Summary
Work History
Education
Skills
Timeline
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David Koh

David Koh

Summary

Dynamic affiliate marketer and sales professional with a proven track record in customer acquisition and conversion optimization. Excelled at Ables Electronics by leveraging CRM management and exceptional customer service skills to enhance customer satisfaction and loyalty. Proficient in WordPress and Google Analytics, adept at driving digital marketing success and fostering significant partnerships.

Work History

Sales Assistant

Ables Electronics
01.2002 - 03.2005
  • Participated in product promotions and special events to attract customers.
  • Helped restock shelves and ensure products were readily available for customers.
  • Processed sales transactions and handled cash register with accuracy.
  • Maintained clean and organized store displays to enhance shopping experience.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.

Sales Representative

Pertama Merchandising Pte Ltd
08.1995 - 09.1998
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Restaurant Waiter

Shangri-la Hotel
08.2005 - 03.2006
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.

Supervisor

Country Manna Restaurant
12.1998 - 10.2001
  • Trained staff on best practices to enhance service delivery.
  • Conducted performance reviews to support employee development.
  • Coordinated cross-functional projects to achieve organizational goals.
  • Developed training programs for enhanced employee performance.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.

Affiliate Marketer

Self Employed
01.2007 - 03.2017
  • Conducted thorough market research to identify new niches and potential affiliates for business expansion.
  • Implemented A/B testing methodologies to refine campaign messaging, targeting, and creative elements for improved results.
  • Cultivated a loyal customer base by delivering exceptional customer service through prompt responses to inquiries and proactive issue resolution.
  • Built strong relationships with industry influencers through networking and collaboration, leading to mutually beneficial partnerships.
  • Collaborated closely with cross-functional teams such as design and development departments to ensure seamless integration of affiliate marketing efforts into overall company strategy.
  • Strengthened relationships with existing affiliates by providing support resources and regular communication updates on program changes or promotions.
  • Tracked trade show expenses to maintain budget.
  • Onboarded new team members and coached personnel in marketing tasks.
  • Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
  • Demonstrated products to customers to illustrate features, advantages and benefits.
  • Organized and stocked merchandise to keep necessary levels for sales demand.
  • Developed creative displays and signage to draw customers to products.
  • Greeted customers warmly and pleasantly answered inquiries.

Education

Food And Beverage Service

Shatec
Singapore
04.1993

East Payoh Secondary School
12.1991

Skills

  • Keyword research
  • CRM management
  • Conversion optimization
  • Customer acquisition
  • WordPress proficiency
  • Web analytics
  • PPC advertising
  • Digital marketing
  • Analytics and SEO
  • Google analytics

Timeline

Affiliate Marketer

Self Employed
01.2007 - 03.2017

Restaurant Waiter

Shangri-la Hotel
08.2005 - 03.2006

Sales Assistant

Ables Electronics
01.2002 - 03.2005

Supervisor

Country Manna Restaurant
12.1998 - 10.2001

Sales Representative

Pertama Merchandising Pte Ltd
08.1995 - 09.1998

Food And Beverage Service

Shatec

East Payoh Secondary School

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David Koh