Darrel Tan
Summary
Proven track record in enhancing customer relationships and inventory oversight, demonstrated at Centuries Food Empire Pte. Ltd. Skilled in document formatting and maintaining workplace safety, I excel in high-pressure environments, significantly improving customer loyalty and operational efficiency without compromising on quality or safety.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
F&B Business (Hawker)
Centuries Food Empire Pte Ltd
01.2023 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
Operations Coordinator
Hup Soon & Company, Singapore
08.2022 - 01.2023
- Coordination business operations to fulfill customer expectations.
- Manage day-to-day operations.
- Assist in picking/packing/delivering of goods.
- Proactive in identifying and introducing new consumer trends, media opportunities or key learning across markets.
- Receive and response to customers’ inquiries and concern.
- Perform to the best of your ability all the duties of your position, and such other functions or work within the Company as the Company may reasonably required.
Shipping/Documentation Officer
Yusen Logistics
01.2020 - 07.2022
- Prepared and processed work orders, shipping orders, route information, and bills of lading in preparation for shipping.
- Paid close attention to customers' concerns and addressed their queries and achieved an exceptional level of customer service.
- Liaise with customers' overseas sellers, buyers by email correspondences and phone.
- Liaise with Shipping Lines, Service Providers, SICC and Gulf Cooperation Council (Embassies) on the arrangement of shipping documents.
- Prepare and submit Singapore International Chamber of Commerce (SICC) Certificate of Origin to SICC for endorsement for the regions of Middle East.
- Submit to SAL (Singapore Academy of Law) for further endorsement and submit to various pre-arrangement of customer clearance over at importing countries.
- Send email and arrange all endorsed documents for final buyers to prepare pre-arrangement of custom clearance over at importing countries.
- Prepare payment vouchers for Closing of Finance documents to our customers.
- • Update daily Key Performance Indicator (KPI) reports.
- • Involve in monthly KPI review meeting with our customers over at our office / customer premise.
Warehouse Assistant
DHL Supply Chain
09.2018 - 09.2019
- Collaborated with teams to meet daily shipping schedule.
- Worked well with other assemblers to ensure time efficiency and clear communication.
- Talked to different carriers regarding shipping needs.
- Verified quantity and quality of shipments and requested refunds or replacement of rejected items that were returned as substandard.
- Responsible for all customer records, order, shipment and inventory documents to keep all records accurate and up-to-date.
- Enhanced relationships between vendor and supply chain to maintain quality and availability of product.
- Responsible for preparing inventory for shipment by preparing shipment documents, tagging, labeling and securing items on pallets ready for transport.
- Ensured accuracy of records, tracked inventory, conducted cycle counts, conducted periodic audits, and resolved issues and discrepancies.
- Safely and efficiently operated lift and hand trucks used to move products and materials to other areas.
Education
Advanced Diploma - Business And Logistics Management
Singapore Institute of Materials Management
Singapore08-2021
Diploma - Logistics And Supply Chain Management
Singapore Institute of Materials Management,
Singapore12-2019
Higher Nitec - Logistics of International Trade
Institute of Technical Education
Singapore04-2016
Skills
- Order picking
- Document formatting
- Loading and unloading
- Inventory oversight
- Cleaning and organization
- Maintaining workplace safety
- Warehouse safety
- Customer relationship management
Certification
- MF-LOG-106E-2 Operate Forklift (03/09/2015)
- Basic Lifesaving 1 (The Singapore Life Saving Society) (13/07/2016)
- Class 3 Driver's License (29/03/2016)
- Work at Height (QMT Industrial & Safety PTD LTD) (25/01/2019)
- MF-LOG-101E-1 Perform Stock Control and Housekeeping Operations (08/02/2020)
- FSS-FRC-1004-1.1 Food Safety and Hygiene-1 (26/01/2023)
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
F&B Business (Hawker)
Centuries Food Empire Pte Ltd
01.2023 - 01.2025
Operations Coordinator
Hup Soon & Company, Singapore
08.2022 - 01.2023
Shipping/Documentation Officer
Yusen Logistics
01.2020 - 07.2022
Warehouse Assistant
DHL Supply Chain
09.2018 - 09.2019
Advanced Diploma - Business And Logistics Management
Singapore Institute of Materials Management
Diploma - Logistics And Supply Chain Management
Singapore Institute of Materials Management,
Higher Nitec - Logistics of International Trade
Institute of Technical Education
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