Darren Chow Austria
Singapore
Summary
Results-driven professional with a strong foundation in technical troubleshooting and customer service. Eager to transition into an IT Helpdesk role. Proficient in understanding and resolving technical issues, with hands-on experience. Demonstrated ability to quickly learn new technologies and adapt to changing environments. Excellent communication skills and a passion for assisting users with diverse technical needs. Seeking an opportunity to apply my technical aptitude and enthusiasm for problem-solving to deliver exceptional support as a member of IT Helpdesk team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Samsung Mobile Phone Promoter
Adecco Personnel Pte. Ltd.
01.2023 - Current
- Having in-depth knowledge of Samsung's mobile phone/tablets lineup, including specifications, features, and innovations.
- Engaging with customers in a friendly and approachable manner to understand their needs and preferences. By actively listening and asking questions, to tailor recommendations to match their requirements
- Conducting live demonstrations of Samsung mobile phones to showcase their functionality and capabilities.
- Assisting customers throughout the sales process, from providing information and recommendations to facilitating the purchase transaction.
- Staying updated on the latest Samsung mobile phone models, features, and promotions through ongoing training sessions.
Retail Associate
Challenger Technologies Ltd.
04.2019 - 12.2023
- Assist customers in selecting the appropriate IT hardware products based on their requirements and preferences.
- A deep understanding of IT hardware products, including servers, networking equipment, desktops, laptops, peripherals, and accessories.
- Engage with customers to understand their specific technological needs and recommend suitable hardware solutions.
- Leverage expertise in IT hardware to advise customers on product features, specifications, and compatibility.
- Stay updated on the latest advancements in IT hardware technology and industry trends to provide informed recommendations.
- Understand hardware technology, such as processors, memory, storage devices, and connectivity options
- Analyzing customer requirements and recommending appropriate hardware configurations to meet their needs. This involves considering factors such as performance, scalability, reliability, and compatibility with existing systems.
- Play a crucial role in post-sales support, assisting customers with installation, setup, troubleshooting, and warranty services.
- Building strong relationships with customers.
Therapy Assistant
NTUC Health Nursing Home
08.2023 - 09.2023
- Assisting clients with their therapy sessions under the guidance and supervision of a licensed therapist.
- Supporting therapists in implementing treatment plans and therapeutic interventions. This involves facilitating group therapy sessions, leading recreational activities, or assisting with individual therapy exercises.
- Maintaining accurate and up-to-date records of client progress, session notes, and other relevant documentation. This ensures that therapists have access to essential information for monitoring client outcomes and adjusting treatment plans as needed.
- Serving as a liaison between therapists, clients, and other healthcare professionals. This may involve relaying information about client progress, scheduling appointments, and coordinating care services.
- Ensuring that therapy equipment and tools are properly maintained, cleaned, and sanitized. This helps create a safe and hygienic environment for therapy sessions and prevents equipment malfunctions.
- Providing clients with information and resources to support their therapy goals and promote self-care. This could include teaching clients relaxation techniques, exercises for home practice, or strategies for managing symptoms.
- Engaging in ongoing training and education to enhance skills and knowledge in therapy techniques, client care, and relevant regulations and best practices.
Education
Nitec - Nitec In Visual Communication
Institute Of Technical Education
SingaporeSkills
- Presentation Skills
- Event Coordination
- Product Demonstration
- Target Achievement
- Product and service knowledge
- Effective Communication
- Customer Engagement
Certification
- Certification in Google IT Support – Coursera, Professional Certificate
- WSQ Higher Certificate in Healthcare ‐ Therapy Support – HMI Institute of Health Sciences
Timeline
Therapy Assistant
NTUC Health Nursing Home
08.2023 - 09.2023
Samsung Mobile Phone Promoter
Adecco Personnel Pte. Ltd.
01.2023 - Current
Retail Associate
Challenger Technologies Ltd.
04.2019 - 12.2023
Nitec - Nitec In Visual Communication
Institute Of Technical Education
- Certification in Google IT Support – Coursera, Professional Certificate
- WSQ Higher Certificate in Healthcare ‐ Therapy Support – HMI Institute of Health Sciences
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