Dave Ong
Summary
Dynamic Sales Consultant with a proven track record at Eurokars EV Pte Ltd, excelling in customer relationship management and persuasive communication. Achieved significant sales growth through effective prospecting and closing techniques, while fostering long-term client loyalty. Committed to delivering exceptional service and exceeding client expectations in every interaction.
Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
25
25
years of professional experience
Work History
Co-Partner
Self-employeed
02.2023 - Current
- Conducted thorough competitor analysis to identify potential threats or opportunities for growth.
- Strengthened brand reputation through targeted marketing initiatives and positive customer interactions.
- Exceeded targets consistently by leveraging data-driven decision-making and adopting a proactive approach to problem solving.
- Championed process improvements that led to enhanced efficiency in daily operations without sacrificing quality standards.
- Improved overall customer satisfaction by implementing high-quality service standards and addressing feedback promptly.
Sales Consultant (MG)
Eurokars EV Pte Ltd
01.2020 - 02.2023
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
Sales Consultant (Mazda)
Trans Eurokars Pte Ltd
04.2015 - 01.2020
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Assistant Account Director
MS Media Pte Ltd
01.2014 - 04.2015
- Established trusted relationships with key stakeholders by providing consistent communication and exceptional service throughout the account lifecycle.
- Built strong rapport with clients through regular check-ins, status updates, and proactive problem-solving approaches.
- Delivered measurable success by consistently meeting or exceeding client expectations, solidifying reputation as a reliable account partner.
- Maintained deep understanding of company services and products in order to offer most knowledgeable customer support.
- Applied business and marketing knowledge to develop briefs and pitches for customer projects.
Project Consultant (Malaysia)
MS Media Sdn Bhd
02.2013 - 12.2013
- Delivered high-quality project results by consistently adhering to established standards and protocols.
- Built strong relationships with clients through effective communication and understanding their needs, promoting repeat business opportunities.
- Implemented risk mitigation strategies through thorough analysis of potential issues, minimizing the impact on project timelines.
- Developed project plans and schedules to set clear expectations, resulting in improved team productivity.
- Coordinated with cross-functional teams for the successful execution of complex projects, creating a seamless workflow.
Senior Account Manager
MediaCorp Pte Ltd
07.2012 - 01.2013
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
- Provided extensive support in sales, technical and business areas to key accounts.
Account Manager
SingTel Digital Media Pte Ltd
11.2011 - 06.2012
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Sales Consultant (Nissan)
Tan Chong Motor Sales Pte Ltd
03.2007 - 10.2011
- Responded to telephone and in-person requests for information.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Stayed knowledgeable on latest [Product or Service] innovations and technological advancements through continuous training.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
Account Manager
Yellow Pages Singapore Pte Ltd
05.2000 - 02.2007
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Improved overall team productivity by implementing best practices in organization and time management.
Education
No Degree - Diploma in Sales And Marketing
University of Cambridge
Skills
- Time management
- Customer relationship management
- CRM proficiency
- Objection handling
- Persuasive communication
- Prospecting skills
- Closing techniques
Accomplishments
Pioneer team in promoting Eurokars EV (MG) and attained Electric Car of the Year 2020 (SgCarmart).
Timeline
Co-Partner
Self-employeed
02.2023 - Current
Sales Consultant (MG)
Eurokars EV Pte Ltd
01.2020 - 02.2023
Sales Consultant (Mazda)
Trans Eurokars Pte Ltd
04.2015 - 01.2020
Assistant Account Director
MS Media Pte Ltd
01.2014 - 04.2015
Project Consultant (Malaysia)
MS Media Sdn Bhd
02.2013 - 12.2013
Senior Account Manager
MediaCorp Pte Ltd
07.2012 - 01.2013
Account Manager
SingTel Digital Media Pte Ltd
11.2011 - 06.2012
Sales Consultant (Nissan)
Tan Chong Motor Sales Pte Ltd
03.2007 - 10.2011
Account Manager
Yellow Pages Singapore Pte Ltd
05.2000 - 02.2007
No Degree - Diploma in Sales And Marketing
University of Cambridge
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