Darrien Ong
Summary
Dynamic Senior System Administrator with a proven track record at Computer Guys Pte Ltd, excelling in backup solutions and system upgrades. Expert in Active Directory management and incident resolution, enhancing user satisfaction through effective communication. Achieved significant reductions in downtime while driving IT governance improvements and optimizing resource utilization.
Overview
4
4
years of professional experience
Work History
Senior System Administrator
Computer Guys Pte Ltd
04.2023 - 05.2025
- Implemented robust data backup solutions, ensuring business continuity in the event of data loss or system failure.
- Designed scalable infrastructure to support organizational growth while minimizing costs and maintaining performance standards.
- Reduced downtime with proactive system monitoring and timely issue resolution.
- Maximized resource utilization by consolidating servers using virtualization technologies such as VMware or HyperV.
- Improved end-user satisfaction by providing responsive technical support and addressing concerns efficiently.
- Streamlined IT processes for increased efficiency through automation of routine tasks.
- Standardized job tasks and trained junior team members on industry best practices and standards.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Managed onboarding and offboarding of employees.
- Drove continuous improvement of IT governance processes.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
System Administrator
Servlink Pte Ltd
12.2021 - 03.2023
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
Engineer
Fujitsu Asia Pte Ltd
04.2021 - 11.2021
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
- Enhanced product performance by conducting thorough failure analysis and recommending improvements.
- Evaluated vendor proposals for equipment procurement, selecting optimal solutions based on performance requirements.
- Optimized workflow and increased productivity by introducing cutting-edge engineering software for project management.
Education
Diploma - Electronics & Computer Engineering
Ngee Ann Polytechnic
05-2016
ITE Diploma - Multimedia Technology
ITE College West
Singapore01-2013
Skills
- Active Directory management
- Windows administration
- System upgrades
- Program installations
- Troubleshooting
- Server hardware maintenance
- Incident management
- User support
- System updates
- Backup and recovery
- Technical specifications
- Technical support
- Patch management
- IT security management
- Storage area networks
- Hardware expertise
- Diagnosing issues
- Network troubleshooting
- File system administration
- Desktop troubleshooting
- System monitoring
- Equipment management
- Server maintenance
- Server management
- Excellent communication
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Intermediate (B1)
Timeline
Senior System Administrator
Computer Guys Pte Ltd
04.2023 - 05.2025
System Administrator
Servlink Pte Ltd
12.2021 - 03.2023
Engineer
Fujitsu Asia Pte Ltd
04.2021 - 11.2021
Diploma - Electronics & Computer Engineering
Ngee Ann Polytechnic
ITE Diploma - Multimedia Technology
ITE College West
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