Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Darrel Tan Chee Hang

Darrel Tan Chee Hang

Seremban

Summary

Results-driven aviation professional with a proven track record of delivering top-notch customer service and ensuring passenger safety. Recognized for effective problem-solving skills and adaptability to dynamic environments. Committed to fostering a collaborative team atmosphere and achieving operational excellence while maintaining a friendly demeanor. Specializing in language skills, including Chinese, English, Cantonese, and Bahasa Melayu, with a background in editing software and camera operation from university studies at Rahman University College of Malaysia and Chang Jung University of Taiwan. Experienced in coordinating and communicating effectively through participation in various society activities.


Professional brand activation expert with strong track record of driving impactful marketing initiatives. Skilled in strategic planning, consumer engagement, and project management, consistently delivering results through collaboration and adaptability. Known for effective team leadership, creativity in brand storytelling, and results-oriented approach that aligns with business goals.

Overview

5
5
years of professional experience

Work History

Cabin Attendant

Singapore Airlines Ltd. / ADR
04.2023 - Current
  • Participated in ongoing professional development opportunities to stay current on industry trends and best practices in customer service excellence.
  • Played an active role in enhancing company reputation through exceptional customer service delivery that led to increased repeat business from satisfied customers.
  • Consistently received positive feedback from both colleagues and passengers for outstanding professionalism, dedication, and service quality provided onboard each flight assignment.
  • Enhanced passenger experience by providing exceptional inflight service and attending to individual needs.
  • Adhered strictly to FAA regulations regarding security measures throughout all stages of the flight journey.

Marketing Executive

Foodnogstic (Old Seng Choong)
01.2023 - 04.2023
  • Increased brand awareness by developing and implementing innovative marketing campaigns.
  • Planned and executed events and marketing programs to increase qualified leads.
  • Analyzed market trends to identify new opportunities for growth, driving the expansion into untapped markets.
  • Managing brand's tik tok account, keep the account updated with short reels.
  • Shooting planning and storyboard brainstorming.
  • Video shooting and video editing

Brand Activation

MIC
09.2021 - 09.2022
  • Provided clients with a timeline of events.
  • Showed clients various slideshows for inspiration of storyboard.
  • Worked to analyze and understand a screenplay prior to planning for filming.
  • Content writing for advertisements
  • Facilitated clear communication among team members, fostering a collaborative environment that encouraged creative problem-solving during event planning stages.
  • Implemented innovative marketing strategies to attract new clients and increase brand visibility.
  • Enhanced brand recognition through consistent messaging and storytelling across multiple media channels.

Malaysia's Sales and Customer Service

Zhi Yang International Co.LTD
01.2021 - 06.2021
  • Provided excellent customer service and achieved a high rate of client satisfaction and retention.
  • Identified and maximized sales opportunities, and increased customer retention rates.
  • Worked to ensure quality service and addressed and resolved all customer issues.

Beverage Branding Supervisor

Mou Chun
06.2020 - 01.2021
  • Delivered inventory reports to my supervisor in a timely fashion each and every week.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Education

Bachelor - Mass communication

Chang Jung Christian University
06.2020

Diploma - Mass Communication

Tunku Abdul Rahman University College (TARUC)
03.2017

Skills

  • Fast Learner
  • Leadership Skills
  • Excellent Communication Skills
  • Cultural sensitivity
  • Stress management techniques
  • VIP service experience
  • Teamwork and cooperation
  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Attention to detail

Languages

Chinese
English
Bahasa Melayu
Cantonese

Timeline

Cabin Attendant

Singapore Airlines Ltd. / ADR
04.2023 - Current

Marketing Executive

Foodnogstic (Old Seng Choong)
01.2023 - 04.2023

Brand Activation

MIC
09.2021 - 09.2022

Malaysia's Sales and Customer Service

Zhi Yang International Co.LTD
01.2021 - 06.2021

Beverage Branding Supervisor

Mou Chun
06.2020 - 01.2021

Diploma - Mass Communication

Tunku Abdul Rahman University College (TARUC)

Bachelor - Mass communication

Chang Jung Christian University
Darrel Tan Chee Hang