Professional IT Support Engineer with robust background of 13 years’ experience in providing technical assistance and resolving hardware and software issues. Skilled in network troubleshooting, system maintenance, Windows and iOS/MacOS, Microsoft Office, and customer service, ensuring seamless IT operations. Strong focus on teamwork and adaptability, consistently meeting and exceeding performance targets. Reliable and flexible, aligning with evolving organizational needs and priorities.
Remote desktop support
Hardware diagnostics
Desktop support
Application installations
Video Conferencing Setup (Teams / Webex / Zoom)
Mobile device management
IT documentation knowledge Base
Service level agreements
Windows 10 / 11
Network troubleshooting
Active directory
User support
Mac systems
Ticket management
Application support
Technical troubleshooting
Microsoft o365 and M365
IOS Mobile device and iPad
Android and Tablets