Darren Ho
Singapore
Summary
Strategic and data-driven professional with over 8 years of experience managing global and regional client portfolios across APAC and EMEA. Proven success in supplier performance oversight, cost optimization, and cross-functional collaboration. Expertise in travel-related indirect spend categories with a strong understanding of vendor governance, digital tool implementation, and contract alignment. Seeking to transition into an Indirect Procurement Manager role, leveraging analytical and stakeholder management skills to deliver sourcing value and operational excellence. Well connected within the corporate travel industry, with strong relationships across travel managers and stakeholders. Experienced project owner for internal collaboration and operational initiatives, ensuring alignment across functions to enhance client delivery and organizational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Account Manager – Global & Regional Accounts
FCM Travel
Singapore
11.2024 - Current
- Manage strategic client portfolios across APAC and EMEA, overseeing indirect spend in travel, events, and related services.
- Directed internal cross-functional collaboration projects as project owner, driving process optimization, operational efficiency, and scalable solutions that elevated client delivery standards and reinforced long-term client partnerships
- Act as the primary liaison between client stakeholders and suppliers, focusing on value creation, performance governance, and cost control.
- Drove supplier performance management and KPI tracking across multiple markets.
- Identified and implemented sourcing opportunities and vendor consolidation to optimize spend.
- Partnered with cross-functional teams to ensure procurement alignment and compliance.
- Delivered actionable reports to inform procurement decisions and policy improvements.
Senior Client Manager – Global Market Management
CWT
Singapore
01.2018 - 11.2024
- Led complex regional client accounts across Asia Pacific, optimizing indirect spend programs primarily in the travel category.
- Supported supplier strategy, policy alignment, and digital transformation initiatives.
- Oversaw supplier engagement and compliance across T&E vendors (air, hotel, tech).
- Produced spend dashboards and reporting to guide sourcing strategies.
- Delivered cost savings through program redesign, supplier rationalization, and demand management.
- Supported contract negotiations and risk assessments in collaboration with legal and sourcing teams.
- Rolled out online tools to improve procurement visibility and policy compliance.
Education
Master of Business Administration (MBA) - Tourism & Event Management, Marketing
Murdoch University
Skills
- Strategic Sourcing
- Supplier Management
- Contract Negotiation
- SLA Governance
- Spend Analytics
- Cost Optimization
- Stakeholder Engagement
- Supplier Risk Management
- Compliance Management
- Governance
- Project Management
- Scrum Certified
- Account management
- Digital transformation
- Contract negotiation
- Process improvement
- Effective communication
- Project leadership
- Revenue generation
- Customer relations
- Business process optimization
Certification
- Microsoft Excel – Beginner to Advanced (Udemy)
- Scrum Master & Agile Project Management (Udemy)
- Google – Foundations of Digital Marketing & E-Commerce
- Google – Foundations of Cybersecurity
- Google – Play It Safe: Manage Security Risk
Reference and Recommendations
- Former Senior Director of Customer Management
- Former Peer in same team
- Former Peer in different function
- Client
Timeline
Senior Account Manager – Global & Regional Accounts
FCM Travel
11.2024 - Current
Senior Client Manager – Global Market Management
CWT
01.2018 - 11.2024
Master of Business Administration (MBA) - Tourism & Event Management, Marketing
Murdoch University