Daryl Gay
Summary
Driven Business Development Executive with career history in multi-state distributed businesses and proven skill in hiring, developing and retaining high-performance teams. Motivating leader with strengths in building strategic relationships to support key business initiatives. Highly skilled in change management, management transition and merger integration. Offering excellent interpersonal and communication skills and experience managing matrixed organizations.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Business Development Director
Mitra Technologies Singapore Pte Ltd
07.2022 - Current
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Researched and identified opportunities for account growth, account penetration and market expansion.
- Collaborated with sales and marketing departments to support business objectives and client acquisition.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Planned and coordinated implementation of business plans and penetration of new markets.
- Analyzed market trends and customer needs to identify new business development opportunities.
- Provided market feedback to company leaders regarding competitive offerings, prospect needs, and product development ideas.
- Collaborated with marketing department to maintain proper branding.
- Developed training plans and performance improvement plans to address skill set gaps.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
- Created and implemented new business opportunities by utilizing strategic networking strategies.
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
- Identified prospects' needs and developed appropriate responses along with suitable information on products and services.
Director
Cumulus Five Pte Ltd
09.2018 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Used coordination and planning skills to achieve results according to schedule.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Delegated assignments based on plans, project needs and knowledge of individual team members.
- Developed impactful and strategic partnerships with clients to drive business development.
- Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget.
- Analyzed business needs while soliciting customer feedback for process improvements.
- Leveraged marketplace trends to create solutions and refine business strategies.
- Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
- Hired and directed teams to achieve daily and long-term operations and business goals.
Chief Innovation Officer
OMG Consulting Pte Ltd
01.2021 - 06.2021
- Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.
- Oversaw business-wide changes to modernize procedures and organization.
- Directed technological improvements, reducing waste and business bottlenecks.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
Chief Digital Officer
Rentist (PT Rental Spesialis Indonesia)
08.2019 - 05.2021
- Designed innovative branding and product strategies.
- Developed and strengthened business partnerships at all levels.
- Managed branding campaigns and event marketing initiatives in print, video, web and social media.
- Developed strategies to incorporate PR and media to further enhance brand and build market share.
- Coordinated teams of design and implementation professionals to manage all project objectives.
- Identified low-cost opportunities to increase visibility and drive traffic, increasing returning visitor revenue by [Number]%.
- Mitigated risks by staying current on changes in federal and state laws and communicating those changes to team members.
- Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Directed technological improvements, reducing waste and business bottlenecks.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
Chieft Technology Officer
Singapore Academy of Law
08.2003 - 08.2018
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Served customers and followed outlined steps of service.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Improved operations through consistent hard work and dedication.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in team-building activities to enhance working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Senior Product Manager
Beans Factory Pte Ltd
01.2000 - 08.2003
- Consulted with product development teams to enhance products based on customer interest data.
- Oversaw internal product team employees and Original Equipment Manufacturer (OEM) partners.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Monitored market trends and competitor performance and analyzed gaps to update promotional strategies and maximize sales.
- Incorporated product changes into marketing messages to drive customer engagement and maximize profits.
- Supported marketing teams, creating, deploying and optimizing campaigns for [Industry] clients.
- Liaised with sales and marketing team to collect customer feedback, incorporating into subsequent production runs and development lifecycles.
- Facilitated increased product awareness through promotion and innovative sales strategy.
- Processed incoming bug report analyses to design software update roadmaps.
- Created product positioning strategies designed to achieve optimal market penetration.
- Provided training and support to sales team members.
- Evangelized for managed products at various trade shows and industry events, communicating effectively with potential clients.
Senior System Manager
Singapore Academy of Law
08.1996 - 01.2000
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Improved operations through consistent hard work and dedication.
- Participated in team-building activities to enhance working relationships.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
System Software Engineer
Singapore Network Services Pte Ltd
01.1990 - 08.1996
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
- Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
- Revised, modularized and updated old code bases to modern development standards, reducing operating costs and improving functionality.
- Gathered and defined customer requirements to develop clear specifications for project plans.
- Installed and configured software applications and tested solutions for functionality.
- Wrote highly maintainable, solid code for software system, forming core framework and earning consistent praise from subsequent developers since initial version.
- Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Exhibited strong technical aptitude and application expertise resulting in optimized performance, continuous improvement recommendations and product innovation.
- Consulted regularly with internal customers on application development project status, new project proposals and software-related technical issues.
- Delivered unit-tested systems with required characteristics and within customer-prescribed timeframes.
- Collaborated with clients to define solution requirements, accounting for applicable development variables.
- Led software development initiative as subject matter expert and primary point-of-contact for project management staff.
- Communicated technical development stages and provided design support to businesses and other stakeholders encouraging participation for on-time execution.
- Worked with customers for needs analysis, proposal development and vendor costs to produce competitive estimates.
- Analyzed proposed technical solutions based on customer requirements, budget and product goal.
Software Developer
Spectrum Computer
01.1987 - 11.1989
- Revised, modularized and updated old code bases to modern development standards, reducing operating costs and improving functionality.
- Developed software for both desktop and mobile operating systems.
- Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
- Collaborated with project managers to select ambitious, but realistic coding milestones on pre-release software project development.
- Gathered and defined customer requirements to develop clear specifications for project plans.
- Designed and maintained streamlined, reusable and reliable code for use within distributed cloud environments.
Education
Higner National Diploma - Information Technology
School of Computer Studies, British Computer Study
Singapore08.1989
Skills
- Sales Presentation
- Client Consultations
- Performance Evaluations
- Process Improvement
- CRM Platforms
- Strategic Planning
- Microsoft Office
- Customer Service
- Product Demonstration
- Stakeholder Communications
- Strategic Partnership
- Project Management
- Business Development
- Strategic Negotiations
- Workforce Management
- Consultative Selling Techniques
- Issue Resolution
- Training and Development
- Business Development and Planning
- Cross-Functional Collaboration
- Effective Customer Communication
Accomplishments
- Boosted add-on business by 100% with 90 days of hire.
Affiliations
- SCRUM ALLIANCE
Certification
- CSP - Certified Scrum Master
- Project Management Professional
Reading, Movie, Keeping Pet
Reading is my moment of soliditary where I find myself curled up somewhere enjoying the writings. Since I am fluent with both English and Mandarin, the choices of titles are so abundant, I can only wish for someday, some technology can help us to read faster so that I can read more.
Although, we have choices to watch genre of movies at the comfort of home, I still find going to the cinema my preferred place to enjoy the show. The sight and sound effects accompanied by a popcorn and drink is just a joy to be immersed.
Happy, is my Golden Doodle. It takes me out for walks around the neighborhood daily. The walks kept me moving rather than just be on the chair entire day. The side benefit, I have also made a few new friends whom without I having to walk with my dog would never have happened.
Languages
Chinese (Mandarin)
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Business Development Director
Mitra Technologies Singapore Pte Ltd
07.2022 - Current
Chief Innovation Officer
OMG Consulting Pte Ltd
01.2021 - 06.2021
Chief Digital Officer
Rentist (PT Rental Spesialis Indonesia)
08.2019 - 05.2021
Director
Cumulus Five Pte Ltd
09.2018 - Current
Chieft Technology Officer
Singapore Academy of Law
08.2003 - 08.2018
Senior Product Manager
Beans Factory Pte Ltd
01.2000 - 08.2003
Senior System Manager
Singapore Academy of Law
08.1996 - 01.2000
System Software Engineer
Singapore Network Services Pte Ltd
01.1990 - 08.1996
Software Developer
Spectrum Computer
01.1987 - 11.1989
Higner National Diploma - Information Technology
School of Computer Studies, British Computer Study
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