David Lim
Summary
To attain a higher level of skill and obtain a challenging position which allows me to gain experience. Helpful Senior Customer Service Executive possessing friendly demeanor and excellent problem-solving and communication skills. Bringing [Number] years of experience increasing customer satisfaction levels and business performance by handling and analyzing complaints and designing customer service strategies. Dedicated to creating positive impression on customers to build and retain customer base.
Overview
15
15
years of professional experience
Work History
Senior Customer Service Executive
Chow Tai Fook
03.2019 - Current
- Provides professional friendly customer and excellent customer service to ensure pleasant customer experience and to meet specific needs of customer and resolves customer complaints
- Organises and displays merchandise to drive sales of latest items
- Ordering for items such as, merchandise boxes, register supplies once is done, send to our Hong Kong HQ and to keep the Shop moving smoothly
- Maintains cleanliness at the shop area and general end area
- Handled cashiering duties and calculated total sales at ten of each day
- Handle call and Walk-in Inquiry
- Changing VM display every month
- Doing and maintaining backend works/ doing inventory and box packing
- Sending inventory and coordinate with the warehouse in Hong Kong for delivery.
- Informed customers of sales promotions and services, warranties or terms of sale and refunds or exchanges.
Retail Assistant
Wildlife Reserves Singapore Zoo
08.2017 - 02.2019
- - Manage to do stock alone - Provide customer service to customer - Promoting merchandise using product knowledge - General shop housekeeping - Doing Stock taking and stock ordering/ Doing and maintaining backend works - Operation of POs system, NETS and credit card transactions
Retail Customer service executive
Singapore Telecommunications Limited
05.2015 - 12.2015
- Provides excellent customer service, resolves customer complaints
- Organises and increase merchandise
- Negotiate prices with Customer.
- Counting of stock on a regular basis.
- Housekeeping.
- Paper work for closing.
- Packing of merchandise.
- Handle Walk-in Inquiry.
Customer Service Executive
Aspial Corporation Company Pte Ltd
08.2009 - 03.2015
- Promote and sell merchandise using product knowledge
- Preparing Purchase Order
- Answering Calls
- Negotiate prices with Customer
- Data Entry
- Coaching staff
- Counting stocks on regular basis
- House keeping
- Handling with payment: Cash, Net, Credit-card
- Paper work for closing (settlements of NETS and credit cards)
- Packing of merchandise
- Answering Calls
- Handle Walk-in Inquiry
Education
Chestnut Drive Secondary School (N Level)
SEARCH ENGINE MARKITING
FirstCom Academy
Singapore03.2023
Skills
- Flexible and adaptable to new environment
- Able to sets the right positive tone
- Average spoken and written in English and Chinese
- Effective Interpersonal Communication
- Ability to promote and sell product
- Ability to communicate with customers
- Ability to use common sense to deal with difficult customers on the spot
- Ability to communicate well with co-workers and variety of people with all levels
- Able to work at a good pace environment
Personal Information
- Ethnicity: Chinese
- Date of Birth: 05/22/84
- Gender: Male
- Nationality: Singaporean
- Driving License: CLASS 3A
Timeline
Senior Customer Service Executive
Chow Tai Fook
03.2019 - Current
Retail Assistant
Wildlife Reserves Singapore Zoo
08.2017 - 02.2019
Retail Customer service executive
Singapore Telecommunications Limited
05.2015 - 12.2015
Customer Service Executive
Aspial Corporation Company Pte Ltd
08.2009 - 03.2015
Chestnut Drive Secondary School (N Level)
SEARCH ENGINE MARKITING
FirstCom Academy
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