Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Hi, I’m
D. Edison Villanueva
Admin Assistant / Customer Service Support
Muntinlupa City
Summary
Overview
9
years of professional experience
2
Certifications
Work History
ZeroCo
Customer Happiness Officer
09.2023 - Current
Job overview
- Built trusting relationships with clients through open and honest communication.
- Kept accurate records of customer support interactions using defined methods and tools.
- Deployed problem solving, analytics and intuitive skills and offered productive solutions that met customer needs.
Talentpop
Customer Service Representative
10.2022 - 05.2023
Job overview
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
TDCX Manila
Account Specialist
12.2021 - 09.2022
Job overview
- Provision of an excellent support experience to Project Pay customer/users via email
- Investigate and research users issue and identity and escalate bugs so they can be resolved as quickly as possible
- Establish effective working relationships with team members and Project Pay customers/users.
NMC ProVita International Medical Center LLC
Administration Assistant and Document Controller
10.2019 - 10.2020
Job overview
- Handles all documents for all facilities of NMC Hospital both for long term care and home care
- Making sure that all documents is updated and well organize
- Incharge of all meeting date schedule of Quality department of NMC
- Monthly audit for Quality department documents.
Etisalat UAE
Junior Sales Executive
11.2017 - 09.2019
Job overview
- Explaining and clarifying needs and requirements as clearly as possible
- Giving the best and satisfying customer experience.
Intelenet Global Services
Business Banking Telephony
07.2016 - 09.2017
Job overview
- Answering phone call that deals with banking experince like transferring funds, cheque payment, online banking and termination.
Convergys Philippines
Customer Service Representative
07.2015 - 05.2016
Job overview
- Answering phone calls that deals with payments and customer service related issue.
Education
Malayan Colleges Laguna
Bachelor of Science in Mechanical Enineering
06.2010 - 04.2016
University Overview
Colegio de San Juan de Letran-Calamba
Secondary
06.2016 - 03.2010
University Overview
Skills
Decision Making
Accomplishments
Accomplishments
- Employee of the month for hitting 100% target for sales (April, May, June, July, August and November).
- Well trained for accreditation or audit in Quality Department.
Languages
English
Bilingual or Proficient (C2)
Tagalog
Bilingual or Proficient (C2)
Certification
Gorgias Certified
Timeline
Gorgias Certified
02-2024
Shopify Expert
02-2024
Customer Happiness Officer
ZeroCo
09.2023 - Current
Customer Service Representative
Talentpop
10.2022 - 05.2023
Account Specialist
TDCX Manila
12.2021 - 09.2022
Administration Assistant and Document Controller
NMC ProVita International Medical Center LLC
10.2019 - 10.2020
Junior Sales Executive
Etisalat UAE
11.2017 - 09.2019
Business Banking Telephony
Intelenet Global Services
07.2016 - 09.2017
Colegio de San Juan de Letran-Calamba
Secondary
06.2016 - 03.2010
Customer Service Representative
Convergys Philippines
07.2015 - 05.2016
Malayan Colleges Laguna
Bachelor of Science in Mechanical Enineering
06.2010 - 04.2016
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