Results-oriented Operations and Administrative Specialist with 15 years of experience in the Singapore Armed Forces. Expertise in strategic planning, event management, stakeholder engagement, and security compliance. Skilled in developing SOPs, managing logistics, and leading cross-functional teams. Seeking to leverage operational leadership and diverse skill set in a corporate environment.
Work History
Operations Warrant (C4)
1 Year 10 Months
SINGAPORE ARMED FORCES | 10.2024 - 08.2026
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness, and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Worked flexible hours across night, weekend, and holiday shifts.
Managed time efficiently in order to complete all tasks within deadlines.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
Used critical thinking to break down problems, evaluate solutions, and make decisions.
Strengthened communication skills through regular interactions with others.
Adaptable and proficient in learning new concepts quickly and efficiently.
Learned and adapted quickly to new technology and software applications.
Proved successful working within tight deadlines and a fast-paced environment.
Developed and maintained courteous and effective working relationships.
Demonstrated strong organizational and time management skills while managing multiple projects.
Infocomms Specialist
3 Years
SINGAPORE ARMED FORCES | 10.2021 - 10.2024
Analyzed data trends to optimize resource allocation and improve mission effectiveness.
Collaborated with cross-functional teams to streamline processes and ensure compliance with regulations.
Coordinated logistics for field operations, ensuring timely delivery of equipment and supplies.
Developed and implemented training programs for personnel to enhance operational readiness.
Conducted assessments of operational procedures, recommending enhancements for efficiency and safety.
Facilitated workshops to promote best practices in strategic planning and execution among staff.
Mentored junior team members on operational protocols, fostering a culture of continuous improvement.
Led initiative to integrate new technologies, resulting in improved workflow efficiency across departments.
Followed all company policies and procedures to deliver quality work.
Collaborated with cross-functional teams to achieve project goals on time and within budget.
Championed the adoption of new software tools that streamlined workflows across multiple departments.
Increased efficiency by automating routine tasks with software solutions.
Gathered, organized and input information into a digital database.
Collected, arranged, and input information into the database system.
Generated reports detailing findings and recommendations.
Maintained database systems to track and analyze operational data.
Conducted regular reviews of operations and identified areas for improvement.
Maintained an overall safe work environment with employee training programs and enforcement of safety procedures.
Developed effective improvement plans in alignment with goals and specifications.
Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Signal Trainer
2 Years 6 Months
SINGAPORE ARMED FORCES | 04.2019 - 10.2021
Assessed training needs and designed curricula to enhance skills and knowledge retention.
Developed and delivered training programs for personnel across various operational domains.
Facilitated workshops to improve team performance and operational efficiency.
Mentored junior trainers, fostering professional development and knowledge sharing.
Evaluated training outcomes and implemented improvements based on feedback and assessments.
Collaborated with cross-functional teams to ensure alignment of training initiatives with organizational goals.
Utilized advanced training tools and technologies to enhance learning experiences for participants.
Championed continuous improvement in training methodologies, ensuring relevance and effectiveness in delivery.
Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Collaborated with subject matter experts to create accurate training content.
Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
Led the cross-functional team to update training curricula, keeping pace with industry changes.
Boosted training session effectiveness with integration of multimedia tools.
Enhanced training accessibility, converting traditional materials into e-learning formats.
Advanced organizational goals through strategic development of training initiatives aligned with company objectives.
Analyzed training data to identify trends and areas for improvement, leading to more targeted training efforts.
Engaged with subject matter experts to ensure training content accuracy and relevance.
Analyzed and evaluated training effectiveness and program outcomes.
Developed lesson plans, instructional materials and written practice tests for radio training courses.
Electronic Warfare Specialist
5 Years
SINGAPORE ARMED FORCES | 04.2012 - 04.2017
Conducted comprehensive assessments of enemy capabilities using advanced electronic surveillance tools.
Analyzed electronic warfare systems to enhance operational effectiveness and reduce vulnerabilities.
Developed and implemented training programs for junior personnel on electronic warfare tactics and technologies.
Collaborated with cross-functional teams to integrate electronic warfare strategies into broader military operations.
Optimized resource allocation for electronic warfare initiatives, ensuring alignment with strategic objectives.
Led initiatives to improve signal intelligence processing, resulting in enhanced decision-making support for commanders.
Spearheaded the evaluation of emerging technologies, driving adoption to maintain tactical advantage in the field.
Mentored staff on best practices in electronic warfare applications, fostering a culture of continuous learning and improvement.
Collaborated with intelligence teams to analyze enemy communication patterns, resulting in valuable strategic insights.
Assisted in developing operational plans that incorporated electronic attack, protection, and support measures for optimal effectiveness.
Developed innovative approaches to signal exploitation that resulted in improved situational awareness during complex missions.
Supported mission commanders by providing real-time information on enemy communications infrastructure and vulnerabilities.
Monitored global trends related to cyber threats, ensuring preparedness against emerging risks posed by adversarial actors.
Developed comprehensive training programs, increasing team proficiency in electronic warfare operations.
Served as a subject matter expert in electronic warfare tactics during high-pressure decision-making scenarios.
Ensured compliance with all relevant regulations regarding the use of electromagnetic spectrum resources in military operations.
Managed risk assessments and implemented safety protocols for the operation of electronic warfare systems.
Improved system performance by troubleshooting and resolving software and hardware issues for electronic warfare equipment.
Enhanced electronic warfare capabilities by designing and implementing advanced countermeasure techniques.
Optimized signal collection efforts by refining antenna positioning and frequency allocation strategies.
Conducted thorough post-mission analyses to identify areas for improvement in future operations.
Coordinated with interdisciplinary teams to develop integrated strategies for joint missions involving electronic warfare assets.
Delivered timely and accurate reports on enemy activities, supporting successful mission planning and execution.
Streamlined data analysis processes, enabling faster response times during critical missions.
Upheld the code of conduct and maintained professionalism in stressful situations.
Maintained a required level of proficiency in use of the firearms.
Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
Worked in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations.
Trained in small arms, anti-armor and indirect fire weapons.
Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
Served in on-call capacity for last-minute or late-night taskings from leadership.
Worked weekends and long hours in deployed locations to complete allocated taskings.
Managed weapon handling, delivery, and shipping systems.
Oversaw utilities manual records to perform stock control and accounting duties.
Bartender
4 Months
DIVINE BAR | 04.2011 - 08.2011
Crafted signature cocktails and customized drinks to enhance customer experience.
Trained new staff on beverage preparation techniques and customer service standards.
Implemented efficient workflow strategies to improve service speed during peak hours.
Managed bar inventory, ensuring timely restocking of supplies and minimizing waste.
Maintained cleanliness and organization of the bar area in compliance with health regulations.
Resolved customer complaints effectively to ensure satisfaction and repeat business.
Served high customer volumes during special events, nights, and weekends.
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Contributed to a positive work environment through effective teamwork and communication with colleagues.
Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
Adapted to a fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Food & Beverage Operations Internship
5 Months
Raffles Town Club | 11.2010 - 04.2011
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Self-motivated, with a strong sense of personal responsibility.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness, and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Worked flexible hours across night, weekend, and holiday shifts.
Managed time efficiently in order to complete all tasks within deadlines.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
Used critical thinking to break down problems, evaluate solutions, and make decisions.
Strengthened communication skills through regular interactions with others.
Adaptable and proficient in learning new concepts quickly and efficiently.
Proved successful working within tight deadlines and a fast-paced environment.
Developed and maintained courteous and effective working relationships.
Demonstrated strong organizational and time management skills while managing multiple projects.
Food & Beverage Operations Internship
8 Months
Rendezvous Hotel | 03.2010 - 11.2010
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Learned and adapted quickly to new technology and software applications.
Proven ability to learn quickly and adapt to new situations.
Self-motivated, with a strong sense of personal responsibility.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness, and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Worked flexible hours across night, weekends, and holiday shifts.
Managed time efficiently in order to complete all tasks within deadlines.
Organized and detail-oriented with a strong work ethic.
Used critical thinking to break down problems, evaluate solutions, and make decisions.
Strengthened communication skills through regular interactions with others.
Adaptable and proficient in learning new concepts quickly and efficiently.
Proven successful working within tight deadlines and a fast-paced environment.
Developed and maintained courteous and effective working relationship.
Demonstrated strong organizational and time management skills while managing multiple projects.
Food & Beverage Service Crew
2 Months
Carl's Jr | 11.2006 - 01.2007
Delivered exceptional customer service in a a a fast-paced environment, ensuring guest satisfaction.
Maintained cleanliness and organization of the dining and kitchen areas to uphold health standards.
Operated the point-of-sale system efficiently, processing transactions accurately and promptly.
Collaborated with team members to optimize the workflow during peak hours for improved efficiency.
Assisted in training new employees on menu items, service protocols, and safety procedures.
Resolved customer complaints swiftly, enhancing overall dining experience and loyalty.
Monitored inventory levels, reporting shortages to management for timely replenishment.
Implemented the best practices for food safety and hygiene, contributing to regulatory compliance initiatives.
Enhanced customer satisfaction by providing efficient and friendly service.
Collaborated with team members to meet high standards of service during peak hours.
Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
Prepared food items accurately and quickly, adhering to strict food safety guidelines.
Maintained a clean and organized work environment for improved customer experiences.
Kept all prep areas clean by sweeping, mopping, and washing down counters.
Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
Contributed to the achievement of sales targets through upselling food items when applicable.
Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
Operated kitchen equipment safely and efficiently, minimizing accidents and downtime.
Supported management with inventory tasks, helping maintain appropriate stock levels for efficient operations.
Worked well with teammates and accepted coaching from management team.
Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Education
Diploma - Diploma in Business & Management Studies
NANYANG POLYTECHNIC | 180 Ang Mo Kio Ave 8 | 03-2019
NITEC - Nitec in Food & Beverage Operations
Institute of Technical Education (College West) | 1 Choa Chu Kang Grv | 03-2011
N Levels - N Levels
Yusof Ishak Secondary School | 11 Bukit Batok Street 25 | 11-2008
PSLE - PSLE
Greenridge Primary School | 11 Jelapang Road | 11-2004
Skills
Interpersonal effectiveness
Problem-solving
Decision-making
Critical thinking
Time management
Organizational skills
Multitasking skills
Multitasking
Flexible and adaptable
Dependable and responsible
Excellent communication
Teamwork and collaboration
Friendly
positive attitude
Problem resolution
Darts, Snooker, Mixology, Culinary
Maintaining Work-Life Balance Through Passion & Play
Outside of my professional commitments, I believe a healthy work-life balance is essential for sustained performance and personal growth. My hobbies keep me energized, grounded, and continuously developing skills that benefit both my personal and professional life.
Competitive Darts I actively compete in regional dart leagues, having represented my team in tournaments across Malaysia, Batam, and Hong Kong. This pursuit sharpens my focus, composure under pressure, and ability to perform consistently—while giving me a healthy outlet to recharge and connect with a wider community.
Snooker I represented my school (ITE) in snooker competitions during my studies. The game taught me patience, strategic thinking, and precise execution. I continue to play recreational as a way to unwind and maintain mental sharpness.
Mixology I developed a passion for mixology during my Food & Beverage Operations course at ITE, specializing in the craft and competing in various bartending competitions including FHA, Asian, and World Skills selection. This creative outlet allows me to express myself while maintaining a strong connection to my F&B roots.
Culinary Growing up in a family of cooks and hawkers, I developed a deep-rooted passion for culinary arts. Cooking brings a smile to those around me and serves as my way of relaxing, creating, and giving back—a reminder that balance and joy outside work fuel success within it.
Languages
English
C2
Bilingual or Proficient
Chinese (Mandarin)
C2
Bilingual or Proficient
Chinese (Cantonese)
B1
Intermediate
Malay
A1
Beginner
Timeline
Operations Warrant (C4)
SINGAPORE ARMED FORCES
10.2024 - 08.2026Read More
Infocomms Specialist
SINGAPORE ARMED FORCES
10.2021 - 10.2024Read More
Signal Trainer
SINGAPORE ARMED FORCES
04.2019 - 10.2021Read More
Electronic Warfare Specialist
SINGAPORE ARMED FORCES
04.2012 - 04.2017Read More
Bartender
DIVINE BAR
04.2011 - 08.2011Read More
Food & Beverage Operations Internship
Raffles Town Club
11.2010 - 04.2011Read More
Food & Beverage Operations Internship
Rendezvous Hotel
03.2010 - 11.2010Read More
Food & Beverage Service Crew
Carl's Jr
11.2006 - 01.2007Read More
NANYANG POLYTECHNIC
Diploma from Diploma in Business & Management Studies