Darven Puvanarajah
Johor Bahru
Summary
Results-oriented professional with 4 years of diverse experience in customer service and collaboration. Skilled in elevating customer satisfaction through strategic communication and dedicated service in challenging situations. Strong ability to foster positive guest experiences and maintain operational standards. Committed to teamwork and safety, poised to contribute to a successful team environment.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
The North Face
07.2024 - Current
- Achieved Top Sales Performance: Consistently ranked among the top sales associates, surpassing monthly sales targets through effective product knowledge and customer engagement.
- Enhanced Customer Satisfaction: Received numerous positive customer reviews, contributing to an increase in overall store rating on Google Reviews.
- Provided Expert Product Guidance: Assisted customers in selecting products tailored to their needs, leading to an increase in upsell success rates.
- Streamlined Operations: Efficiently processed transactions and managed inventory, reducing checkout times and improving overall store efficiency.
- Collaborated with Team: Worked closely with team members to maintain store presentation and achieve collective sales goals, fostering a positive and productive work environment.
- Positive Attitude: Consistently approached each customer interaction with enthusiasm and a can-do attitude, creating a welcoming atmosphere that encouraged repeat visits.
- Clear communication: Articulated product information and store policies effectively, ensuring customers made informed decisions and felt confident in their purchases.
- Overcame Language Barriers: Utilized Google Translate to effectively communicate with non-English speaking customers, ensuring clear understanding and satisfaction.
Service Crew
Long John Silver
10.2023 - 07.2024
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Took orders, prepared meals, and collected payments
- Worked front counter, kitchen and other areas.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Gym Trainer
Local Gym
07.2022 - 09.2023
- Improved client fitness levels by developing personalized workout plans tailored to individual needs and goals.
- Enhanced gym member satisfaction with consistent, reliable support and assistance during their workouts.
- Increased gym membership retention by fostering a positive and motivating workout environment.
- Collaborated with gym management to develop new group fitness classes, attracting a wider range of clientele.
- Reduced injury risk for clients by teaching proper exercise techniques and safety guidelines.
- Motivated members to reach individual fitness goals with constructive feedback.
- Projected positive atmosphere, making gym welcoming and inviting.
- Trained in health, strength and recovery techniques.
- Provided gym tours to new members and assessed individual needs.
MC Donalds Crew
MC Donalds
04.2022 - 09.2023
- Served food quickly for positive guest experiences. Handled large orders for schools, company and events interacted pleasantly with guests to deliver quality customer service
- Drove team success by quickly completing assigned tasks
- Upheld high standards of productivity and quality in operations
- Stocked shelves and cases with new or transferred items
- Prepared quality products while maintaining portion control and presentation within service goal times
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers
- Warmly greeted visitors to promote great customer service and positive ordering experience
- Assembled and served meals according to specific guest requirements.
- I guide and train the new employees about the Standard Operating Procedure and also make sure the Gold Standard Achieved in every single products that are being served.
- I have handled inventory
- I have handled customer complaints and reviews through phone calls and emails
- Solved issues immediately if they were and can work with a team efficiently
- Handled in preparation of many large orders in the same time
- The orders we're successfully completed and delivered to the designated locations.
Education
Foundation In Arts - undefined
Brickfield Asia College
09.2025
Sijil Pelajaran Malaysia (SPM) - undefined
St.Francis Institution
Malacca01.2022
Skills
- Initiative and problem-solving
- Interpersonal communication
- Creative problem solving
- Project management
- Microsoft Outlook
- Attention to detail
- Organizational skills
- Conflict resolution
- Self-motivation
- Flexibility and adaptability
- Fast learner
- Microsoft PowerPoint
- Decision making
- Leadership and teamwork
- Critical thinking
- Microsoft Excel
- Time management
- Multitasking ability
- Effective communication
- Customer service
- Problem Solving
- Communication
- Adaptability
- Microsoft Office
- Communication Skills
Languages
English
Malay
Tamil
Hobbies and Interests
Gym, Cooking, Reading
Extra-curricular activities
Japan Student Exchange Program, Malaysian Government, Malacca Choosen to represent Malaysia at Japan student exchange program
Timeline
Customer Service Associate
The North Face
07.2024 - Current
Service Crew
Long John Silver
10.2023 - 07.2024
Gym Trainer
Local Gym
07.2022 - 09.2023
MC Donalds Crew
MC Donalds
04.2022 - 09.2023
Foundation In Arts - undefined
Brickfield Asia College
Sijil Pelajaran Malaysia (SPM) - undefined
St.Francis Institution
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