Dea Meera Thanabal
Summary
Dynamic healthcare professional with a proven track record at Fullerton Healthcare, enhancing clinic operations and patient care through effective team leadership and budgeting expertise. Excelled in clinical management and problem-solving, achieving significant improvements in operational efficiency and staff performance. Skilled in CPR/AED, with a strong focus on training and mentoring, driving both employee satisfaction and patient care quality.
Overview
23
23
years of professional experience
Work History
Assistant Clinic Manager
Fullerton Healthcare
05.2018 - 04.2024
- Improved staff performance through regular training sessions and continuous feedback on their progress.
- Assessed risk factors within the clinic environment regularly and implemented necessary safety precautions.
- Collaborated with medical professionals to ensure high-quality patient care, addressing any concerns or issues in a timely manner.
- Boosted employee morale and retention through regular team-building activities, open communication channels, and recognition programs.
- Assisted in the hiring process for new staff members, ensuring a diverse and talented team of healthcare professionals.
- Ensured compliance with healthcare regulations by maintaining accurate records and staying up-to-date on industry best practices.
- Managed clinic budget, reducing unnecessary expenses while prioritizing essential resources for optimal patient care.
- Participated in community outreach events representing the clinic and fostering positive relationships with local organizations.
- Coordinated with external providers such as laboratories, pharmacies, and insurance companies to facilitate seamless patient care experiences.
- . Contributed positively to the workplace culture by promoting teamwork, collaboration, respect among employees.
- Enhanced patient satisfaction by streamlining clinic operations and implementing efficient scheduling systems.
- Optimized appointment scheduling process to minimize wait times for patients, resulting in increased satisfaction rates.
- Acted as liaison between upper management and clinical staff reporting updates and concerns to ensure seamless communication.
- Managed inventory levels of medical supplies to guarantee adequate stock at all times while minimizing waste due to expiration or overstocking costs.
- Increased overall efficiency of the clinic by developing and implementing new policies and procedures.
- Implemented quality control measures to maintain a sterile environment within the clinic, adhering to strict sanitation guidelines.
- . Assisted in developing marketing materials for the clinic, increasing local awareness of available services and attracting new patients.
- Facilitated smooth clinic operations by overseeing daily administrative tasks, including appointment scheduling and billing procedures.
- Hired, trained and supervised employees to maintain team of high performers.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
- Budgeted for resources to control expenditure and maximize profits.
- Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
- Analyzed and reported patient data to identify areas of improvement and facilitate decision-making.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Successfully negotiated client contract renewals to create increased revenue.
EMT
Mindef
08.2016 - 03.2018
- Managed medical supply inventory, ensuring the availability of necessary equipment and medications for optimal patient care.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Managed inventory of medical supplies, ensuring adequate stock levels for effective emergency response.
- Maintained a clean and organized ambulance, ensuring optimal readiness for emergency calls.
- Expedited life-saving interventions by rapidly assessing patients'' conditions based on vital signs, symptoms, and medical history.
- Demonstrated strong decision-making abilities in determining the most appropriate course of action for each unique situation encountered in the field.
- Updated professional knowledge through continuous training and education programs, enhancing overall service quality.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Increased patient comfort during transport by providing compassionate care and addressing individual needs.
- Improved patient care by efficiently assessing and stabilizing patients during medical emergencies.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Ensured patient safety by properly utilizing immobilization devices and administering appropriate treatments.
- Streamlined documentation processes for efficient patient information transfer between EMS personnel and hospital staff.
- Promoted community health by participating in public outreach initiatives such as CPR classes and first aid demonstrations.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
Phlebotomist Technician
KK Hospital
02.2010 - 11.2016
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Continuously updated phlebotomy knowledge through professional development courses, ensuring best practices were upheld.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Minimized patient discomfort during blood draws by utilizing proper tourniquet application, needle selection, and insertion techniques.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Packaged and shipped specimens to central lab daily.
- Centrifuged blood samples as outlined in clinical protocols.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Increased patient satisfaction by providing efficient and accurate blood collection services.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Assisted in training new phlebotomists, sharing expertise on proper technique and safety protocols.
- Enhanced laboratory efficiency by processing, labeling, and storing specimens according to established protocols.
- Streamlined the specimen tracking process with meticulous documentation of all collected samples.
Clinic Coordinator
Raffles Medical Group
01.2001 - 11.2012
- Enhanced clinic efficiency by coordinating staff schedules, ensuring optimal coverage during peak hours.
- Collaborated with clinical staff to develop educational materials for patients, improving their understanding of treatment plans and overall health outcomes.
- Ensured compliance with healthcare regulations by staying up-to-date on industry standards and implementing necessary changes in clinic procedures.
- Reduced patient wait times through effective management of patient flow and resource allocation.
- Coordinated ongoing professional development opportunities for clinical staff members to stay current on advancements in healthcare practice.
- Implemented a comprehensive training program for new staff members, resulting in quicker integration into the clinic team and increased overall performance.
- Oversaw maintenance of electronic health records, ensuring accuracy and confidentiality in accordance with HIPAA regulations.
- Managed inventory of medical supplies, maintaining adequate stock levels while minimizing waste.
- Served as a liaison between patients, insurance companies, and billing departments to resolve any discrepancies or questions regarding payment issues promptly.
- Fostered strong relationships with local healthcare providers through open communication and collaboration, resulting in increased referral rates for the clinic.
- Coordinated successful community outreach events to raise awareness about the clinic''s services and promote health initiatives.
Education
Phlebotomy
Singapore Polytechnic
08.2005
Audiometry
Simens
03.2005
Healthcare Certificate
Singapore Medical Associate
Singapore General Hospital 01.2002
Skills
- Budgeting expertise
- Clinical management
- Scheduling appointments
- Scheduling
- Healthcare administration
- Back office
- Occupational medicine
- Customer Service
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Certified in CPR/AED
- Operational Efficiency
- Training and mentoring
- Team building
- Conflict Resolution
- Operations Management
- Inventory Management
- Performance monitoring
Timeline
Assistant Clinic Manager
Fullerton Healthcare
05.2018 - 04.2024
EMT
Mindef
08.2016 - 03.2018
Phlebotomist Technician
KK Hospital
02.2010 - 11.2016
Clinic Coordinator
Raffles Medical Group
01.2001 - 11.2012
Phlebotomy
Singapore Polytechnic
Audiometry
Simens
Healthcare Certificate
Singapore Medical Associate
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