Deepti Rawat
New Delhi
Summary
To be a part of an organization with good working environment, where I can get learning opportunity & can get growth in my professional career. Looking for a permanent and secure job where I can serve the company for a long period.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Business Travel Consultant
American Express Global Business Travel
02.2011 - Current
- Researched hotels and airfare options to best meet client needs and expectations.
- Stayed up to date on travel industry, policies and restrictions.
- Negotiated contracts with airlines, hotels and other service providers to ensure competitive prices for customers.
- Ensured that all bookings were accurately entered into the system and invoiced correctly.
- Created travel itineraries and made adjustments to meet client specifications.
- Automated office operations to manage client correspondence, record tracking and data communications.
- Liaised with airlines and hotels regarding special requests from customers.
- Optimized client travel economy using Galileo-Travel Network to locate best value reservations.
- Analyzed client reviews and feedback to locate process weaknesses and provide better trip experiences.
- Organized complex itineraries, including flights, transfers, hotels, car hire and excursions.
Senior Business Travel Consultant
Implant KPMG
02.2011 - 10.2014
- Job responsibilities are send the flight option as per client requirement according to issue the tickets, hotel booking as per client preference and designation.
- Maintained relationships with travel partners and vendors.
- Ensured compliance with safety regulations when arranging international business trips.
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
Senior Business Travel Consultant
Implant HCL Company (Noida)
- Job responsibilities are to send the flight option as per client requirement according to that create the options once, the client approved the option, ticket issuance, hotel booking as per client preference and designation given by HCL Company.
- Coordinated with airlines, hotels, car rental companies, cruise lines, tour operators and other travel suppliers to ensure customer satisfaction.
- Maintained relationships with travel partners and vendors.
- Developed and managed travel programs for corporate clients, including policy development, cost containment strategies, and supplier negotiations.
Senior Business Travel Consultant
Publics/Sapient
- Job responsibilities are to send the flight option as per client requirement according to that create the itinerary for ticket issuance and booking hotel as per company policy.
- Researched hotels and airfare options to best meet client needs and expectations.
- Created travel itineraries and made adjustments to meet client specifications.
Senior Business Travel Consultant
Yatra.com
04.2010 - 01.2011
- Processed the refund through GDS (Amadeus).
- Processed the refund through BSP link for those tickets which do not have open status (Exchange E ticket, suspended, partial status and residual tickets)
- For LCC Booking we processed the Refund as per file received from the airline.
Education
Bachelor of Arts -
Delhi University
New Delhi04-2012
Inter School -
Central School, J.N.U
04-2008
High School -
Central School, J.N.U
04-2006
Skills
- Completed 1 Year Diploma in Computer Application & Programming from F-Tech
- 1 Year Diploma in Travel & Tourism and Airport Handling from YMCA, CP, Delhi
I Learned:
- French
- Air-Ticketing
- Hospitality
- Tourism
- Computerized Reservation System (AMADEUS)
- Proficient in Ms Office (Ms Word, Ms Excel, Ms Power Point, Ms Access)
- Travel Arrangements
- Special Needs Travelers
- International Reservations
- Regulations and Compliance
- High Volume Environments
- Reservations Booking
- Payment Processing
- Customer Service
- Microsoft Office
- International and Domestic Travel
- Galileo
- Corporate Travel
- Reservations Management
- Client Consultations
- Client Relations
- Hotel Accommodations
- CRM Software
Job Profile
- American Express Global Business Travel, 02/06/11, Present, Senior Travel Consultant
- Publics/Sapient, 01/08/18, Present, Associate
- Implant HCL Company (Noida), 10/14, 05/17, Associate
- Implant KPMG, 02/06/11, 10/14, Associate
- Yatra.com, 04/10, 01/11, DL Refund Team
Languages
- Hindi
- English
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
French
Beginner
A1
Affiliations
Travel Enthusiast
Love listening to music
PERSONAL MEMORANDA
- Name : DEEPTI RAWAT
- Gender : Female
- Father’s Name : Mr. Anand Singh Rawat
- Date of Birth : 22 – November-1990
- Nationality : Indian
- Marital Status : Married
Certification
- 1 Year Diploma in Travel & Tourism and Airport Handling from YMCA, C.P, Delhi.
I Learned:
- French
- Air-Ticketing
- Hospitality
- Tourism
- Computerized Reservation System (AMADEUS)
- Completed 1 Year Diploma in Computer Application & Programming from F-Tech.
DÉCLARATION
- I hereby declare that all the above written particulars are true to the best of my knowledge.
Timeline
Senior Business Travel Consultant
American Express Global Business Travel
02.2011 - Current
Senior Business Travel Consultant
Implant KPMG
02.2011 - 10.2014
Senior Business Travel Consultant
Yatra.com
04.2010 - 01.2011
Senior Business Travel Consultant
Implant HCL Company (Noida)
Senior Business Travel Consultant
Publics/Sapient
Bachelor of Arts -
Delhi University
Inter School -
Central School, J.N.U
High School -
Central School, J.N.U
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