DEEPAK SINGH BISHT
Ghaziabad
Summary
I am an enthusiastic and dedicated professional with extensive experience across all areas of airline reservations, Tour and Travel arrangements and Handling Customers etc. A proactive individual with a logical approach to challenges, I perform effectively even within a highly pressurized working environment.
Overview
16
16
years of professional experience
Work History
Lead Travel Coordinator Chat Hub
American Express Global Business Travel
09.2023 - Current
- Coordinated flight bookings, ground transportation, and accommodations for international travelers.
- Accountable for no revenue leakage including but not limited to ensuring that all transactions are charged, and that ADM are investigated and processed in a timely manner.
ETS Lead Travel Coordinator
American Express Global Business Travel
Gurugram
06.2015 - Current
- Coordinating the emergency travel requirements of the business travelers & guests of more than 250 corporate - ensuring strict adherence to the Company's Travel Policy.
- Transactions reconciliation Quality Control Report generation, American Express Global Business Travel.
- Doing GBT tools Testing (PAT , GTR, Profile expert ,TRACS, and other applications).
- A complete backup to Emergency Travel and the operation team.
- Working till 48 Hrs of the next business day (Access After hours) including all the holidays.
- Handling challenging situations and providing fast, reliable and efficient services.
- Ensure the use of scripting to complete reservations in accordance with service standards sent by the Corporate.
- Comply with SLA (service level agreements) and TSF.
- New reservations / Reissuance / Cancellations (GALILEO ,AMADEUS & SABRE).
- Ensuring 100% adherence to Amex Compliance Policies i.e.
- Code of conduct, US sanctions, local regulations, customer privacy and data protection, money laundering and internal audit regulations.
- Exploring different avenues of revenue generation from existing clients by cross selling products like Hotels, Cars, Meet & Assist services, etc.
- Coordinate seamlessly with business partners - airlines, hotels and car rental companies to ensure customer delight.
- E-mails & Queues handling.
- Accountable for no revenue leakage including but not limited to ensuring that all transactions are charged, and that ADM are investigated and processed in a timely manner.
- Ensuring service delivery as per agreed SLAs with the corporate, travel and expense savings plan; compliance with policy guidelines, customers and Amex.
- I am handling VIP servicing desk and I am the VIP SERVICING - POINT OF CONTACT.
Sr. Travel Coordinator
Kuoni Travel India Pvt Ltd
Noida
07.2014 - 06.2015
- Handling of Corporate Emergency bookings.
- Doing Domestic, International Ticket Issuance, Reissuance, and cancellation.
- Handling cab, hotel, and guest house booking for corporate.
- Maintaining Offline Booking Record for & Galileo booking.
- Reconciliation of invoices/bills.
Operations Manager
Wishfare Travels Pvt. Ltd
Delhi
08.2012 - 07.2014
- Monitoring portal Domestic, International Ticketing Issuing & Reissuance and cancellation manage a team of 15-20 CSRS.
- Handling of Corporate groups package.
- Manage relationship with agents and vendor to promote sell.
- Checking Transaction exceptions & Daily Sell Reports.
- Maintaining Offline Booking Record for Amadeus & Galileo booking.
- Reconciliation of invoices/bills.
Assistant Manager
Tigers Connect Travel Solutions Pvt. Ltd
Noida
07.2010 - 07.2012
- Monitoring portal Domestic, International Ticketing Issuing & Reissuance and cancellation manage a team of 10 CSRS Handling of Corporate groups International and Domestic Ticketing.
- Handling B2B portal International and Domestic Ticketing using Amadeus, Galileo & LCC login ID.
- Checking Portal Transaction exceptions & Daily Sell Reports Maintaining Offline Booking Record for Amadeus & Galileo booking.
- Worked with travel technology/tools Knowledge of Travel online booking tools, interface with GDS (Galileo, Amadeus) and the online booking environment.
Senior Travel Coordinator
Tigers Connect Travel Solutions Pvt. Ltd
Nodia
12.2009 - 07.2010
- International and Domestic Ticketing using Amadeus & Galileo Travel Insurance Manage relationship with agents and promote portal sell Making offline CSD MIS.
- Checking portal Transaction exceptions Maintaining Offline Booking Record for Amadeus & Galileo booking.
- Making offline CSD MIS.
- Checking portal Transaction exceptions.
Guest Service Agent
Perfect Tooling System
Delhi
04.2009 - 11.2009
- Maintained extensive awareness of hotel services and other necessary matters to provide information to customers when needed.
- Handled customer check-outs by processing payments, obtaining room keys, proactively asking for feedback, and calling taxis.
- Handled customer check-in by reviewing order confirmations, taking copies of ID where necessary, and providing room keys.
Education
Six Sigma Black Belt -
01.2021
BTEC -HNC - Aviation, Hospitality and Travel Management
Edexcel
01.2009
Bachelor of Arts -
Chaudhary Charan Singh University
Skills
- Amadeus (GDS)
- Report generation
- Galileo (GDS)
- Transactions reconciliation
- Sabre (GDS)
- Quality Control
- Corporate travel policy
- Customer relationship management
- Problem solving
Hobbies and Interests
- Photography
- Cycling
Accomplishments
- Two times pacesetters (2025 and 2019 )
Timeline
Lead Travel Coordinator Chat Hub
American Express Global Business Travel
09.2023 - Current
ETS Lead Travel Coordinator
American Express Global Business Travel
06.2015 - Current
Sr. Travel Coordinator
Kuoni Travel India Pvt Ltd
07.2014 - 06.2015
Operations Manager
Wishfare Travels Pvt. Ltd
08.2012 - 07.2014
Assistant Manager
Tigers Connect Travel Solutions Pvt. Ltd
07.2010 - 07.2012
Senior Travel Coordinator
Tigers Connect Travel Solutions Pvt. Ltd
12.2009 - 07.2010
Guest Service Agent
Perfect Tooling System
04.2009 - 11.2009
Six Sigma Black Belt -
BTEC -HNC - Aviation, Hospitality and Travel Management
Edexcel
Bachelor of Arts -
Chaudhary Charan Singh University
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