Daven Manian
Summary
Digital Sales/Marketing APC (META), Business Development, Corporate Sales, Service Champion Trainer, Case Management, Customer-oriented, Team Management, General / Ticketing / Venue Operations, Data Protection Officer, Program Management, Crisis management
Overview
15
15
years of professional experience
Work History
Marketing Pro (META)
TDCX
10.2020 - 06.2024
- Call Center Marketing & Sales Operations for South Asia Facebook advertisers
- Educate and Guide Advertisers on Facebook advertising. (Call Program)
- Joined Chat Channel to interact with 100 APAC Facebook advertisers daily through messenger Facebook and designed workflow for operations.
Manager
Resorts World Sentosa
02.2014 - 07.2020
- Managed Guest Experience Department shared services for Resorts World Attractions. (Adventure Water Park, South-East Asia Aquarium and Universal Studio Singapore)
- Managed Attractions Call Centre that attends to incidents related to Attractions and service lapse issues for both Universal Studios Singapore members and general ticket holders
- Formulated PDPA and Legal Regulatories to ensure enforcement at all Attraction operations. ( Membership Contracts)
- Reduced membership operations cost by going paperless during registration
- Assist with budgeting and Marketing materials at RWS Road Shows for brand drive Events
- Maintain all Inventory and budget assets involved in maintaining the outlook at Guest services facilities across all 3 parks at Resorts World
- Oversee overall operations and manpower management for all Attractions at Resorts World Sentosa.
Sales & Business Development Manager
Sentosa Leisure Group
08.2012 - 12.2013
- Setup a new department to assist the growth of Corporate & Tourist Ticket sales
- Built a new sales team to target ticket sales from Schools & Organizations
- Increased sales for USS & SEA Aquarium corporate promotions to exceed $100,000nett sales for 3 months (Usual $45,000)
- Implemented the E-Booking system for corporate groups to conveniently buy promotional Cable Car Tickets online.
- Designed new products and created new revenue opportunities from Corporate Groups (Education Group, Team Building Companies & Hotels).
Overseas and Corporate Sales Manager
SISTIC
12.2009 - 07.2012
- Setup a new department to assist the growth of corporate & overseas sales
- Setup & Manage a new sales team to reach out to corporate groups in Singapore
- Created a new Corporate sales channel to promote "The Lion King" to the corporate groups. (Generated 15% sales)
- (Strategic Planning) Rolled out a NEW sales channel using overseas travel agents (POS) to increase ticket sales for all events/shows marketed by SISTIC
- (Exclusive) Event owners could reach out to Corporate groups with specially designed EDM for the corporate database. (More than 1000 tickets worth up to $70,000 tickets for Universal Studio sold each Month
- Created a NEW hotel POS channel to provide access for hotels to sell tickets to their guests.
- Organized successful corporate events to increase brand awareness and generate new leads.
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
- Created detailed reports on sales performance metrics, highlighting areas requiring attention or action from senior management.
Education
Skills
- Business Development
- Project Management
- Call Centre Environment
- Facebook Advertising
- Ticketing Operations
- Sales & Service Training
- Excellent Communication
- Critical Thinking
- Organization and Time Management
- Friendly, Positive Attitude
- Multitasking Abilities
Accomplishments
- Achieved an increase in the monthly gross takings from S$100,000 to S$645,000 at Duck Tours Singapore.
- Developed a New Corporate Sales channel and successfully achieved 15% sales from corporates. (The Lion King)
- Created a paperless registration system at USS, SEA Aquarium & Adventure Waterpark for their membership sign ups. Savings were up to $155,000 per year.
- Managed CRISIS Rescue operations and Trained the Guest Services Team at Universal Studio Singapore for crisis management. (SPF & SCDF Participation)
- Top Sales for META FACEBOOK Chat program for South Asia Advertisers 2022.
Personal Information
- Available: Available in a Month
- Nationality: Singaporean
Timeline
Marketing Pro (META)
TDCX
10.2020 - 06.2024
Manager
Resorts World Sentosa
02.2014 - 07.2020
Sales & Business Development Manager
Sentosa Leisure Group
08.2012 - 12.2013
Overseas and Corporate Sales Manager
SISTIC
12.2009 - 07.2012
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