Darren Lee Zhongming
Summary
Client-focused IT Business Analyst Team Lead with over a decade of experience in the gambling software industry. Proven track record in bridging the gap between technical teams and business stakeholders to deliver scalable, secure, and customer-centric IT solutions. Adept at managing client relationships, resolving complex challenges, and driving digital transformation initiatives that align with business objectives.
Overview
13
13
years of professional experience
Work History
IT Business Analyst Team Lead
Morpheus Consulting Pte Ltd
01.2022 - Current
- Company Overview: Gambling Industry (Software Company)
- Led a team of business analysts, ensuring alignment with company goals and industry best practices.
- Acted as the primary liaison between clients and internal teams, managing strategic communication and resolving complex challenges.
- Collaborated with stakeholders to define IT roadmaps and deliver solutions that align with client business objectives.
- Promoted best practices in business analysis, requirement gathering, and documentation.
- (SmartRecruiters)
IT Assistant Business Analyst Lead
Morpheus Consulting Pte Ltd
01.2020 - 12.2021
- Company Overview: Gambling Industry (Software Company)
- Assisted in defining technology roadmaps for gaming platforms, ensuring alignment with business goals.
- Guided junior business analysts, providing coaching and performance feedback.
- Worked closely with product managers and IT leads to enhance systems, payment solutions, and user experience.
- Ensured smooth deployment of system updates and new features with minimal business disruption.
IT Senior Business Analyst
Morpheus Consulting Pte Ltd
01.2017 - 12.2019
- Company Overview: Gambling Industry (Software Company)
- Defined business and technical requirements for backend systems and risk management tools.
- Collaborated with developers and data scientists to create innovative gaming experiences.
- Spearheaded automation initiatives for fraud detection and payment processing.
- Designed and implemented dashboards for real-time betting performance tracking.
IT Business Analyst
Maloft Pte Ltd
01.2015 - 12.2016
- Company Overview: Gambling Industry (Software Company)
- Worked closely with stakeholders to understand business needs and gather requirements.
- Defined system and software requirements for backend systems.
- Assisted in software implementation, system enhancements, and workflow optimization.
- Validated IT solutions during testing phases to ensure they met business needs.
IT Project Executive
Maloft Pte Ltd
09.2012 - 12.2014
- Company Overview: Gambling Industry (Software Company)
- Supported IT project planning, requirement gathering, and vendor management for gaming software solutions.
- Assisted in project coordination, tracking milestones, and ensuring timely delivery of IT solutions.
- Facilitated cross-functional communication between developers, testers, and business teams.
Education
Bachelor of Engineering - Electronic
UniSIM University
12.2010
Diploma - Electronics, Computer & Communication
Singapore Polytechnic
06.2002
Skills
- JIRA, Confluence, SQL, API Development, Python (Basic)
Core Competencies
- Client Relationship Management: Skilled in acting as the primary point of contact, ensuring client needs are met through effective communication and tailored solutions.
- Strategic Communication: Experienced in managing strategic communication via email, phone, and virtual meetings to resolve complex client challenges.
- Solution Implementation: Demonstrated ability to work closely with internal teams to ensure timely and effective implementation of solutions.
- Team Leadership: Proven expertise in leading and mentoring cross-functional teams, promoting best practices in business analysis and requirement gathering.
- Technical Proficiency: API integration, JIRA, Confluence, with a strong understanding of betting platforms and online gambling systems.
- Agile Methodologies: Experienced in Agile and Scrum methodologies, ensuring iterative and client-focused delivery of IT projects.
Timeline
IT Business Analyst Team Lead
Morpheus Consulting Pte Ltd
01.2022 - Current
IT Assistant Business Analyst Lead
Morpheus Consulting Pte Ltd
01.2020 - 12.2021
IT Senior Business Analyst
Morpheus Consulting Pte Ltd
01.2017 - 12.2019
IT Business Analyst
Maloft Pte Ltd
01.2015 - 12.2016
IT Project Executive
Maloft Pte Ltd
09.2012 - 12.2014
Diploma - Electronics, Computer & Communication
Singapore Polytechnic
Bachelor of Engineering - Electronic
UniSIM University
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