Deborah Olandesca
Summary
Dynamic Customer Projects Manager with a proven track record at Jet Aviation, excelling in project planning and cost control. Adept at fostering client relationships and leading cross-functional teams, I successfully reduced project costs while enhancing operational efficiency. My strong leadership and strategic planning skills drive project success and exceed client expectations.
Professional project manager with strong background in customer-focused initiatives. Proven ability to lead teams, adapt to changing needs, and deliver impactful results. Expertise in project planning, stakeholder management, and process optimization. Known for dependable collaboration and strategic problem-solving.
Organized [Desired Position] with solid background in managing customer-centric projects. Proven track record of successfully leading cross-functional teams and delivering projects on time and within scope. Demonstrated effective communication and problem-solving skills to ensure client satisfaction and project success.
Overview
16
16
years of professional experience
Work History
Customer Projects Manager
Asia Corporate Jet Pte Ltd
66 Seletar Aerospace View, WOA Hangar #02-05 Singa
09.2024 - 02.2026
- Led cross-functional teams to ensure alignment of project goals with client expectations.
- Established and sustained comprehensive project documentation to enhance clarity and facilitate stakeholder communication.
- Assessed potential risks and executed mitigation strategies throughout project lifecycle.
- Organized and led regular status meetings to ensure stakeholders remained informed on project progress.
- Implemented project management tools to monitor milestones and deliverables effectively.
- Facilitated collaboration with clients to gather requirements and design customized solutions.
- Optimized processes to drive operational efficiency during project execution phases.
- Mentored junior team members to enhance skill sets and drive team performance.
- Optimized project budgets and allocated resources to minimize overall costs.
- Directed project scope management, ensuring comprehensive evaluation and stakeholder approval of changes prior to implementation.
- Executed stringent quality control measures to guarantee high-quality deliverables throughout project lifecycle.
- Recognized potential risks early in project timeline, enabling proactive mitigation strategies.
- Led continuous improvement initiatives to enhance efficiency and effectiveness of existing systems and processes.
- Facilitated contract negotiations with vendors to secure cost-effective resources for project execution.
- Prioritized and managed multiple projects concurrently, ensuring each received adequate attention for successful completion.
- Facilitated regular progress meetings with stakeholders to ensure transparency and foster open communication.
- Enhanced resource utilization by proactively identifying system inefficiencies and implementing targeted solutions.
- Managed project timelines to guarantee on-time delivery of customer solutions.
- Fostered a collaborative and team-oriented culture within the organization to enhance efficiency and drive project success.
- Cultivated robust client relationships to enhance customer satisfaction and drive repeat business opportunities.
- Optimized internal processes through comprehensive post-project evaluations and integration of insights into subsequent initiatives.
- Collaborated with sales teams to design tailored proposals that address unique client requirements.
- Cultivated client trust by consistently delivering high-quality results that surpassed expectations within established timelines and budget constraints.
- Executed change management procedures to facilitate seamless transitions during critical project lifecycle phases.
- Formulated detailed project plans that defined timelines, resources, deliverables, and milestones to drive team success.
- Streamlined project workflows through strategic implementation and improved team communication.
- Delivered projects on schedule by prioritizing tasks and adhering to deadlines.
- Facilitated collaboration among cross-functional teams to ensure cohesive integration of product components.
- Orchestrated planning, design, and scheduling of project phases for large-scale initiatives.
- Ensured timely project completion while upholding high standards of build quality and workplace safety.
- Evaluated project performance metrics to identify improvement opportunities and implement necessary adjustments.
- Facilitated collaboration with cross-functional teams to address project challenges and minimize risks.
- Identified plans and resources required to meet project goals and objectives.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Managed projects from procurement to commission.
- Coordinated material procurement and required services for projects within budget requirements.
- Negotiated and managed third-party contracts related to project deliverables.
- Proved successful working within tight deadlines and a fast-paced environment.
- Monitored project progress, identified risks and took corrective action as needed.
- Reported regularly to managers on project budget, progress, and technical problems.
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Developed and implemented project plans and budgets to ensure successful execution.
- Analyzed project performance data to identify areas of improvement.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Facilitated workshops to collect project requirements and user feedback.
Customer Project Manager
Jet Aviation (Asia Pacific) Private Limited
1075 West Camp Road, Seletar Airport 797800 Singap
03.2011 - 09.2024
- Managed and oversaw in supporting the respective long and short-term planning with the control of maintenance on all Jet Aviation customer's aircraft to comply with the intervals specified within the approved aircraft maintenance programme, while planning to accomplished such check and tasks at the optimized highest levels of aircraft safety and maintenance costs.
- Coordinated recovery in the event of aircraft AOG's or Out-station support.
- Coordinated with procurement, MRO, Quality department and Billing/Finance to facilitate smooth flow process and applied productivity improvement methods in the workplace and applied project cost management procedures.
- Coordinated project timelines and deliverables to ensure alignment with client expectations.
- Facilitated communication between cross-functional teams to enhance project collaboration.
- Managed client relationships, addressing concerns and providing timely updates on project status.
- Developed project documentation, including scope statements and progress reports for stakeholder review.
- Assisted in identifying potential risks and implemented mitigation strategies to safeguard project outcomes.
- Streamlined processes by utilizing project management software for tracking tasks and milestones effectively.
- Provided training sessions for team members on best practices in project management methodologies.
- Analyzed feedback from clients to refine service delivery and improve overall satisfaction levels.
- Provided detailed project status updates to stakeholders and executive management.
- Mentored junior team members to enhance their skills and improve overall team performance.
- Reduced overall project costs through diligent budget management and resource allocation.
- Managed project scope effectively, ensuring that any changes were carefully evaluated and approved by relevant stakeholders before implementation.
- Ensured high-quality deliverables by implementing rigorous quality control measures throughout the project lifecycle.
- Identified potential risks early in the project timeline, allowing for proactive mitigation strategies to be employed.
- Spearheaded continuous improvement initiatives to identify areas requiring optimization within existing systems or processes.
- Negotiated contracts with vendors, securing cost-effective resources for the successful execution of projects.
- Balanced competing priorities while managing multiple projects simultaneously, ensuring each received adequate attention for successful completion.
- Conducted regular progress meetings with stakeholders, maintaining transparency and open lines of communication at all times.
- Optimized resource utilization by proactively identifying inefficiencies within the system and implementing effective solutions.
- Championed a culture of collaboration and teamwork within the organization, leading to increased efficiency and overall project success.
- Fostered strong relationships with clients, leading to increased customer satisfaction and repeat business opportunities.
- Improved internal processes by conducting thorough post-project evaluations and incorporating learnings into future endeavors.
- Partnered with sales teams in crafting customized proposals tailored to individual client needs, resulting in increased conversion rates from prospective customers into loyal clients.
- Enhanced client trust through consistent delivery of high-quality results that exceeded expectations on time and within budget constraints.
- Implemented change management procedures, ensuring smooth transitions during critical phases of the project lifecycle.
- Developed comprehensive project plans outlining timelines, resources, deliverables, and milestones to guide teams towards success.
- Streamlined project processes by implementing efficient workflow strategies and improving communication among team members.
- Achieved timely completion of projects by consistently meeting deadlines and prioritizing tasks effectively.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Identified plans and resources required to meet project goals and objectives.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Managed projects from procurement to commission.
- Coordinated material procurement and required services for projects within budget requirements.
- Negotiated and managed third-party contracts related to project deliverables.
- Proved successful working within tight deadlines and a fast-paced environment.
- Monitored project progress, identified risks and took corrective action as needed.
- Reported regularly to managers on project budget, progress, and technical problems.
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Developed and implemented project plans and budgets to ensure successful execution.
- Analyzed project performance data to identify areas of improvement.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Facilitated workshops to collect project requirements and user feedback.
Aircraft Planner
Aerospace Supplies Private Limited
1075 West Camp Road, Seletar Airport 797800 Singap
03.2010 - 03.2011
- Developed and maintained project timelines to ensure efficient workflow across teams.
- Implemented process improvements that enhanced team collaboration and communication.
- Monitored vendor performance, ensuring adherence to service level agreements.
- Supported senior planners in strategic planning initiatives, contributing insights to optimize outcomes.
- Trained new team members on standard operating procedures and best practices for efficiency.
- Collaborated with cross-functional teams to align goals and ensure project success.
- Optimized inventory control, reducing waste and improving costefficiency.
- Managed successful day-to-day operations of projects by maximizing productivity from available resources.
- Implemented best practices in planning methodologies, resulting in increased efficiency and effectiveness across all projects.
- Presented progress reports regularly to senior management during project updates meetings.
- Achieved on-time completion of projects with diligent scheduling and resource management.
- Successfully managed multiple high-priority projects simultaneously while maintaining strict deadlines.
- Developed strong relationships with stakeholders, ensuring clear communication and timely resolution of issues.
- Streamlined workflow processes for improved team productivity and project outcomes.
- Evaluated key performance indicators regularly, making data-driven adjustments to plans when necessary.
- Evaluated proposals from vendors and contractors, selecting those that provided optimal value while meeting project requirements.
- Recognized potential issues with inventory and quality control and engineered changes.
- Prepared reports and presentations to communicate findings and recommendations to decision-makers.
- Boosted public awareness of planning initiatives by designing and executing effective communication campaigns.
- Improved stakeholder satisfaction by effectively communicating project updates and incorporating feedback into planning strategies.
- Streamlined project timelines, coordinating with multiple departments to ensure on-time delivery of planning initiatives.
- Led community engagement sessions to gather input for urban development projects, ensuring plans met needs of diverse stakeholders.
- Enhanced strategic planning processes with comprehensive market analysis, identifying key growth opportunities.
- Championed development of comprehensive emergency response plan, enhancing organizational preparedness for unforeseen events.
- Enhanced team productivity with implementation of new project management software, optimizing workflow and communication.
- Developed and implemented efficient inventory management system to reduce waste and optimize supply chain operations.
- Facilitated cross-functional team meetings to align project objectives and foster collaboration among departments.
- Optimized resource allocation by developing comprehensive project budgets, closely monitoring expenditures throughout project lifecycles.
- Improved project outcomes with thorough feasibility studies, assessing viability of proposed initiatives and adjusting plans accordingly.
- Spearheaded adoption of sustainable planning practices, reducing environmental impact with innovative project designs.
- Led integration of green technology into new development projects, promoting sustainability and innovation in planning practices.
- Fostered professional development within planning team by organizing regular training sessions on emerging industry trends and technologies.
- Conducted detailed risk assessments for upcoming projects to mitigate potential issues with proactive solutions.
- Achieved significant cost savings by renegotiating contracts with suppliers, leveraging market research and negotiation skills.
- Successfully navigated complex zoning challenges, collaborating with legal experts to adjust plans and secure necessary approvals.
- Streamlined permit acquisition processes, liaising with government agencies to ensure compliance with regulatory requirements.
- Enhanced decision-making processes by providing detailed analysis reports, highlighting key data and trends relevant to project success.
- Improved operational efficiency by standardizing planning procedures across projects, minimizing redundancies and streamlining tasks.
- Collaborated with cross-functional teams to align production plans with customer requirements.
- Forecasted production schedules and adjusted plans to accommodate changes in demand.
- Planned production schedules, taking employee production rates, company needs and seasonal changes into account.
- Devised and implemented efficient processes for production tracking and inventory control.
- Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.
- Prepared and maintained comprehensive production reports to highlight production developments for management review.
- Researched and compiled information on variety of planning issues from multiple sources, prepared thorough reports and presented findings in [Type] meetings.
- Reviewed building plans and zoning permit applications to verify compliance with requirements such as bulk, placement and parking ratios.
- Coordinated logistics for flight operations, optimizing resource allocation and scheduling.
- Assisted in preparing detailed reports on project progress and operational efficiency.
- Conducted research on regulatory compliance, updating documentation as necessary.
- Identified potential risks, implementing mitigation plans to minimize impact on project timelines.
- Worked directly with production personnel to resolve production scheduling issues and conflicts.
- Prioritized schedules to meet project goals and overall customer satisfaction.
- Engaged in both long and short-term project planning, strategizing for on-time, high-quality deliverables.
Administrative Assistant
SIA JAMCO
11.2009 - 02.2010
- Managed calendar scheduling, ensuring efficient time allocation for executive meetings and appointments.
- Coordinated travel arrangements, optimizing itineraries and reducing costs through vendor negotiations.
- Prepared comprehensive reports and presentations, enhancing clarity and communication across departments.
- Streamlined office procedures, improving workflow efficiency and reducing administrative errors.
Education
Marine Biology
University of San Carlos
Cebu City, Philippines03-2004
Bachelor of Science - Marine Biology
Mindanao State University - Iligan Institute of Technology
Iligan City, Philippines03-1993
Skills
- Project scheduling
- Scope management
- Project planning
- Cost control
- Requirements analysis
- Meeting facilitation
- Strong leadership
- Decision-making capacity
- Cross-functional coordination
- Planning and scheduling
- Team collaboration
- Project planning and development
- Verbal and written communication
- Project tracking
- Relationship building
- Customer relations
- Advanced problem solving
- Task prioritization
- Stakeholder communications
- Coaching and mentoring
- Client relations
- Work flow planning
- Deliverable tracking
- Staff management
- Processes and procedures
- Strategic planning
- Schedule management
- Inventory control
- Project management
- Project scope analysis
- Document management
- Productivity improvement
- Project scope
- Compliance monitoring
- Risk management
- Team bonding
- Client rapport
- Technical support
- Progress reporting
- Customer relations specialisation
- Forecasting
- Purchasing and procurement
- Cross-functional collaboration
- Vendor sourcing
- Requirements gathering
- Project regulations
- Programming languages
- Vendor management
- Permit processing
- Contract management
- Cost reduction and containment
- Financial administration
- Procedure development
- Change control processes
- Resource allocation
- Critical design review
Timeline
Customer Projects Manager
Asia Corporate Jet Pte Ltd
09.2024 - 02.2026
Customer Project Manager
Jet Aviation (Asia Pacific) Private Limited
03.2011 - 09.2024
Aircraft Planner
Aerospace Supplies Private Limited
03.2010 - 03.2011
Administrative Assistant
SIA JAMCO
11.2009 - 02.2010
Marine Biology
University of San Carlos
Bachelor of Science - Marine Biology
Mindanao State University - Iligan Institute of Technology