Daryl Chow
Customer Service
Summary
Diligent Survey Interviewer/Customer Service Executive with experience managing phone, online and consultative communications with organizations or clients. Proactively identified opportunities and built strong relationships with current and prospective customers. Consistently exceeded customer support and service expectations by resolving issues quickly. Results-driven, goal-oriented professional with excellent record of accomplishment in customer service industry. Well versed interfacing with management, motivating winning teams and accurate record keeping. Highly skilled in business management, team development and cost savings.
Overview
13
13
years of professional experience
9
9
years of post-secondary education
3
3
Languages
Work History
Survey Interviewer
Ministry Of Manpower
06.2022 - Current
- Gathered information from organizations in Singapore relating to Manpower Research and Statistics topics/Surveys.
- Improved survey response rates by developing rapport with respondents and utilizing effective communication skills.
- Obtained updated contact information from all subjects and verified data for accuracy.
- Conducted thorough interviews for accurate data collection, resulting in high-quality research outcomes.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Worked well in a team setting, providing support and guidance.
ENFORCEMENT OFFICER
National Environment Agency
05.2021 - 06.2022
- Enforcements on Safe Management Measures in areas covered by NEA
- Enforcements on other acts by NEA
- Worked closely with public and remained courteous and calm while defusing tense situations.
- Identified trends or patterns in observed violations, enabling proactive planning for future enforcement activities.
- Educated stakeholders on environmental regulations and best practices.
CUSTOMER CARE/AFTER SALES SUPPORT
Zenyum
04.2019 - 04.2020
- Meet clients and educate them on aligners usage and hygiene until their treatment ends
- Meet up with Partner Clinics' Dentists
- Answer clients' & dentists' queries promptly via emails/text/online chat
- Handle over 300 clients on average.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed customer accounts to secure customer satisfaction and repeat business.
SPECIALIST, PARTNERSHIPS & DISTRIBUTION, GENERAL INSURANCE
AXA, SINGAPORE
04.2019 - 04.2020
- Contact Centre Environment
- Taking inbound calls & emails and promptly answer to clients' queries
- Selling of GI Products to customers over phone/email
- Assisting customers to renew their products over phone/email/mails/walk-in
- Receiving lots of praises & positive feedbacks on service.
- Developed strong client relationships through consistent communication and attentive service.
- Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
SALES EXECUTIVE
FirstCom Solutions, SINGAPORE
04.2018 - 03.2019
- Selling of websites (Design, Servers, Softwares)
- Cold-Calling/Canvasing to source for suitable customers
- Listened to customer needs and desires to identify and recommend optimal products.
- Face to face interactions/Meetings with clients
- Closed numerous deals and major clients like iStudio.
TECHNICAL SUPPORT ANALYST
Starhub, SINGAPORE
05.2015 - 03.2018
- Managed high levels of call flow and responded to technical support needs.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Providing good customer service over the phone
- Provided remote assistance to customers in resolving software and hardware issues, ensuring minimal downtime.
- Escalate the issue to the relevant department/team should issue cannot be solved over the phone.
SENIOR TRAINER
Renaissance Learning, SINGAPORE
04.2011 - 05.2015
- Teach/Facilitate students from Secondary/ITE
- Elective modules like Photography, Photoshop, and Videography etc
- Developed lesson plans, instructional materials and written practice tests for students as well as teaching aids such as reference materials and videos
- Analyzed and evaluated training effectiveness and program outcomes.
- Setting test papers & assignments.
Education
GCE 'O' Levels -
Northbrooks Seconday School
01.2000 - 04.2003
PSLE - undefined
Huamin Primary School
01.1994 - 04.1999
Skills
Professional Demeanor
Analytical Thinking
Bilingual in English and Mandarin
Data Validation
Client interaction
Teamwork and Collaboration
Coaching and Mentoring
Data Collection
Team Leadership
Time management abilities
Sex
Male
Personal Information
- Expected Salary: SGD 4,000
- Date of Birth: 11/24/87
Timeline
Survey Interviewer
Ministry Of Manpower
06.2022 - Current
ENFORCEMENT OFFICER
National Environment Agency
05.2021 - 06.2022
CUSTOMER CARE/AFTER SALES SUPPORT
Zenyum
04.2019 - 04.2020
SPECIALIST, PARTNERSHIPS & DISTRIBUTION, GENERAL INSURANCE
AXA, SINGAPORE
04.2019 - 04.2020
SALES EXECUTIVE
FirstCom Solutions, SINGAPORE
04.2018 - 03.2019
TECHNICAL SUPPORT ANALYST
Starhub, SINGAPORE
05.2015 - 03.2018
SENIOR TRAINER
Renaissance Learning, SINGAPORE
04.2011 - 05.2015
GCE 'O' Levels -
Northbrooks Seconday School
01.2000 - 04.2003
PSLE - undefined
Huamin Primary School
01.1994 - 04.1999