- Participated in ongoing professional development opportunities to maintain current knowledge of insurance laws, regulations, and best practices within the field of claims adjustment.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Examined claims forms and other records to determine insurance coverage.
- Managed catastrophe response efforts during natural disasters, ensuring prompt service to affected policyholders and efficient resource allocation within the team.
CLAIMS EXECUTIVE
METRONIC ICARES SDN BHD
12.2019 - 03.2020
- Managed a high volume of claims simultaneously while maintaining attention to detail and meeting deadlines.
- Developed and maintained strong relationships with clients to foster trust and loyalty.
- Analyzed data to identify areas for improvement in the claims process, leading to more efficient operations.
- Enhanced customer satisfaction through timely and effective communication of claim status updates.
Education
Bachelor of Science - Forensic Science
UNIVERSITI SAINS MALAYSIA
MALAYSIA 04.2001 -
Skills
Performance improvement
Mail handling
Procedure implementation
Growth planning
Report preparation
Technical support
Multitasking Abilities
Documentation and reporting
Problem-solving
Analytical thinking
Certification
BASIC BERTIFICATE COURSE IN INSURANCE LOSS ADJUSTING (BCCILA)
Timeline
SENIOR EXECUTIVE-TECHNICAL REVIEW (INVESTIGATOR)
GENERALI INSURANCE BERHAD
07.2022 - Current
BASIC BERTIFICATE COURSE IN INSURANCE LOSS ADJUSTING (BCCILA)
09-2021
ADJUSTER (NON-MOTOR)
CRAWFORD & COMPANY ADJUSTERS (M) SDN BHD
03.2020 - 06.2022
CLAIMS EXECUTIVE
METRONIC ICARES SDN BHD
12.2019 - 03.2020
Bachelor of Science - Forensic Science
UNIVERSITI SAINS MALAYSIA
04.2001 -
Similar Profiles
Norlia ShamsudinNorlia Shamsudin
Head of General Compliance at Generali Insurance Malaysia BerhadHead of General Compliance at Generali Insurance Malaysia Berhad
NUR FATEHAH ATHIRAH BINTI FUATNUR FATEHAH ATHIRAH BINTI FUAT
Business Support Administrator at Generali Insurans BerhadBusiness Support Administrator at Generali Insurans Berhad
Amrita KumariAmrita Kumari
Senior Relationship Manager at Future Generali India Life Insurance CompanySenior Relationship Manager at Future Generali India Life Insurance Company