Darren Edward Nonis
Summary
I'm a fast learner always willing to learn new things, easy to work with people, Has a great Smile and personality.
Dedicated Security Site Supervisor consistently optimizes performance, procedures and training effectiveness by evaluating current protocols and developing strategic improvements. Forward-thinking and detail-oriented manager with adaptable approach to solving routine and complex daily problems. Over the 4 years of progressive experience in security. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
2025
2025
years of professional experience
13
13
years of post-secondary education
Work History
Senior Security/Security Site Supervisor
PROSEC SERVICES PTE LTD
8 2020 - Current
- Conduct Training of New staff joining
- Handle Front Counter Duties,Checking in/out of Customer and visitors visiting site
- Doing weekly and Monthly reports for both customer and visitor
- Ensured a safe work environment by monitoring surveillance systems and addressing potential threats promptly.
- Increased employee awareness of security protocols through comprehensive training sessions.
- Managed access control systems effectively, ensuring only authorized personnel were granted entry to restricted areas.
- Monitored CCTV cameras and alarm systems for security breaches.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Issued access cards to authorized personnel to monitor access points.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Managed team schedules to provide effective security coverage for building needs.
SALES ASSOCIATE
ALIVE PRODUCTS SINGAPORE
01.2018 - 07.2020
- Approach customers at events set ups to introduce to them products
- Talk to them and create Good personal relationship
- Basic POS sale duties
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high level of product knowledge.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Helped customers locate products and checked store system for merchandise at other sites.
GALLERY CONCIERGE/ GUEST RELATIONS
PROSEC SERVICES PTE LTD
05.2015 - 04.2017
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Managed variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Contributed to positive work environment by maintaining professional demeanor at all times.
CUSTOMER SERVICE OFFICER
HARILELA HOSPITALITY/ MAO SHENG QUANJI
01.2013 - 04.2015
- Manage and Front Counter duties daily
- Answering phone enquiries about prices
- Direct customers to correct locations in Airport
- Help Customers to store their Bags with us who are on transit flight or have to wait for their next flight out
- Handle POS Sales and duties
- Foreign Currency
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record call notes, suggestions and questions.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
NITEC - MEDIA DESIGN
ITE COLLEGE EAST
Singapore 01.2008 - 12.2010
GCE N 'LEVEL -
LOYANG SECONDARY SCHOOL
Singapore 01.2002 - 01.2006
PSLE -
WHITE SANDS PRIMARY SCHOOL
Singapore 01.1996 - 12.2001
Skills
Good and Fast learner
Good Positive working attitude
Good Computer Knowledge
Staffing and scheduling
Team Leadership
Team Player
CCTV Monitoring
Investigation techniques
Access Control
Alarm systems
Security management
Timeline
SALES ASSOCIATE
ALIVE PRODUCTS SINGAPORE
01.2018 - 07.2020
GALLERY CONCIERGE/ GUEST RELATIONS
PROSEC SERVICES PTE LTD
05.2015 - 04.2017
CUSTOMER SERVICE OFFICER
HARILELA HOSPITALITY/ MAO SHENG QUANJI
01.2013 - 04.2015
NITEC - MEDIA DESIGN
ITE COLLEGE EAST
01.2008 - 12.2010
GCE N 'LEVEL -
LOYANG SECONDARY SCHOOL
01.2002 - 01.2006
PSLE -
WHITE SANDS PRIMARY SCHOOL
01.1996 - 12.2001
Senior Security/Security Site Supervisor
PROSEC SERVICES PTE LTD
8 2020 - Current
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