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Hi, I’m
Darot DET
Senior, IT Card & Payments
Summary
Driven by a results-focused approach, I leveraged my problem resolution and team player skills at TotalEnergies Cambodia to enhance customer satisfaction and streamline operations. My expertise in card sales analysis and administrative tasks significantly improved service efficiency and contributed to robust customer retention strategies.
Overview
5
years of professional experience
Work History
TotalEnergies Cambodia
Customer Service Executive
05.2019 - 01.2021
Job overview
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Managed and controlled on documents, files related to card business.
- Physical engaged with customers.
- summarized and analyzed report for manager at every end of the month
TotalEnergies Cambodia
Card Sales Admin Executive
01.2021 - Current
Job overview
- Check daily reports to make sure card operations running well without any concern points.
- Manage and prepare cards with PIN to be ready to give to customers.
- Deliver cards to customers on time to ensure that customers satisfy and instruct how to use or pay for card fees.
- Perform single and multiple top-up for customers and verify to make sure top-up balance is aligned with payment.
- Update info by each card confirmed by sales representatives or customers.
- Update daily card reports for card manager
- Clearing amount in SAP
Education
Bunrany Hun Sen Dang Tung High SchoolKampot
High School Diploma
04.2001
Center of English Studies (CES)University Of Cambodia-Phnom Penh
Completed Level 6 of English from English Literature
04.2001
University of CambodiaPhnom Penh
Bachelor of Science from Computer And Information Sciences
04.2001
Skills
Team Player
Accomplishments
- Collaborated with team of 30 in the development of TEMC+ which is exclusively available only in TotalEnergies.
- Achieved excellent by completing project of launching new fleet card system with accuracy and efficiency.
- Manage transaction report over 100 stations.
- Operate of debit and credit cards with amount of more than 2000 customers.
Software
Temc application
Total Intranet Portal
SAP
Languages
Cambodian
Bilingual or Proficient (C2)
English
Advanced (C1)
Interests
Technology
Football
Music
Affiliations
TotalEnergies Marketing (Cambodia) Co., Ltd.
Timeline
Card Sales Admin Executive
TotalEnergies Cambodia
01.2021 - Current
Customer Service Executive
TotalEnergies Cambodia
05.2019 - 01.2021
Bunrany Hun Sen Dang Tung High School
High School Diploma
04.2001
Center of English Studies (CES)
Completed Level 6 of English from English Literature
04.2001
University of Cambodia
Bachelor of Science from Computer And Information Sciences
04.2001
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