Irene Poh
Summary
Reliable and self-motivated candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek growth opportunities and maintain a full-time position that offers professional challenges utilizing existing skills being customer-focused with over 20 years of experience in cultivating relationships, achieving sales targets and generating practical solutions based on client demand.
Experienced with MS office, willing to learn any other software required.
Overview
19
19
years of professional experience
Work History
Assistant Supervisor
Maxmara
12.2009 - 12.2021
- Achieved sales targets consistently, year after year past 11 years.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Identified repeated customer issues and recommended corrective solutions, effectively boosting service improvements.
- Coordinated merchandising displays, signage and sales enablement.
- Trained and oriented associates to maximize performance.
- Promoted business' development by building and maintaining relationships with new clients.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Retail Associate
M)phosis
12.2002 - 10.2009
- Demonstrated items to customers and created customer awareness, interest and sales.
- Increased sales by offering advice on purchases and promoting additional products.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
NITEC in Computor Technology -
ITE
Singapore2000
Skills
- Training and mentoring
- Operations management
- Inventory oversight
- Excellent customer service
- Achieving KPIs
- Retail management experience
- Retail display setup
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
Assistant Supervisor
Maxmara
12.2009 - 12.2021
Retail Associate
M)phosis
12.2002 - 10.2009
NITEC in Computor Technology -
ITE