Deborah Ti-Ein Lee
Summary
Dynamic and resourceful professional with a proven track record at Metta Preschool @ Punggol, adept in office administration and fostering positive relationships. Excelled in confidential document control and verbal communication, significantly enhancing parent involvement and student learning experiences. Skilled in translating customer needs into actionable solutions, achieving notable satisfaction levels.
Overview
23
23
years of professional experience
Work History
Senior Teacher
Rainbow Cove @ Butterfly
09.2023 - 02.2024
- Recorded and generated meeting minutes.
- Assisted in event planning and execution for company functions such as, celebrations and end-of-year concert.
- Established positive relationships with parents through effective communication, leading to increased involvement in their child''s education.
- Assisted with curriculum planning and materials selection.
- Consistently provided timely feedback on student progress through assessments, conferences, and written evaluations.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Planned and implemented integrated lessons to meet organization's standards.
- Supported student physical, mental, and social development using classroom games and activities.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
Teacher
Metta Preschool @ Punggol
02.2022 - 08.2023
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Incorporated multiple types of teaching strategies into classroom.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Participated in parent teacher conference to discuss developments of students and increase support.
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
Kindergarten Teacher
Monte Kidz World
07.2020 - 09.2021
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Maintained accurate records of expenses for organized special events, assisting in budget preparation and cost control efforts.
- Collaborated with colleagues to share resources, brainstorm ideas, and problem-solve challenges faced in the classroom environment.
- Recognized children's physical, emotional and social needs for personalized support.
- Assisted in curriculum development to align lessons with organization's standards and improve overall instructional quality.
- Kept accurate documents about student progress for school and parent records.
- Organized special events like field trips, and holiday programs to enhance the educational experience for children while building a sense of community within the classroom.
Secretary
Cheong Hoh Law Corporation
09.2011 - 06.2020
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel and legal files or data.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Facilitated timely delivery of special projects to meet organizational objectives.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Service Associate
Shangri-La Hotels And Resorts (Singapore)
02.2006 - 03.2007
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Collaborated with team members to streamline processes and improve overall service efficiency.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Provided accurate answers and solutions to customer concerns, inquiries and complaints.
- Coordinated with internal departments to ensure seamless support for clients' needs across various channels.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed cash drawer in checkout station and maintained adequate cash supply.
Administrative Officer
APS Swim School
02.2001 - 09.2004
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
Certificate of Achievement - Working With Persons With Autism
Social Service Institute
Singapore03.2023
Professional Diploma - Early Childhood Care And Education
National Institute of Early Childhood Development
Singapore03.2020
Some College (No Degree) - Diploma of Business
Monash College
SingaporeSkills
Customer Service
Office Administration
Data Entry
Resourceful
Confidential Document Control
Verbal Communication
Timeline
Senior Teacher
Rainbow Cove @ Butterfly
09.2023 - 02.2024
Teacher
Metta Preschool @ Punggol
02.2022 - 08.2023
Kindergarten Teacher
Monte Kidz World
07.2020 - 09.2021
Secretary
Cheong Hoh Law Corporation
09.2011 - 06.2020
Service Associate
Shangri-La Hotels And Resorts (Singapore)
02.2006 - 03.2007
Administrative Officer
APS Swim School
02.2001 - 09.2004
Certificate of Achievement - Working With Persons With Autism
Social Service Institute
Professional Diploma - Early Childhood Care And Education
National Institute of Early Childhood Development
Some College (No Degree) - Diploma of Business
Monash College
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