DASFINA NATELIN
Summary
I genuinely care about the work I do and the teams I’m part of. I’m the kind of team player who pays close attention to details, ensuring smooth day-to-day operations. With about 7 years of experience in Admin, Customer Service, and Operations, I’ve worked across diverse industries like healthcare, F&B tech, engineering, and telecommunications.
I’m committed to delivering quality results whether working independently or as part of a team in fast-paced environments. I thrive collaborating with all types of personalities, both inside the company and with external partners, to achieve shared goals and create positive outcomes.
Overview
9
9
years of professional experience
Work History
Customer Care Consultant
Core Concept Physiotherapy Pte Ltd
03.2023 - Current
- Served as the main contact for clients, managing bookings, appointments, and payment questions efficiently and politely.
- Processed insurance claims and checked coverage carefully to reduce errors and speed up approvals.
- Worked with suppliers to handle purchase orders and keep inventory available, ensuring smooth business operations.
- Supported physiotherapists by organizing treatment schedules and assisting with patient care logistics.
- Led and supported other customer care consultants by assigning tasks and promoting teamwork and high-quality service.
Admin Assistant (Contract)
Healthcare Services Employees' Union (HSEU)
02.2022 - 02.2023
- Accurately managed data entry, filing, and administrative processes to enhance organizational efficiency and record-keeping integrity.
- Assisted members with cancellations, card issuance, and personal data updates following PDPA guidelines.
- Played a key role in planning, organizing, and executing events such as carnivals and bursary ceremonies, ensuring smooth coordination and positive experiences for all participants.
- Maintained daily arrears reports to monitor membership status and enable timely follow-ups.
Site Admin (Contract)
Sumitomo Engineering Chemical Singapore Pte Ltd
08.2021 - 12.2021
- Managed construction staff pass applications and ensured timely updates to maintain compliance and site access.
- Coordinated subcontractor information and maintained accurate BCA documentation to support project requirements.
- Provided regular, detailed updates on Line Walk Punch List records to track progress and facilitate issue resolution.
Customer Service Representative
Singtel Telecommunications Pte Ltd
05.2018 - 02.2019
- Managed the hotline for inquiries related to foreign workers’ employment permits, ensuring timely and accurate information delivery.
- Provided high-quality phone support and proactively followed up on unresolved issues to achieve effective resolutions.
Part-Time Call Centre Officer
Deliveroo HQ Pte Ltd
01.2016 - 03.2018
- Managed customer orders and inquiries with accuracy and professionalism, ensuring a positive client experience.
- Investigated and resolved escalated cases promptly, minimizing customer dissatisfaction and improving retention.
- Maintained detailed CRM records to track client interactions and support seamless communication.
Education
Diploma - Business Practice (International Human Resources Management)
Republic Polytechnic
09.2025
Higher Nitec - Electronics Engineering
Institute of Technical Education
01.2018
Nitec - Computer and Networking
Institute of Technical Education
01.2015
Skills
- Results-driven team player
- Events Management
- Experienced Customer Service & Admin
- Expert Cross Functional Collaboration
- Running operations smoothly daily
OTHER INFORMATION
Availability: 1 Month Notice
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
Customer Care Consultant
Core Concept Physiotherapy Pte Ltd
03.2023 - Current
Admin Assistant (Contract)
Healthcare Services Employees' Union (HSEU)
02.2022 - 02.2023
Site Admin (Contract)
Sumitomo Engineering Chemical Singapore Pte Ltd
08.2021 - 12.2021
Customer Service Representative
Singtel Telecommunications Pte Ltd
05.2018 - 02.2019
Part-Time Call Centre Officer
Deliveroo HQ Pte Ltd
01.2016 - 03.2018
Nitec - Computer and Networking
Institute of Technical Education
Diploma - Business Practice (International Human Resources Management)
Republic Polytechnic
Higher Nitec - Electronics Engineering
Institute of Technical Education
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