Darren Thian Hock Seng
Toa Payoh
Summary
I am an organised, driven, people-person and motivated team-player individual seeking to grow my knowledge in the hospitality industry and use my skills to further develop myself and further enhance the organisation goals. Versatile and results-driven restaurant professional with over 10 years of experience in supervisory roles, including positions as an Assistant Manager, Kitchen Crew, and Service Crew. Proven track record in leading teams, optimizing operations, and enhancing customer satisfaction. Eager to leverage diverse skills in a dynamic restaurant environment to contribute to growth and excellence.
Overview
9
9
years of professional experience
Work History
Captain
OUE Dining Pte. Ltd.
10.2023 - 08.2024
- Oversaw daily restaurant operations, ensuring smooth service and customer satisfaction
- Managed and trained staff to maintain high service standards
- Controlled inventory, minimizing waste and optimizing stock levels
- Successfully resolved customer concerns, enhancing the overall guest experience
- Demonstrated strong leadership and problem-solving skills in high-pressure environments
Assistant Manager
Creative Eateries
03.2023 - 09.2023
- Managed daily operations for two restaurants: Typhoon Cafe (Ala Carte) and Sukiya (Buffet)
- Enhanced Google reviews and drove customer membership sign-ups daily
- Resolved customer complaints, ensuring high satisfaction levels
- Coordinated staff stationing, break times, and promotion briefings
- Managed opening and closing procedures, inventory, and financial reporting
- Collaborated with marketing to boost weekday revenue by 20% through group segment targets
- Handled payroll, cash management, and daily/weekly sales reporting
Kitchen Assistant & Service Crew & Captain Assistant
Haidilao Hotpot
10.2021 - 03.2023
- Assisted chefs with food preparation, ensuring timely and accurate dish assembly
- Maintained kitchen cleanliness and contributed to workflow efficiency
- Provided excellent customer service, ensuring a positive dining experience
- Accurately processed customer orders with efficiency
- Engaged with customers in a highly visible role, conveying a positive and professional attitude to each client to further understand the customers' needs and manage all requests in a fast-paced environment, improving my ability to be adaptable and work under pressure
- Maintained an organized clean work environment to allow for complete efficiency, handling the cash register, front store management to foster a welcoming atmosphere cultivating my management and organizational skill
- Provided food and service to customers with a positive attitude, cultivating an expertise and knowledgeable background on the menu to assist with any questions or suggestions to ensure a positive experience, enhancing communication and customer service skills
Service Crew, Senior Service Staff, Supervisor
Creative Eateries
12.2015 - 10.2021
- Handled food running, order taking, and menu descriptions
- Supervised daily restaurant operations, ensuring smooth service
- Trained staff and maintained service standards
- Managed inventory control, reducing waste and optimizing stock levels
- Enhanced customer experience through issue resolution, leading to positive reviews
- Demonstrated leadership and problem-solving in fast-paced situations
Education
Diploma - Marketing & HR
Exerceo Business International College
SG12.2024
PMR -
Sekolah Menengah Tunku Abdul Rahman Putra
01.2013
Skills
- Communication
- Problem Solving
- Customer Service
- Multitasking
- Time Management
- Attention to Detail
- Teamwork
- Leadership & Management
- Inventory Control
Languages
Chinese
Bahasa Malaysia
English
Hokkien
Cantonese
Personal Information
Nationality: Malaysia
Awards
- Excellent Service Award (Gold Award), 2018, Singapore
- Excellent Service Award (Star Award), 2021, Singapore
Origin
Kulai, Johor, Malaysia
Timeline
Captain
OUE Dining Pte. Ltd.
10.2023 - 08.2024
Assistant Manager
Creative Eateries
03.2023 - 09.2023
Kitchen Assistant & Service Crew & Captain Assistant
Haidilao Hotpot
10.2021 - 03.2023
Service Crew, Senior Service Staff, Supervisor
Creative Eateries
12.2015 - 10.2021
Diploma - Marketing & HR
Exerceo Business International College
PMR -
Sekolah Menengah Tunku Abdul Rahman Putra
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