Chang Shen Daron Goh
Summary
Dependable Patient Service Associate serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Intern
Tan Tock Seng Hospital
07.2022 - 09.2022
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Documented care actions by completing records and logs in medical software system.
- Reported abnormal findings or changes in physical, mental, and emotional conditions to RN
- Educated family members and caregivers on patient care instructions
- Equipped patients with tools and knowledge needed for speedy and sustained recovery
Patient Service Associate
Tan Tock Seng Hospital
07.2018 - 01.2020
- Answered incoming calls, scheduled appointments and filed medical records
- Processed payments using cash and credit cards, maintaining accurate records of transactions
- Helped address client complaints through timely corrective actions and appropriate referrals
- Facilitated communication between patients and various departments and staff
- Managed time efficiently in order to complete all tasks within deadlines
2nd Sergeant, Air Force Technician
Republic Singapore Air Forces, RSAF
10.2015 - 10.2017
- Worked as a Base Command Post controller to conduct daily briefs and provide timely feedback to the queries or issues raised
- Provided daily start/ end of day base and squadron updates to officers and key appointment holders every day
- Performed maintenance of mobile generators, fire pump houses, power houses for the air bases to maintain operational readiness for the base.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively
- Skilled at working independently and collaboratively in a team environment
- Paid attention to detail while completing assignments.
- Self-motivated, with a strong sense of personal responsibility.
Education
Diploma -
Nanyang Polytechnic
Singapore04.2025
Nitec - Nursing
Institute of Technical Education
Singapore09.2022
Diploma - Health Services Management
Kaplan Higher Education
Singapore2019
Higher Nitec - Electronic Engineering
Institute of Technical Education
Singapore04.2015
GCE N Levels -
Pasir Ris Crest Secondary School
Singapore12.2012
Skills
- Vital Sign Monitoring
- Collecting Specimens
- Quality Patient Care
- Symptom Documentation
- Activities of Daily Living (ADL) Support
- Patient Relationship-Building
- Direct Patient Care
- Computer Skills
- Multitasking Abilities
- PPE Compliance
Certification
Certificate of Merit (Nitec in Nursing)
Director’s List Jun 2020 to Dec 2020
Outstanding Serviceman of the Month April 2017
Safe Patient Handling Essentials Page 2
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Advanced (C1)
Hokkien
Upper intermediate (B2)
Korean
Beginner (A1)
Hobbies
Listening to music
Exploring new cafes
Travelling
Playing video games
Timeline
Intern
Tan Tock Seng Hospital
07.2022 - 09.2022
Patient Service Associate
Tan Tock Seng Hospital
07.2018 - 01.2020
2nd Sergeant, Air Force Technician
Republic Singapore Air Forces, RSAF
10.2015 - 10.2017
Diploma -
Nanyang Polytechnic
Nitec - Nursing
Institute of Technical Education
Diploma - Health Services Management
Kaplan Higher Education
Higher Nitec - Electronic Engineering
Institute of Technical Education
GCE N Levels -
Pasir Ris Crest Secondary School
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