Salesforce
Darren Foo
Operations Executive
Summary
Accomplished Operations Executive with a proven track record at PrismTech, enhancing operational efficiency and team productivity through process improvements and effective team leadership. Skilled in Salesforce and Airtable, with exceptional problem-solving abilities and interpersonal skills, achieving significant performance enhancements.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Operations Executive
PrismTech
01.2023 - Current
- Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
- Used data-driven decision-making techniques to identify areas of improvement within operations processes.
- Implemented initiatives that resulted in significant improvements in operational performance.
- Oversaw projects to help goals, tasks, and milestones align with organizational strategy.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided mini team of 12 to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Assigned delegates to manage high volume of e-mails and call transfers.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
Administrative Executive
The Pique Lab
06.2022 - 10.2022
- Collected data, input records, and protected electronic files.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues in timely manner.
- Assisted with inventory management, maintaining optimal supply levels while minimizing waste and unnecessary expenses.
Business Process Technology Admin Assistant
NTUC Fairprice
09.2021 - 03.2022
- Assisted in software application testing and creation to improve on stocktakes count.
Vendor Incubation Agent
Foodpanda
07.2020 - 09.2020
- Identifying Vendor's Operations data.
- Communicating and training vendors on improving their performance.
- Measuring Vendor's performance using internal data before and after program participations.
Campaign Specialist (Driver Operations)
GrabFood
11.2018 - 10.2019
- Conducted market research to assess driver needs and preferences.
- Managed budgets and timelines, ensuring all campaigns were delivered on time and within budget constraints.
- Trained junior team members in campaign strategy development and execution best practices.
Education
No Degree - Retail Services
Institute of Technical Education
Singapore 01.2013 - 12.2015
Skills
Operations Management
Process Improvements
Team Leadership
Proficient in Salesforce
Proficient in Airtable
Performance Appraisal
Capacity Planning
Problem-solving abilities
Data Management
Teamwork and Collaboration
Interpersonal Skills
Teamwork and Collaboration
Software
Airtable
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Upper intermediate (B2)
Timeline
Operations Executive
PrismTech
01.2023 - Current
Administrative Executive
The Pique Lab
06.2022 - 10.2022
Business Process Technology Admin Assistant
NTUC Fairprice
09.2021 - 03.2022
Vendor Incubation Agent
Foodpanda
07.2020 - 09.2020
Campaign Specialist (Driver Operations)
GrabFood
11.2018 - 10.2019
No Degree - Retail Services
Institute of Technical Education
01.2013 - 12.2015
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