Summary
Overview
Work History
Education
Skills
Timeline
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Dawn Tay Siok Hwee

Singapore

Summary

Dedicated and customer-oriented professional with a friendly demeanor and strong interpersonal skills. Disciplined and dependable, with a proven ability to handle multiple tasks and thrive in fast-paced environments. Skilled in building positive relationships, resolving issues efficiently, and delivering exceptional service experiences. Enjoys engaging with customers, sharing knowledge, and continuously improving to exceed expectations and contribute to team success.

Overview

23
23
years of professional experience

Work History

Customer Service Executive

Nynas Pte Ltd
07.2009 - 02.2023
  • Managed order fulfilment for customers across Asia Pacific, Korea, and India.
  • Prepared quotations, Purchase Orders, and Proforma Invoices.
  • Handled L/C documentation, shipping terms, and freight operations.
  • Coordinated banking transactions and payments.
  • Arranged deliveries from Europe and Singapore depots.
  • Collaborated with local depots on inventory matters.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Organized internal overseas meetings and supported trade shows.
  • Visited overseas customers annually to hold meetings to discuss and improve on working collaborations and foster closer ties. E.g: Japan, Vietnam, Malaysia, Taiwan and Thailand.
  • Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
  • Trained new personnel regarding company operations, policies and services.
  • Coached and mentored junior team members, contributing to their professional growth and development.
  • Collaborated with cross-functional teams to improve overall customer experience within the company.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Cross-trained and backed up other customer service team members including overseas colleagues.
  • Responded proactively and positively to rapid change.

Administrative Executive

Executives’ Global Network Pte Ltd
09.2008 - 05.2009
  • Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
  • Managed communications for member groups and events.
  • Organized meetings and networking events, including logistics.
  • Oversaw administrative and accounting tasks, including cash flow and banking.
  • Negotiated contracts with vendors to secure favorable terms and pricing for goods and services procured by the company.

Sales Administrator

Bullard Asia Pacific Pte Ltd
11.2005 - 08.2008
  • Fulfilled orders for distributors across Asia Pacific, Korea, and India.
  • Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
  • Managed L/C documentation and freight operations.
  • Boosted sales revenue by efficiently processing orders and coordinating with the sales team on customer requirements.
  • Handled banking matters and coordinated deliveries from the US and Singapore.
  • Collaborated with cross-functional teams to ensure seamless order fulfillment, liaising between production, shipping, and finance departments.
  • Provided support to distributors and maintained strong relationships.

Sales Support Executive

Nippecraft Limited
07.2005 - 11.2005
  • Prepared quotations and proforma Invoices.
  • Organize and tabulate different costings structures for sales team to consider and propose to customers.
  • Managed accounts to retain existing relationships and grow share of business.
  • Ensured timely deliveries to clients'' satisfaction while maintaining clear communication channels between internal departments.
  • Boosted sales performance by providing efficient administrative support to the sales team.
  • Various administrative duties such as filing and organizing receipts for team members on claims.

Sales Coordinator

SignZ Technology Pte Ltd
07.2000 - 06.2005


  • Various accounting duties such as bookkeeping entries, maintaining petty cash system, cashflow and tax related duties for the office.
  • Prepare quotations, purchase orders, proforma invoices and bank documentation for LC transactions.
  • Various office administrative duties such as filing duties and replying to one official company's email account etc.
  • Planning of technician daily schedule for customers' visits.

Education

MBA -

Coventry University
01.2025

BSc - Business Administration (Marketing)

University of Wales
01.2005

Diploma - Accounting and Finance

Temasek Polytechnic
01.2000

GCE O-Level Certificate - undefined

Bendemeer Secondary School
01.1996

Skills

  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, 365)

  • JD Edwards

  • Bookkeeping (GL, AP, AR)

  • Order Processing

  • Team training and development

  • Payment management

  • Shipping coordination

  • Shipment tracking

  • Customer service

  • Teamwork and collaboration

  • Administrative and office support

  • [English and Mandarin] Fluency

Timeline

Customer Service Executive

Nynas Pte Ltd
07.2009 - 02.2023

Administrative Executive

Executives’ Global Network Pte Ltd
09.2008 - 05.2009

Sales Administrator

Bullard Asia Pacific Pte Ltd
11.2005 - 08.2008

Sales Support Executive

Nippecraft Limited
07.2005 - 11.2005

Sales Coordinator

SignZ Technology Pte Ltd
07.2000 - 06.2005

BSc - Business Administration (Marketing)

University of Wales

Diploma - Accounting and Finance

Temasek Polytechnic

GCE O-Level Certificate - undefined

Bendemeer Secondary School

MBA -

Coventry University

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Dawn Tay Siok Hwee