Dashaini D/O Kosilan
Singapore
Summary
To achieve a strong career platform and a wide range of experience that would enhance my basic skills and knowledge as well as upgrade the company's reputation and growth. I would like to work in a dynamic learning environment where I can contribute my current skills and grow through new opportunities.
Overview
9
9
years of professional experience
Work History
Reservation Officer
Carlton Hotel
04.2022 - 12.2023
- Using operato edit booking received from agoda, treveloka, rakutan, trip.com, Expedia and Carlton website which interfaced handling phone calls from guest who want to reserve a room via phone calls
- Replying guest email about feedback and requests
- Handling third party payment from different company
- Using hrs website to retrieve credit card particulars to manually charge using nets machine.
Member Service Associate
Tanglin Club
11.2020 - 03.2022
- Receive club members payment for accounts attending to club members wants and needs and checking in guest to the hotel rooms data entry answering calls checking emails and replying preparing introduction letter to the overseas club when the club member plans to visit the club
- Issuance of new membership card.
Customer Service Officer
Land Transport Authority (WDLS Check Point)
01.2020 - 10.2020
- Collecting fines for foreign registered cars and collection of VEP Road charge and toll
- Checking of road tax, using VEP DSS system to approve or reject for applications of autopass
- Selling of autopass
- Data entry.
Customer Service Officer
Dingtai Pte Ltd
03.2015 - 12.2019
- Customer service officer more to handle flight timing like write down the fight timing in our claim paper and write down complains by passengers who approach us to tell about the flight and if there is a delay with offloading bags we are supposed to walkie talkie the apron staff and ask what is the delay and call the CAG staff to make an announcement and to flash the reason on the screen which has the specific flight number on it
- Passengers without bag we are supposed to write down the particulars and send them to lost and found office
- After the passengers take their bags if there is leftover bags without passengers we are supposed to bring down the bags from the belt.
Education
Nitec - Business Service
Ite College West
Chua Chu Kang01.2023
Skills
- Able to learn and work independently
- Able to lead a group
- Able to accept new ideas
- Willing to take initiative
- Jonas hotel management system
- Opera
- MS Internet Explorer
- Chrome/Firefox/Safari
- Microsoft Windows 98-Windows 10
- Microsoft Office 2007, 2010, 365
- Strong Interpersonal and Communication Skills
- Possesses leadership skills - team leader in various class projects, class committee, National Service
- Presentation Skills
- Languages: English (verbal & written), Tamil (verbal & written), Malay (verbal)
- Active listening588
Accomplishments
- Nitec (Business Services), 01/2021, 01/2023, College West
- GCE 'N' Level, 01/2009, 12/2013, Boon Lay Secondary School, Singapore
Certificates Attained
- Airside Safety cert
- Provide guard and petrol services
- Handle security incidents and services
- Sinda Step motivational cert
- Sigaram tamil speech cert
Personal Information
- Identification Number: S9632861C
- Age: 19
- Expected Salary: 2300-2500
- Ethnicity: Indian
- Citizenship: Singaporean
- Notice Period: immediately
- Date of Birth: 09/19/96
- Gender: Female
- Marital Status: Married
References
- Jeremy (LTA), Manager, 1½ Years, +6587687330
- Naga (Changi Airport), Supervisor, 2 years, +6584944849
Timeline
Reservation Officer
Carlton Hotel
04.2022 - 12.2023
Member Service Associate
Tanglin Club
11.2020 - 03.2022
Customer Service Officer
Land Transport Authority (WDLS Check Point)
01.2020 - 10.2020
Customer Service Officer
Dingtai Pte Ltd
03.2015 - 12.2019
Nitec - Business Service
Ite College West
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