Travelling
Gary Seet
Customer Success Specialist
Singapore,Singapore
Summary
Diligent Customer Support Specialist brings experience meeting customer needs in telecommuting environments. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offers empathy, reliability and enthusiasm for satisfying customers.
Overview
13
13
years of professional experience
4
4
Languages
Work History
Customer Support Specialist
RMS Hospitality
Singapore, Singapore
03.2018 - Current
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Provided primary customer support to internal and external customers.
- Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
- Scheduled and taught in class and online training to over 33 satisfied clients in Asia
- Participated in all phases of system development life cycle from requirements analysis through system implementation.
Front Desk Manager
Yotel Singapore
Singapore, Singapore
08.2017 - 03.2018
- Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
- Resolved guest complaints by addressing issues with rooms promptly.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Processed arrivals and departures for hotel guests, handling approximately 100 guests per shift
Front Desk Manager
Parkroyal Pickering
Singapore, Singapore
08.2015 - 08.2017
- Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
- Performed concierge services for guests as needed.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Processed arrivals and departures for hotel guests, handling approximately 120 guests per shift
Front Desk Manager
W Hotel Sentosa
Singapore, Singapore
10.2014 - 08.2015
- Explained details regarding property to acclimate patrons to resort environment.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Processed arrivals and departures for hotel guests, handling approximately 50 guests per shift.
Night Manager
Sofitel So Singapore
Singapore, Singapore
02.2014 - 10.2014
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Reviewed all audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Taught Night Auditors effective customer service techniques, boosting client satisfaction rates 25%.
Guest Relations Executive
Marina Bay Sands
Singapore, Singapore
11.2010 - 02.2014
- Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
- Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Managed and improved customer service functions for reception and lounge areas
- Oversaw day-to-day operations of brand new, 2567-room hotel with staff of 150 employees.
Education
No Degree - Business Management
Singapore Insitute Management
SingaporeElectrical, Computer And Communication Engineering
Nanyang Polytechnic
SingaporeSkills
Complaint resolution
Good listening skills
Administrative support
Classroom expertise
Customer service
Project implementation
Interests
Swimming
Basketball
Movies
Timeline
Customer Support Specialist
RMS Hospitality
03.2018 - Current
Front Desk Manager
Yotel Singapore
08.2017 - 03.2018
Front Desk Manager
Parkroyal Pickering
08.2015 - 08.2017
Front Desk Manager
W Hotel Sentosa
10.2014 - 08.2015
Night Manager
Sofitel So Singapore
02.2014 - 10.2014
Guest Relations Executive
Marina Bay Sands
11.2010 - 02.2014
No Degree - Business Management
Singapore Insitute Management
Electrical, Computer And Communication Engineering
Nanyang Polytechnic