MS D365 F&O
Deepankar Sharma
Technology Manager/Architect (D365 F&O SCM & RETAIL)
Singapore
Summary
• 13+ years of experience on Microsoft Dynamics 365 F&O/ AX 2012/ AX 2009 as solution architect, technical & functional consultant. Experience with Agile methodologies and project management.
• 3 D365 F& O / CRM and 5 AX 2012 end to end (full life cycle) SCM and Retail (brick & mortar and online retail channels) project implementations.
• Successfully accomplished system upgrade from Dynamics AX 2012/2009 version and other ERP systems to Dynamics 365.
• A well skilled IT professional worked with 3 IT consulting companies and 3 end user organizations along with active involvement in all phases of project life cycle with key requirements gathering solution designing, business and data analysis, design discussions, configurations, advance customizations, deployments, user support by following best methodological approach and practice during implementations of MS Dynamics and Dynamics 365 solutions.
• Configuration, maintenance and management of e-commerce channels using various available non D365 platforms to support B2B, B2C and C2B business models also development on these platform to achieve higher productivity , growth and sustainability.
• Implementation and integrations of in-house and 3rd party warehouse / operations management systems and their architecture, security policies and customized workflows.
• Reports/ Business documents development & customization using Microsoft SQL Server Reporting Services (SSRS), PowerBI and Fetch-based reporting services also designing dashboards and utilities using power platform.
• Good hands on Data Migration Framework)/ (Data import export framework) and various batch frameworks.
• Integration of multiple system/applications using Application integration framework, SOAP & REST APIs also using pub-sub model.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Technology Manager
SATS SINGAPORE PTE, LTD.
06.2023 - Current
- Implementation of D365 F&O (cloud) ERP system for SATS food solutions, Thailand.
- Implementation of D365 F&O (cloud) ERP system for SATS food solutions, India.
- Implementation of D365 F&O (cloud) ERP system for Country Foods Pte. Ltd. (A SATS company). It is an upgrade from NAVision to D365.
- Leading a team of 5 members for D365 implementation task tracking and building business documentation.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Defining solution strategies, managing implementations, and architecting overall solutions to meet business requirements using D365 Ecosystem (SCM, microsoft power platform, logic apps etc.)
- Member of project review committee(PRC) and architecture review board(ARB) for solution implementations across SATS and its entities.
- Delivering real time and asynchronous integrations between D365 F&O and various other external WMS, inventory management , planning/forecasting systems and multiple 3PL logistics systems.
- Integrated D365 F&O with UOB bank for MT940 statement processing, using electronic reporting and advanced bank reconciliation import process in Dynamics 365.
- Designing/reviewing solution architecture in order to optimize project implementation in terms of cost and effort.
Senior Manager
SINGAPORE POST LIMITED
12.2018 - 06.2023
- To plan, design, manage project implementation, integrating with various Singapore government and private services/ enhancements for retail point of sales (AX MPOS) and retail backend(Dynamics 365 Finance & Operations and Dynamics AX 2012 R3) applications across 59 locations in Singapore.
- Upgrade from Dynamics 2012 R3 to Dynamics 365 F&O solution along with data migration as well as other external integrations in order to reduce costs for the maintenance and to achieve higher stability, reliability and flexibility of organization's ERP system.
- Identify, analyze and neutralize gaps and loop holes at existing standard and customized business process functionalities developed by external vendors during AX implementation earlier
- Design/develop in-house solutions using data lakehouse, sharepoint, powerapps to achieve productive, reliable, fast and smooth operation daily.
- Defining and designing solution for all the change requests and new requirements put up by organization's operational and back-office users
- Designing business reports and dashboards to monitor and optimize sales, pricing using AX 2012 pricing engine, C#, MS SQL and sharepoint.
- Real time integration of Singpost's CTF (Central transaction framework) with Dynamics AX to capture all type of inventory transactions, retail operations.
- Project Management to ensure that system delivery is in accordance to the commitment to business units and Singapore post's partners
- Attend systems issues/ enquiries, make root cause analysis, providing timely resolutions and propose/develop fixes and solutions as diagnosis of problems of varied severity.
- Ensure daily smooth operations along with seamless execution of various business process activities, accurate reconciliation, optimized, fast and error free end-of-day closing including retail statement calculation and posting at all 59 Singapore post's retail channels located island wide.
D365 Consultant
FUJITSU ASIA
03.2018 - 12.2018
- Assigned as D365 F&O technical/functional consultant for 2 Dynamics 365 cloud solution implementations for Singapore's one of the leading Dairy/confectionery manufacturers and a Japanese food products importer & wholesale supplier in Singapore.
- Implementation included mapping of business processes from a legacy ERP system onto D365 Retail, Production, Procurement, Sales and Warehouse management modules.
- Setup and configure D365 development, user acceptance testing sandboxes and Production environments and creating functional and technical design documents.
- Accomplished data migration from client's legacy ERP system onto newly implemented D365 cloud solution before go live using D365 data entities and DIXF (Data import-export framework)
- Developed various SSRS reports to meet business document's design expectations from clients.
- Developed customized D365 Web API for stock-count process and integrated with an external android application to fulfill divergent requirements during stock-take process.
- Provided functional and technical support to users
Application Specialist
TT-INTERNATIONAL BIGBOX SINGAPORE
06.2014 - 03.2018
- As an Application Specialist for this end user organization (TT International), I was assigned to manage and maintain Dynamics AX 2012 R3 solution for Asia Pacific's one of the biggest AX Retail implementations (Bigbox Singapore) which is the largest of the 4 Warehouse Retail Scheme ('WRS') approved by Singapore EDB.
- Key responsibilities were to design, develop and implement AX 2012 R3 (AX Retail + AX POS) standalone ERP solution for its multiple sub-divisions.
- E-commerce (DTC site, in-store pickup options like drive-through) and integration of inhouse WMS and OMS with marketplaces like Lazada, Shopee, Q0010 etc via real time APIs and middleware server systems.
- Code compilation, Data migration via data import export framework and performance monitoring for Application Object Servers (AOS) and application database servers, setup, configure and troubleshoot AX retail store servers and AX POS.
- Perform production deployments using model store and code compare method as well as AX POS development using AX POS SDK.
- Training and technical/functional support to end users.
Technical Consultant
NCS SINGAPORE
12.2013 - 05.2014
- Joined a 10-member AX implementation team as an AX technical consultant which was specifically built and formed for Microsoft Dynamics AX-2012 R2 implementation at Singapore's first home grown electricity retailer, Keppel Electric.
- Develop/customize functionalities, implementation of new AX modules, namely, Meter data management, Contract management, Billing module to meet complex requirements expressed by client (Keppel) such as user registration management, electricity meter installation and management, electricity data collection, data processing, loyalty points management etc.
- Worked with 'MECOMS' objects for development and implementation of all new modules specified above because MECOMS solution helps to achieve higher flexibility, efficiency, reliability and improved customer interaction for retailers who are mainly into electricity & utility sector
- Developed 'Consumer's Loyalty program' for accrual of loyalty points as per consumers' electricity usage as well as redemption of loyalty points earned by consumer previously
- Developed several consumer's loyalty points reports (e.g., Loyalty point statement, Loyalty point breakup etc.) as well as other business documents like invoices, servicing bills and sales orders using SSRS reporting services.
Executive - Technologies
FEEDBACK INFRA
01.2012 - 12.2013
- Developed 'Operational Breakup' report for analysis for month wise breakup of project's operational cost into various segments like 'As per Budget', 'As per Milestones', 'As per financial' using AX 2009, SSRS.
- Budget, milestone, variance wise breakup for outsourcing cost of in-process and finished projects within the organization.
- Build dashboard displaying information regarding all the projects which are in-process or incomplete based on employment status of managers and project directors.
- Proposal version management for generating proposals after qualifying leads within defined project scope period and generating breakups by income, operational cost and resource engagement
- Analysis of direct cost, indirect cost and general overheads, milestones-based invoice amount, success fee, fee partner shares etc
- Along with calculation for estimated revenue and success fee details
- Developed web application using ASP.NET and SQL server stored procedures for Loans and advance Salary requests for employees along with AX database integration using DevExpress, so that employees can directly apply for loan or advance salary requests online including workflow, delegations, EMI breakup/chart and monthly settlement statements.
- Development of Feedback's Travel Module (Way2Go) using .NET/C#.
ASSOCIATE TECHNICAL CONSULTANT
ATHARVAN BUSINESS CONSULTING
06.2011 - 12.2011
- Successfully completed 3-month training on AX - Development, Morph X environment and SQL server reporting services
- Assigned as AX developer and customized applications according to client's business needs on AX (2009) and SSRS reports.
ASSOCIATE SOFTWARE ENGINEER
ACCENTURE
03.2011 - 06.2011
- Undergone through 'GREEN FIELD TRAINING' (Foundation Training & Stream Training) on .NET technology
- Assigned as .NET programmer, dealing primarily with C# and ASP.NET, ADO.NET technologies
- Assigned as Associate Software Engineer at AVANADE Capability [Avanade Inc.], a subsidiary of ACCENTURE LLP., a joint venture between Accenture and Microsoft.
- Enrolled for the project of CHT (Communication & High Tech) as C# Programmer.
Education
B.TECH (Bachelor of Technology) - ELECTRONICS & INSTRUMENTATION ENGINEERING
WEST BENGAL UNIVERSITY OF TECHNOLOGY
India 04.2006 - 01.2010
Skills
Microsoft Dynamics 365 F&O
Address
Bukit Panjang - 670418, Singapore
Certification
Microsoft Certified Technology Specialist (MCTS), Microsoft Dynamics AX 2009 Development, 09/16/11
Personal Information
- Date of Birth: 11/13/86
- Nationality: Indian
Available to relocate
Yes
Software
Timeline
Technology Manager
SATS SINGAPORE PTE, LTD.
06.2023 - Current
Senior Manager
SINGAPORE POST LIMITED
12.2018 - 06.2023
D365 Consultant
FUJITSU ASIA
03.2018 - 12.2018
Application Specialist
TT-INTERNATIONAL BIGBOX SINGAPORE
06.2014 - 03.2018
Technical Consultant
NCS SINGAPORE
12.2013 - 05.2014
Executive - Technologies
FEEDBACK INFRA
01.2012 - 12.2013
ASSOCIATE TECHNICAL CONSULTANT
ATHARVAN BUSINESS CONSULTING
06.2011 - 12.2011
ASSOCIATE SOFTWARE ENGINEER
ACCENTURE
03.2011 - 06.2011
B.TECH (Bachelor of Technology) - ELECTRONICS & INSTRUMENTATION ENGINEERING
WEST BENGAL UNIVERSITY OF TECHNOLOGY
04.2006 - 01.2010
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