Declan Wong
Summary
I am an organized and dependable candidate adept at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
As a salesperson, I am detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.
I am a motivated waiter with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Counsellor
Singapore Armed Forces / MINDEF
02.2022 - 02.2024
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
Waiter
The Straits Wine
11.2021 - 02.2022
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Sales Assistant
The Straits Wine
11.2021 - 02.2022
- Increased sales by building strong customer relationships and providing excellent service.
- Boosted store revenue through upselling and cross-selling techniques.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Supported store management with administrative tasks such as scheduling appointments or updating client records.
Volunteer
The Soup Kitchen
06.2020 - 07.2020
- Enhanced community engagement by organizing and leading outreach events.
- Coordinated volunteer training sessions to ensure consistent delivery of services across teams.
- Facilitated communication between volunteers and staff members through regular updates via newsletters or social media platforms.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
Education
Bachelor of Business Administration - Accounting
National University of Singapore
Singapore08.2027
Associate of Science - Physics, Economics, Math And Chemistry
Catholic Junior College
Singapore12.2021
High School Diploma -
St. Joseph's Institution
Singapore12.2019
Skills
- Leadership
- Microsoft Excel
- Financial Markets
- Economics
- Guest Relations Management
- Quality Control
- Public Speaking
- Critical Thinking
- Interpersonal skills
- Excellent Communication
- Attention to Detail
- Problem-Solving
Certification
- Completed the Harvard University Business Analytics Program (HBAP) Online
- SAF/MINDEF Certified Paracounsellor
- Represented Singapore in an international Creativity Competition in Washington DC, USA.
- Gifted Education Program
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Upper intermediate (B2)
French
Intermediate (B1)
Timeline
Counsellor
Singapore Armed Forces / MINDEF
02.2022 - 02.2024
Waiter
The Straits Wine
11.2021 - 02.2022
Sales Assistant
The Straits Wine
11.2021 - 02.2022
Volunteer
The Soup Kitchen
06.2020 - 07.2020
Bachelor of Business Administration - Accounting
National University of Singapore
Associate of Science - Physics, Economics, Math And Chemistry
Catholic Junior College
High School Diploma -
St. Joseph's Institution
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