Deebeshwaran Thennarasu
Summary
Knowledgeable Ticketing Agent adept at making reservations, solving booking issues, and providing exceptional support to customers. Well-organized with excellent multitasking, time management, and communication skills. Converse confidently with people from different backgrounds. Able to operate cash register and payment terminals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Ticketing Clerk
Gardens By The Bay
02.2023 - Current
- Reviewed tickets, identification and passports to verify traveler identity.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Collaborated with passengers and travel agents to resolve booking issues, correct fares and clarify rules.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Sold, printed and issued tickets to guests.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
Peer Tutor
Family Friend
02.2022 - 09.2022
- Helped him to prepare for quizzes and examinations.
- Provided him with homework and extra practice
- Collaborated with him to complete homework assignments, identify lagging skills, and correct weaknesses.
- Supported him with helpful study habits and exam strategies.
Brand Ambassador
Plano
02.2022 - 04.2022
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Engaged, educated, and befriended customers to promote application
- Communicated application features with confidence and educated consumers about company.
- Identified key high-traffic, consumer-centric locations and built rapport with prospective customers and vendors.
- Greeted customers warmly and pleasantly answered inquiries.
Education
No Degree - Aerospace Engineering
Ngee Ann Polytechnic
Singapore05.2025
No Degree - Secondary Education
Unity Secondary School
Singapore09.2020
No Degree - Primary Education
Concord Primary School
Singapore11.2016
Skills
- Information Assistance
- Mathematical Calculations
- Booking Issues
- Basic Computer Skills
- Payment Processing
- Itinerary Planning
- Decision-Making
- Fluency in English and Tamil
- Baggage Handling Procedures
- Customer Service
Football
Playing for a recreational football club called Bolas De Fuego FC.I play as a box-to-box midfielder in football and my duty is to contribute both defensively and offensively across the entire field. Typically starting from a central position in midfield, I have the responsibility of transitioning the team's play from defense to attack and vice versa. I joined the club in October 2020 and have been a pivotal part of the team ever since.
Timeline
Ticketing Clerk
Gardens By The Bay
02.2023 - Current
Peer Tutor
Family Friend
02.2022 - 09.2022
Brand Ambassador
Plano
02.2022 - 04.2022
No Degree - Aerospace Engineering
Ngee Ann Polytechnic
No Degree - Secondary Education
Unity Secondary School
No Degree - Primary Education
Concord Primary School
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