DARWIN QUARISTINO
Summary
Focused Sales Consultant providing exciting product demonstrations and convincing leads to purchase. Detailed and quick-paced and true team player. Pursuing new sales-driven role where hard work and dedication will be highly valued.
Overview
7
7
years of professional experience
Work History
Media Administration Team (DXC)
XcellinkPte.Ltd.
Singapore, singapore
01.2017 - 01.2019
- Provide PC, server and LAN operational support for our data centres (First Level)
- Perform liaison duties, HP Managed Services Design and Delivery (MSDD) teams and offsite vendor (Iron Mountain Recall Total Information Management)
- Perform pro-active monitoring of server activities in data centres
- Perform tape backups and troubleshooting for tape backups related problems
- Perform regular hardware maintenance (Printers, tape drivers, servers etc.)
- Perform transactions on Media Vault/Media Operation System for the movement of the media (Off siting, Vaulting, Scratching, and Ad-hoc/loan)
- Monitoring the backup
- Monitoring UPS and DC Temperature
- Sorting of User Report daily and dispatch the reports to the respective users on time
- Rebooting/shutdown servers
- Escorting visitor’s onsite
- Monthly Report Aging
- Provide new staff training
- Schedule and coordinate with customer and CE for hardware/firmware upgrades and repairs or any related downtime activities
- Work with Response Centre (RC) in the cases where repairs needed for tape backup device and library
- Elevate problem to RC (Response Centre) or 3rd level support engineer if necessary or whenever problem cannot be resolved by 2nd level support engineer
- Coordinate with customers/application support team for quarterly patch installation in Windows system
- Attend to user request like additional Ad-hoc full backup, restoration, changes of backup schedule and others
- Coordinate with country site-IT to perform system recovery especially in the cases when a system crashed, or application needs to recover from many cycles of the backup media
- Shipment the following Medias to the required countries which the information will be provided by the customer by the date requested
- Hands and Eye Support for rebooting / restart / power-on, power off / Ethernet & Fibre cable connection status / power status and physical condition of devices
- Replacement of cables / installation and removal of equipment / ensure all cabling works are neat after every task / conduct power test on equipment whenever there is an equipment installation
- Process clearance for those visiting the data centre and submit to the landlord
- Travelling from various data centre such as (The Fort) Changi South, (Keppel Digihub) Serangoon North Ave 5, (Digital Reality) International Business Park and (NOL) Tai Seng Drive
- Performing DC patrol to check any faulty lights / DC temperature / any hazardous items left in the DC by customers.
Technical Solution Engineer
Adera Global Smart Tech Pte Ltd
Singapore, singapore
01.2019 - 12.2020
- Supporting the R&D team in improving the company's core product, which includes eKYC solutions featuring facial recognition, optical character recognition, and liveness
- Completion of ISO 30107:2017-3 Level 1 certification for passive liveness (eKYC) detection
- Assisting in the implementation and deployment of automated KIOSK (Virtual Teller Machine & Fixed Deposit Machine) at one of Cambodia's largest leading banks
- Conducting on-site testing, diagnostics, and troubleshooting for various KIOSK-related products
- Visiting KIOSK manufacturing facilities in China to gain insights into the production process and undergoing on-site technical training in hardware and electrical aspects
- Successfully obtaining ISO 30107:2017-3 Level 1 certification for passive liveness (eKYC) detection.
Assistance Deployment Manager
Adera Global Smart Tech Pte Ltd
Singapore, Singapore
12.2020 - 12.2021
- Leading a team of 5 responsible for customer service, customer fronting, customer relation, product deployment and servicing during Covid19 period
- In charge of gathering customer feedback, overseeing potential tenders, conducting site surveys, and evaluating project costs
- Periodic international trips to China for KIOSK machine quality control and involvement in design responsibilities (pre-pandemic)
- Partnering with Govtech on various project integrations concerning Safe Entry products and solutions amid the Covid-19 period
- Achieving HSA certification to fulfill product requirements amid the Covid-19 period
- Successfully obtaining ISO 30107:2017-3 Level 1 certification for passive liveness (eKYC) detection
- Providing hardware assistance for diverse products, including Virtual Teller Machines (VTM), Fixed Deposit Machines (FDM), SPOTON (a Govtech product), Cash Recycling Machines, tablet thermal sensors, and turnstiles/gantry systems
- Certified EDC Entrust Datacard CD820 Engineer
- In charge of managing client support scheduling, coordinating product deliveries, and overseeing the ticketing system on a 24/7 basis.
Sales Consultant
Adera Global Smart Tech Pte Ltd
Singapore, Singapore
12.2021 - Current
- Frequently travel to Cambodia, Indonesia to present products/services to the financial sector for potential clients
- Supervise all Request for Proposals (RFPs), Request for Information (RFIs), and Request for Quotations (RFQs) related to potential tenders in Cambodia, Singapore, and Indonesia
- Conduct business-related travel to diverse regions, including Cambodia, Indonesia, and Singapore, to facilitate sales presentations, engage in client meetings, and deliver proof-of-concept demonstrations
- Foster and sustain strong customer relationships by endeavoring to understand their needs, resolve issues, and deliver exemplary customer service
- Engage in negotiations with potential clients to establish terms and conditions, striving to secure favorable terms for all parties and addressing objections effectively
- Identify opportunities for cross-selling additional products or services to current customers
- Collaborate closely with the internal team to uphold customer relations and ensure the timely delivery of client requirements
- Uphold the highest ethical standards, ensuring strict compliance with company policies and legal regulations.
Education
High School Diploma -
NANYANG POLYTECHNIC
SINGAPORE01.2010
Skills
- Software proficiency
- Attention to detail
- Adaptability
- Delegation skills
- Effective communication
- Data analysis
- Task prioritization
- Team leadership
- Vendor management
- Document control
- Budget management
- Problem-solving abilities
- Record keeping
- Strategic planning
- Quality assurance
- Decision-making capabilities
- Analytical Thinking
- Idea Development and Brainstorming
Pass Type
Long Term Visit Pass
Highest Academic Qualifications
DIPLOMA NANYANG POLYTECHNIC, 03/2014
- 2011/2012 Semester 1 Director's List
- 2011/2012 Semester 2 Director's List
- 2012/2013 Semester 2 Director's List
- 2012/2013 Semester 1 Director's List
- Oversea Industrial Placement Programme (ESIEE Paris, France)
Interpersonal Skills
I possess excellent interpersonal skills, highlighted by my adaptability to new environments and my ability to quickly grasp and apply new concepts. A natural and enthusiastic learner, I thrive in dynamic settings. My passion for customer engagement is evident in my communication style, fostering positive interactions and building lasting relationships. I particularly enjoy sales roles where I can leverage my interpersonal skills to meet customer needs and contribute to the success of the team.
Personal Particulars
Name: Darwin Quaristino
Sex: Male
Contact: +65 8135 8136
Nationality: Indonesian
Birthdate: 12th February 1992
Email: darwin_los@hotmail.com
References
- Xcellink Pte Ltd, Lim Wee Hwa, +65 8722 0833
- Adera Global Smart Tech Pte Ltd, Andre Lim, +65 9118 1811
- Adera Global Smart Tech Pte Ltd, Liang Yan Sui, +65 9727 1856
Languages
Chinese (Mandarin)
Advanced (C1)
English
Bilingual or Proficient (C2)
Malay
Upper intermediate (B2)
Timeline
Sales Consultant
Adera Global Smart Tech Pte Ltd
12.2021 - Current
Assistance Deployment Manager
Adera Global Smart Tech Pte Ltd
12.2020 - 12.2021
Technical Solution Engineer
Adera Global Smart Tech Pte Ltd
01.2019 - 12.2020
Media Administration Team (DXC)
XcellinkPte.Ltd.
01.2017 - 01.2019
High School Diploma -
NANYANG POLYTECHNIC
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